Overview - Canon iR C1020 Series Service Manual

12.1 e-maintenance/imageWARE Remote

12.1.1 Overview

The e-Maintenance/imageWARE Remote system allows a customer's device information and status to be monitored via the Internet on a server called UGW (Uni-
versal Gateway Server).
The following device information/ statuses can be monitored.
-tariff counters
-service mode counters
-parts specific counters
-mode specific counters
-ROM versions
-service call errors
-jam statuses
-consumables management statuses
Further, as the above is all customer information, https protocol is used for communication between UGW and the device, providing enhanced security.
12.1.2 Setting Procedure
When monitoring the host machine from e-Maintenance/imageWARE Remote system, following settings are required.
1 Pre-Check
Ask UGW personnel to make sure that the target device for e-Maintenance/imageWARE Remote system is registered in UGW.
2 Preparation
Ask a system administrator to obtain the following network related information.
Information 1
How to set the IP address
Automatic setting : DHCP, RARP, BOOTP
Manual setting : planned IP address, subnet mask, gateway address
Information 2
DNS server: Yes or No
If DNS server exists, obtain the following information.
Primary DNS server address
Secondary DNS server address
Information 3
Proxy server: Yes or No
If proxy server exists, obtain the following information.
Proxy server address
Information 4
Authentication of proxy server: Yes or No
If the authentication is required on proxy server, obtain the following information.
User name and password for proxy authentication
3 Network related setting
Based on the information from preparation, make the network related setting of iR device in the following procedure.
a. Select: Additional function > System management setting > Network setting > TCP/IP setting > IPv4 setting > IP address setting.
b. Based on the information 1 from "Information 1", make the IP address setting.
Select the setting method of IP address and press OK.
communication by https
Internet
communication by https
Internet
UGW
F-12-1
Chapter 12
0020-5150
0020-5701
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