Nortel Call Center Set Up And Operation Manual page 280

280 Index
determining number 35
greeting example 74, 78
initializing 69
leaving a message in 218, 220
listening to messages 80
Message Waiting Indication extension 68
messages 80
messages waiting 273
number 48, 67, 68
opening 70
opening remotely 71
password 69, 72
password, changing 72
resetting password 73
retrieving messages 80
setting up 67
tips 218, 220
Skillset parameters
Control Directory Number (CDN) 48
Delay answer 271
Message Waiting Indication extension 273
Method of Call Distribution 273
setting up 50
Skillset name 274
Skillset, attendant extension 49
Skipping forward in messages 82, 83
Skipping forward to end of messages 81
Software Authorization Codes 22
Steps, Routing Table 142
Supervisor
Feature Codes 35
Supervisor, functionality 16
System Administrator, Feature Codes 35
T
Table, Routing Table 133
Telephone
line display 29
system timeout 29
Time
Primary alert time-limit 178
Secondary alert 178
Timeout
CallPilot Manager 27
telephone 29
Tips
agent administration 217
Call Center general parameters 218
configuration limits 253
recording call center greetings 217
N0008709 04
Routing Table administration 218
skillset administration 217
skillset mailbox 218, 220
Transfer 249
to Auto Attendant 12
to CCR 12
to Operator 12
to skillset mailbox 12
Transfer Allowed
enabled 143
Troubleshooting
agent log on problems 249
call processing problems 253
cannot change the Call Center Skillset Parameters
252
enabling a skillset 252
skillset settings 21, 252
slow call processing 253
unpredictable call processing 253
Two line display telephone, using 29
U
Unassigning agents 62
Unconfiguring a skillset 65
Using Intelligent Overflow 121
V
Viewing agents in a skillset 62
Voice channels 178, 218