Troubleshooting Chart; Table 7-1 Troubleshooting Chart - Silicon Graphics UV 3000 User Manual

7: Troubleshooting and Diagnostics

Troubleshooting Chart

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Table 7-1 lists recommended actions for problems that can occur. To solve problems that are not
listed in this table, use the SGI Electronic Support system or contact your SGI system support
representative. For more information about the SGI Electronic Support system, see the "Optional
SGI Remote Services (SGI RS)" on page 21. For an international list of SGI support centers, see:
http://www.sgi.com/support/supportcenters.html
Table 7-1 Troubleshooting Chart
Problem Description
The system will not power on.
An individual IRU will not power on.
No status LEDs are lighted on an individual
blade.
The system will not boot the operating system. Contact your SGI support organization:
The amber (yellow) status LED of an IRU
power supply is lit or the LED is not lit at all.
See Table 7-2 on page 77.
The PWR LED of a populated PCIe slot is not
illuminated.
The Fault LED of a populated PCIe slot is
illuminated (on).
The amber LED of a disk drive is on.
Recommended Action
Ensure that the power cords of the IRU are seated properly
in the power receptacles.
Ensure that the PDU circuit breakers are on and properly
connected to the wall source.
If the power cord is plugged in and the circuit breaker is on,
contact your technical support organization.
Ensure the power cables of the IRU are plugged in.
Confirm the PDU(s) supporting the IRU are on.
Confirm the blade is firmly seated in the IRU enclosure.
See also "Compute/Memory Blade LEDs" on page 78.
http://www.sgi.com/support/supportcenters.html
Ensure the power cable to the supply is firmly connected at
both ends and that the PDU is turned to on. Check and
confirm the supply is fully plugged in. If the green LED
does not light, contact your support organization.
Reseat the PCI card.
Reseat the card. If the fault LED remains on, replace the
card.
Replace the disk drive.
007-6402-001