Nortel Call Center Set Up And Operation Manual page 145

5 Click the Insert link.
The Routing Step page appears.
6
At the Step Type option, from the Greeting list select the greeting you want to use
or
if you want to use Expected Wait Time greetings, select EWT Greeting Table and from the
list select the EWT Table you want to use.
If you have entered a greeting caption for the greeting or the EWT Greeting Table, the caption
name appears.
7 If you want the caller to listen to the entire message before they transfer to an agent, select the
Forced Play check box.
Chapter 10 Setting up Routing Tables
Nortel Call Center Set Up and Operation Guide
145