Nortel Call Center Set Up And Operation Manual page 209

If an agent enters an Activity Code as their Break Time is ending, it is possible that Call Center
will not record the Activity Code, and will record the No Peg System Activity Code instead.
Note: If the Break Time is 0, a F907 session never automatically starts on an agent's
telephone, even if the agent is Prompted for Activity Codes. Make sure the Break Time is
longer than 10 seconds to allow time for Activity Code entry.
For more information about Break Time properties for a skillset, refer to
page 49.
Chapter 15 Activity Codes
I
Nortel Call Center Set Up and Operation Guide
209
"Break Time" on