Nortel Quality Monitoring Client Overview - Nortel Quality Monitoring Installation Manual

Nortel Quality Monitoring Client Installation

Nortel Quality Monitoring Client Overview

The Nortel Quality Monitoring Client is the component of the system that
supervisors use to:
administer the system
review the recorded calls (journals)
create and use evaluation forms
generate Agent performance and call handling reports and graphs
The Client is typically installed on each supervisor's desktop; it
communicates directly with the Nortel Quality Monitoring Server and
database, as shown in the following diagram.
Note: We recommend that you install an instance of the Client on the Nortel
Quality Monitoring Server machine itself so that you can test the system
prior to full deployment.
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Standard 4.0
Nortel Quality Monitoring