Nortel Call Center Set Up And Operation Manual page 276

276 Index
Caller ID 83, 179
CallPilot
Auto Attendant and Call Center 14
call routing 14
CCR and Call Center 14
CallPilot mailbox interface 32
CallPilot Manager 13, 16, 21
interface 27
starting 21
timeout 27
Caption
Expected Wait Time table 139, 145
greeting 118, 145
CCR and Call Center 14
CFB 250
CFNA 250
Changing
agent information 43
language 175
skillset mailbox password 72
Channels
reserved 178
voice 178
Character limit
for Off-premise Message Notification destination
number 97, 98, 100, 109
Checking the telephone mailbox interface 32
CLID/DNIS Routing
ANI 53
CLID 53
DNIS 53
line 53
Multimedia Call Center 53
routing properties 53
Company Directory 69
Conference calls 187, 190
Configuring lines 171
Control DN 48, 67, 68, 252
B1 48
B2 48
skillset 48
Conventions, guide 31
Copying a message 81
D
Day mode, skillset 122
Day of Week Service 16
Day Routing Table, example 155
N0008709 04
Default mode, skillset 122
Delay Answer 49
Delay Answer feature 217, 271
Deleted messages, retrieving 83
Deleting
agent 44
messages 81, 84
Destination number
character limit 98, 100, 109
for pagers 97
when CallPilot is behind PBX or Centrex 97
Destination pager number character limit 97
Destination, Off-premise Message Notification numbers
89
Determining
Control DN 68
Feature Codes 33
mailbox interface 32
Message Waiting Indication extension 68
skillset mailbox number 68
DID routing 52
Directory, Company 69
Disabling a skillset 64
Display telephone
entering characters 30
two line 29
Display Waiting Calls Feature Code 185
DNs, B1 and B2 48
Dynamic agent priority 12, 15, 59
E
Enable Caller ID 179
Enabling a skillset 63, 252
Enhanced Call Center 11, 15
Erasing messages 81, 84
Expected Wait Time
about 135
caption 139, 145
greeting number 138
greeting step 145
greetings, examples 136
setting up 135
table, deleting 140
table, setting up 137
wait time interval 138
F
Feature 983 telephone administration 16
Feature Codes 33