Nortel Call Center Set Up And Operation Manual page 123
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
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Chapter 9 Setting up Intelligent Routing
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changing the priority of the call
Note: Note: if an overflow step is configured for No Agents, the overflow rule executes
right away, and even a forced greeting will not play. If you want to play the greeting,
configure a timer with the No Agents rule.
Nortel Call Center Set Up and Operation Guide
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