Nortel Call Center Set Up And Operation Manual page 222
Nortel call center: operation guide
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Also See for Call Center:
- Installation and maintenance manual (1358 pages) ,
- Set up and operation manual (289 pages) ,
- Administration manual (191 pages)
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222
Chapter 16 Tips for operating Call Center
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B1 extensions allow a set to be CFB or CFNA to them. B2 extensions do not support CFB or
CFNA. Therefore a skillset that uses a B2 CDN cannot have calls forwarded to it from
telephone programming.
•
B2 CDNs cannot be used as a prime set for target lines.
For information about determining available B1 and B2 extensions on buses 6 and 7 when you
use Partial Double Density mode, refer to the Business Communications Manager
Programming Operations Guide.
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