Troubleshooting - NTI XTENDEX ST-C5USBVA-300M Installation And Operation Manual

TROUBLESHOOTING

Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products.
this product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise.
answer is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa
562-7070 and we will be happy to assist in any way we can.
Problem Cause

Remote Unit power
LED does not
illuminate

Local Unit power LED
does not illuminate

No video on monitor




Video picture is not

sharp or is smeared

Monitor sometimes
loses sync, causing it

to go blank for a
second or two
The video cable was not attached to the
The picture on the
CPU when it was booted.
monitor is black and
white, rather than color
CAT5 cable is too close to a strong power
A constant vertical
source.
wobble appears down
the screen

PC boots with no error

messages, but the
keyboard does not
work
Wrong or missing The keyboard may be in the wrong mode.
characters from those
typed
Connecting the Older keyboards may require higher
current than our unit supplies.
keyboard effects the
video

Mouse cursor appears
on the screen, but the

mouse does not work

Cannot enter
Command Mode
ST-C5USBV-300 is not operating in MAC
Mouse is not working
mode
as configured when
connected to a MAC
or please call us directly at (800) 742-8324 (800-RGB-TECH) or (330)
Power supply is not connected or
plugged-in.
Power supply is not connected or
plugged-in.
One or more video cables is loose or
disconnected.
No Power to Remote or Local Units.
Video Cable was not attached when
CPU was booted.
CAT5 cable is not connected.
CAT5 cable is too long.
Video quality is not set properly.
Electrical power system is very noisy,
particularly the ground.
The CAT5 cable is not properly
connected.
Keyboard cable is loose.
Keyboard in use is not compatible.
Mouse cable is loose or
disconnected.
Mouse is not compatible.
Remote connections didn't
initialize.
User is trying to access Command
Mode from the devices connected to
the Local Unit
If problems are experienced while installing
Solution

Make sure outlet is live and transformer is plugged-in.

Make sure 9VDC jack is fully connected to the Remote
Unit.

Make sure outlet is live and transformer is plugged-in.

Make sure 9VDC jack is fully connected to the Local Unit.

Check all video cable connections

Make sure power LED is illuminated for local and remote.
If not, see both solutions above.

With all the cables properly connected, reboot the CPU.

Check cable connections. Make sure they are snapped-in
properly and completely.

Check cable connections. Make sure they are snapped-in
properly and completely.

Verify length is within specified limits-300'.

See page. 16 for instruction on "Video Quality
Adjustment".

Make sure the interconnection cable is not near any power
lines.

Check cable connections. Make sure they are snapped-in
properly and completely.
With the cables all properly connected, reboot the CPU.
Reroute CAT5 cable if possible.

Reseat Keyboard cable and check again.

Make sure Keyboard is directly connected, not
through a PS/2 to USB adapter.

Disconnect keyboard at Remote Unit end and reconnect.

Reboot the system.
Change to a newer keyboard.

Check for quality cable connections to mouse at Remote
Unit end.

Make sure mouse is USB type.

Power down the Remote Unit and then power up again.
Command Mode is not accessible at the Local Unit. Try again
from devices connected to the Remote Unit. (See page 16.)
Check to see if MAC mode LED is illuminated. If not, enable
MAC mode (see page 17)
24
If the