Nortel Call Center Set Up And Operation Manual page 83

2 You can retrieve a deleted message only if you have not quit the session in which you deleted
it. For information about retrieving deleted messages refer to
page 84".
3 Applies only if the Reply feature is enabled.
4 You can reply to an outside caller by dialing them back if your company subscribes to Caller
ID (CLID) service. For further information about replying to an outside caller refer to
"Replying to an external caller" on page
To play skillset mailbox messages - CallPilot
Use this procedure if you use the CallPilot interface.
No messages
COMP MBOX EXIT
The table "Playing skillset mailbox messages - CallPilot"
available to you during and after playing messages.
Playing skillset mailbox messages - CallPilot
Option Button
Skip Back
⁄
‹
Skip
Forward
Previous
›
Message
Next
fl
Message
Call
·
Sender
≤
·°⁄.
1 Press
Follow the voice prompts or the display button options to open the
skillset mailbox.
A voice prompt announces the number of new and saved messages
that you have.
2
You can play any message that you want to listen to.
Press ¤
o play the current message.
t
For other message commands, refer to the table
mailbox messages -
Press ® to end the session.
3
Available
during and
after
playing Description
Rewinds the message five seconds and resumes playing it at that
point.
Advances the message five seconds and continues playing from that
point.
Stops playing the current message and plays the previous message.
Plays the next message in the skillset mailbox. If you use this while a
message is playing, it stops playing the current message and plays
the next message in the skillset mailbox.
Places a call to the sender of a message.
Chapter 6 Setting up skillset mailboxes
"Retrieving erased messages" on
87.
CallPilot".
shows the message options that are
Nortel Call Center Set Up and Operation Guide
83
"Playing skillset