Skillset 4 - Nortel Call Center Set Up And Operation Manual
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
Table of Contents
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Chapter 17 Examples of Call Center configurations
Skillset 4
Properties
Name
MWI DN
Method
Attendant Ext
Use previous __ calls to
calculate EWT
EWT Increase Allowed
Initial Call Duration
Activity Code Entry Type
Agents
Routing Tables
N0008709 04
Preferred
336
Least Busy
222
10
Enabled
00:30:00 (hs:mm:ss)
Prompted
1, 2, 3
Day Routing Table steps
1 - Greeting 4
2 - Distribute 00:30
3 - Greeting 5
Basic Caller Input:
9 = Transfer to skillset mailbox
4 - Distribute 00:30
5 - EWT Table 1
Basic Caller Input:
9 = Transfer to skillset mailbox
6 - Distribute 00:30
7 - Greeting 6
8 - Go to step 2
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