Before You Begin The Installation - Nortel Quality Monitoring Installation Manual

Nortel Quality Monitoring Client Installation

Before You Begin the Installation

Before you install the Nortel Quality Monitoring Client, be sure that:
the Client machine is on the same network as the Nortel Quality
Monitoring Server and the Quality Monitoring database server
the Client machine is running Windows 2000 SP4 or Windows XP SP2
Microsoft .NET Framework 1.1 is installed on the Client machine
the World Wide Web Publishing Service and the IIS Admin Service are
stopped on the Client Machine
you know the name of the Nortel Quality Monitoring Server machine
you know the name of the Quality Monitoring database server and
whether the database is in its own database instance
you know the database connection port number
you know whether or not to enable the Call Export feature
you know whether you need to use a typical or custom installation
For help with the program options, review the installation procedure
described in "Installing the Client Software," on page 71.
Note: The Client applications on the supervisorís computers should always
match the Nortel Quality Monitoring Server version to prevent an out-of-
date Client application from possibly corrupting the database. If the
database is corrupted, the Client application could become unusable.
Stopping and Starting Services
Before you install the Client (or any application which is dependent on IIS
Admin or the World Wide Web Publishing Service), you should be sure that
these services are not running.
To stop (then restart the services), follow these steps:
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Standard 4.0
Nortel Quality Monitoring