General Properties; Caller Input Rules - Nortel Call Center Set Up And Operation Manual

Greeting 53
Greeting 54
Greeting 55

General Properties

Primary alert
Secondary alert
CC Reporting Server
Password
Enable CC Reporting Data
Stream
Reserved channels
Supervisor Help request
timeout
Supervisor Help from
Enable Caller ID

Caller Input Rules

Chapter 17 Examples of Call Center configurations
The expected wait time for your call is 12 minutes. Please stay on the line
or press 9 to leave a message
The expected wait time for your call is 15 minutes. Please stay on the line
or press 9 to leave a message.
All of our representatives are currently assisting other clients. Please
remain on the line, or press 9 to leave a message.
03:00
10:00
1234
Enabled
2
12
All skillsets
Name with number backup
Table 1: Variable length
Match string 1234: move to skillset 4
Match string 9: send to skillset mailbox
Table 2: Fixed length
Match string 1: change priority to 1
Match string 2: change priority to 4
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