Nortel Call Center Set Up And Operation Manual page 277

about 33
Activity Codes 36
agent 36
Custom Feature Codes 36
descriptions 35, 36
determining 33
Display Waiting Calls 35, 36, 178, 185, 192
Log off 35, 36
Log on 35, 36
Monitor Agents 35
Monitor skillsets 36
Not Ready 36
Open Mailbox 35, 36
Operator Settings 35
programming memory buttons 34
Skillset Status 35
Supervisor Help 35, 36
Voicemail DN 35
Forced Play greetings 143, 218
Formula for waiting calls 219
Forwarding a message 84
G
General Call Center parameters 180
Greeting
caption 117, 118, 145
exporting 119
importing 118
recording 119
Greetings, call center
examples 113
Forced Play 143
Greeting parameters in Routing Table 143
Greeting step in Routing Table 142
recording 115
Routing Table parameters 218
tips 217
types 113
Greetings, skillset mailbox, example 74, 78
H
Highest priority call 218
Hours
operation for a skillset 151
Routing Tables 133
Hunt groups 250
I
Indicators
Message Waiting 35, 48, 51, 68, 182
Primary 258
Primary alert time 178
Secondary 258
Secondary alert time 178
Initializing a skillset mailbox 69
Intelligent Caller Input Routing
Advanced 12, 121
Basic 12, 121
Intelligent CLID/DNIS Routing 12, 121
Intelligent Overflow 16, 122
Intelligent Routing 12
using with CCR 12, 121
Internal messages, replying to 85
L
Language preference 49
Language, changing availability 175
Least Busy method of call distribution 273
Lines
assigned to be answered by skillset 47
configuring 171
Logging off
agent 45
supervisor 194
M
Mailbox
opening skillset mailbox 70
outdial route 90
skillset mailbox 67
Mailbox interface
CallPilot 32
Norstar Voice Mail 32
Manual call presentation 12, 37
Memory button
indicator 34, 35, 178, 185
programming 34, 35
Message Waiting Indication
determining extension 68
extension 273
Message Waiting Indication extension 48
Messages
copying 81
deleted, retrieving 83
deleting 81, 84
erasing 81, 84
external 85, 87
forwarding 84
internal 85
minimum recording length 85
Off-premise Message Notification 89
Nortel Call Center Set Up and Operation Guide
Index 277