Intelligent Overflow Routing - Nortel Call Center Set Up And Operation Manual

Intelligent Overflow Routing

Skillset:
Service Mode
(circle one) Conditions
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Day Timer: ____:____
Night
24 Hour Agents not logged in: Y
Chapter 19 Call Center Programming Record
Action
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Move to skillset: ___
Overflow to skillset(s): _________________
N Send to skillset mailbox
Nortel Call Center Set Up and Operation Guide
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