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NTI XTENDEX USB EXTENDER
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise.
answer is not found in the chart, a solution may be found in the knowledgebase on our website at
http://information.networktechinc.com/jive/kbindex.jspa
(330) 562-7070 and we will be happy to assist in any way we can.
Problem
Remote or Local Unit
green power LED does not
illuminate
CPU doesn't detect the
keyboard and the mouse
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at 1-800-742-8324 (1-800-RGB-TECH) or 1-330-562-7070 or visit our website at
http://www.networktechinc.com
all repairs/returns.
Cause
•
Power supply is not connected or
plugged-in (Remote Unit).
•
CPU is not powered ON (Local
Unit)
•
Keyboard cable or mouse cable
are loose
•
CATx cable is too long
for information regarding repairs and/or returns. A return authorization number is required for
or please call us directly at (800) 742-8324 (800-RGB-TECH) or
Solution
•
Make sure outlet is live and AC adapter is plugged-in.
•
Make sure USB cable is fully inserted on both ends.
•
Make sure 5VDC jack is fully connected
•
Check cable connections
•
CATx cable can be no more than 200 feet in length
7
If the
MAN026
Rev. 6/17/15
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