General Configuration; Skillset 1 Properties - Nortel Call Center Set Up And Operation Manual

224 Chapter 17 Examples of Call Center configurations

General Configuration

Keycode
Hardware
Agents
Greeting 1 & 2
Greeting 3
Lines

Skillset 1 properties

Name
MWI DN
Method
Attendant Ext
Use previous __ calls to
calculate EWT
EWT Increase Allowed
Initial Call Duration
Activity Code Entry Type
Agents
N0008709 04
Basic Call Center
Business Communications Manager
Agent 1- Bob
Agent 2- John
Agent 3- Jane
Agent 4- Sales4
Agent 5- Inst_Supp1
Agent 6- Installer1
Agent 7- Installer2
Agent 8- Installer3
Agent 9- Installer4
Agent 10- Installer5
Agent 11- Installer6
Agent 12- Installer7
Agent 13- Installer8
Agent 14- Installer9
Thank you for calling Mosaic Hardwood Flooring. Please hold for the next
available sales representative.
Thank you for holding. Please continue to hold and your call will be
answered in the order it was received.
121, 122 Skillset 1
123, 124 Skillset 2
Sales
333
Least busy
None
10
Selected
00:03:00
Optional
1,2,3,4
2 rings
2 rings