System Requirements - Nortel Quality Monitoring Installation Manual

Installation Overview

System Requirements

This section lists the minimum requirements for the Nortel Quality
Monitoring system components.
Server Requirements
The Nortel Quality Monitoring Server can be installed on the same machine
as the Nortel Contact Recording Server when the recorder is not used for
bulk recording. If installing the two components together, follow the
recommendations for the Nortel Contact Recording Server as shown in the
Nortel Contact Recording Planning, Installation and Administration Guide
(297-2183-216).
When installing the Nortel Quality Monitoring Server on another machine,
the machine must meet the minimum requirements listed here.
Hardware:
Processor - Pentium III 1 Ghz or Xeon 700 MHz minimum. Multiple 32-
bit processors optional: dual core, core duo, and quad processors are
supported.
One processor provides acceptable performance for up to 96 channels.
Two processors are recommended for up to 120 channels, which is the
channel limit per server
RAM - 1GB per 100 channels + 25 MB per concurrent user + 5 MB per
concurrent Agent
Storage - 10 GB local storage for operating system (4 GB) and for
supporting applications (excludes call storage)
Network Interface Card (NIC) (100 base T); one NIC per server
CD-ROM drive
Internet connection (for customer interaction center support)
16
Standard 4.0
Nortel Quality Monitoring