Lines; Skillset 1 - Nortel Call Center Set Up And Operation Manual
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
Table of Contents
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Skillset 1
Properties
Name
MWI DN
Method
Attendant Ext
Use previous __ calls to
calculate EWT
EWT increase allowed
Initial call duration
Activity Code entry type
Agents
Chapter 17 Examples of Call Center configurations
Sales
333
Least busy
222
10
Enabled
00:03:00
Prompted
1, 2, 3, 4, 15, 16, 17, 18, and 19
Nortel Call Center Set Up and Operation Guide
233
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