Nortel Call Center Set Up And Operation Manual page 116

116 Chapter 8 Recording Call Center Greetings
3 Click the Voice link for the number of the greeting you want to record.
The page you can record a greeting from appears. If you use CallPilot 100/150, you can import
but not export greetings.
4 In the Connect to box, type the extension number or telephone number you are using to record
the greeting.
For a local extension, type the extension number. For a telephone number that is not a local
extension, type the sequence of digits that dial the telephone number from the voicemail
system. For example, you might need to dial 9, the area code, and then the telephone number.
For a telephone number that is not a local extension, the number you dial must use a
destination code. For more information about destination codes, refer to your telephony
System Administrator.
5
Click the Dial button.
The telephone rings.
6
Pick up the handset. Do not use Handsfree. Click the Record button. After the tone, record
your greeting.
7
After you finish recording, click the Stop button.
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