Nortel Quality Monitoring Installation Manual page 39

September 2007
The Playback and Record Settings screen is displayed.
18 Set the Fast Forward and 2X Forward intervals, in seconds, to use
when replaying calls with the Nortel Quality Monitoring Client software.
This setting applies to phone replay, which is only available if a Nortel
Contact Recording Card is installed at the PBX.
19 Set the Data Poll Rate to capture data from the agent desktops. The
default poll rate is 1000 milliseconds.
20 Choose a Scheduled Recording option:
Record entire block of scheduled time: Recording is based on a
block of time, which may contain more than one call.Choose this option
to record all activity (call and screen) during the scheduled time. This
enables you to review agent activity both on and off calls to get a full view
of productivity.
Record discrete calls during scheduled time: Recording starts
and stops based on call events. Choose this option to record only agent
call activity. This is the typical selection.
21 Click Next.
Installation Guide
Nortel Quality Monitoring Server Installation
39