Third Party Hardware And Software Support; There Is No Link Between Host And Target - OSS -PCIe-HIB616-x16 Manual

7.4

Third Party Hardware and Software Support

OSS will assist customers in problem analysis to determine whether the technical issue is related to the third-party hardware or software. To
isolate the issue, OSS reserves the right to request that the third-party hardware or software be removed.
If OSS identify that the OSS product is fully functional and the root cause or the problem is related to third-party hardware or software,
customer / end-user will reach out to third-party vendor for assistance or will be responsible to further troubleshoot the issue.
7.5

There is no LINK between Host and Target

Troubleshooting:
•
Make sure are using a compatible hardware as stated in the hardware requirement section. For more info on the hardware
requirements go to Chapter 2.
•
We strictly recommend using an OSS Gen4 Host and Target cards, Gen4 OSS expansion backplane and SFF-8644 Gen 4 PCIe x4 cable.
•
Ensure that the OSS Target and Host cards are configured to the desired mode.
•
Read and follow the "Installation Procedures" on Chapter 3.
One Stop Systems
HIB616x16 (Rev B) |42