Installation Prerequisite Checklist - Nortel Quality Monitoring Installation Manual

September 2007

Installation Prerequisite Checklist

Confirm that the minimum hardware and software requirements for the
Nortel Quality Monitoring components are met. For information about
hardware and software requirements, see "Server Requirements," on
page 16, "Client Requirements," on page 17 and "Agent Requirements,"
on page 17.
Confirm that the latest patches have been applied to the operating
system.
Ensure that you run Windows Update and that Windows Installer 3.1 is
installed.
Confirm that the Nortel Quality Monitoring Server has network
connectivity and can ping a computer and replies to pings from other
computers on the same network.
Confirm that the Nortel Contact Recording Server can ping the Nortel
Quality Monitoring Server and vice versa.
Make sure that Microsoft SQL 2000 Server has been installed, at service
level 4 or greater, with any security patches applied.
Note: When installing Microsoft SQL, make sure that you select the
Mixed Authentication mode, as the Nortel Quality Monitoring Server
needs this option to function properly.
Confirm that IIS Admin service (Internet Information Services) has been
installed and that the latest patches have been applied.
Note: The AVI Conversion server is not compatible with the "Worker
Process Isolation Mode" introduced in IIS 6.0 (the version on Windows
2003 Server). The Quality Server installation automatically sets the
isolation mode to "IIS 5.0 isolation mode" for proper compatibility. This
may affect installations where the AVI Conversion server is co-hosted
with other web services. For detailed information about isolation modes
in IIS, please refer to the on-line help associated with IIS (Start >
Programs > Administrative Tools > Internet Information Services
(IIS) Manager
Installation Guide
.)
Installation Overview
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