Nortel Call Center Set Up And Operation Manual page 164

164 Chapter 11 Creating Caller Input Rules
— if you select Line or Pool, in the Line/Pool# box type the line or line pool number
used
• if you want to transfer the call to the Automated Attendant, select Transfer to Auto
Attendant and select a Greeting Table to transfer the call to, or select None to transfer the
call to the default Auto Attendant prompt.
• if you want to transfer the call to the operator, select Transfer to Operator
• if you want to transfer the call to a CCR Tree, select Transfer to CCR and from the list
box select the number of the CCR Tree you want to transfer the call to
• if you want the call to remain in its skillset but you want to change the call's priority
within the skillset, select Change Call Priority Only and from the New Call Priority list
box select a priority between 1 and 20 for the call. The default is 10.
11 Click the Submit button.
The rule you created appears in the Match Table.
Repeat steps 8 through 11 if you want to add another rule to the table
or
click the Close button to return to the Caller Input Rules Tables page.
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Note: You or the System Administrator must set up a CCR Tree before you can
select it. For how to set up a CCR Tree, refer to the CallPilot Manager Set Up and
Operation Guide.