Canon iR C1020 Series Service Manual page 278

Chapter 12
Error text string
10 Unknown error
11 SOAP Fault
12 Server response error (NULL)
13 Server response
error(Hexadecimal)
14 Device internal error
15 Server schedule is invalid
16 Server response time out
17 Service not found
18 E-RDS switch is set OFF
19 Server schedule does not exist
20 Network is not ready, try later
21 URL error
22 Proxy address resolution error
23 Server certificate verification
error
24 Server specified list is wrong
25 Server specified list is too big
26 Server address resolution error UGW server address
12.1.4 Service cautions
After performing the following service actions, it is necessary to perform Service mode>COPIER>Function>Clear>ERDS-DAT and Service mode>COPI-
ER>Function >INSTALL>COM-TEST. Failure to do so will result in abnormality of the UGW counter transmission.
- System upgrade
- COPIER>Function>Clear>MN-CONT
Also, after replacing the main controller board, all settings must be reprogrammed.
The following settings in service mode must not be change unless there are specific instructions to do so. Changing these values will cause error in communication
with UGW.
Service mode>COPIER>Function>INSTALL>RGW-PORT
12-12
Error description Cause
Unknown error Some other kind of communication error has
occurred.
SOAP communication SOAP communication error has occurred.
error
UGW response Displayed when communication with UGW has been
error(https successful, but an error of some sort has prevented
communication error) UGW from responding. When (Null) is displayed at
the end of the message, this indicates that there has
been an error in the HTTPS communication method.
UGW response Displayed when communication with UGW has been
error(UGW error) successful, but an error of some sort has prevented
UGW from responding.(Hexadecimal) displayed at
the end of the message is an error code returned by
UGW. In the case of this kind of error only, [Server
detailed error] is displayed at the end of the error
information.
Device internal error An internal error, such as memory unavailable, etc.,
has occurred during a device internal error phase.
Schedule transmission During the communication test, there has been some
settings are in correct. kind of error in the schedule values passed from
UGW.
UGW response time out Due to network congestion, etc., the response from
UGW does not come within the specified time.
(HTTPS level time out)
Service not found There is a mistake in the UGW URL, and UGW
(incorrect path) cannot be accessed.
E-RDS is invalid. A communication test has been attempted with the E-
RDS operation switch still OFF.
There is no schedule for Blank schedule data have been received from UGW. Check the device settings status with the
the connected device.
Network not ready Communication attempted without confirming
network connection, just after booting up a device in
which the network preparations are not ready.
(Network connection not established within 60
seconds of device boot up.)
URL settings error Non-URL text string entered in URL field.
Proxy address resolution Cannot connect to proxy server.
error
Server certificate The server URL and the server certificate URL are not
verification error (URL correct.
check)
UGW specified list UGW specified list include wrong value on the alarm
include wrong value on filtering function.
the alarm filtering
function.
UGW specified list is too UGW specified list include wrong value on the alarm
big on alarm/alert filtering function.
filtering function.
The UGW server name has not been resolved.
resolution error
Remedy
Try again after a period of time. If the same
error occurs again, check the UGW status
with the UGW administrator.
Check that the value of Service mode>
Function >Install> RGW-PORT is 433.
Try again after a period of time. If the same
error occurs again, check the UGW status
with the UGW administrator.
Try again after a period of time.
Switch the device OFF/ ON. Or, replace
the device system software. (Upgrade)
When the error occurs, report the details to
the support department. Then, after the
UGW side has responded, try the
communication test again.
If this error occurs when the
communication test is being run, wait some
time and run the test again.
Check that the value of Service mode >
Function > Install > RGW-ADR is https://
a01.ugwdevice.net/ugw/agentif010.
Set Service mode> Function >Install>E-
RDS to 1, and then run Service mode>
Function>Install> COM-TEST.
UGW administrator.
Check the network connection, as per the
troubleshooting initial procedures. Run
Service mode>Function> Install<COM-
TEST about 60 seconds after turn on the
device.
Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
Check that the proxy server name is
correct. If the proxy server name is correct,
check the DNS connection, as per the
troubleshooting initial procedures.
Check that the value of Service
mode>Function>Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/agentif010.
Check the device settings status with the
UGW administrator.
Check the device settings status with the
UGW administrator.
Check that the value of Service
mode>Function >Install>RGW-ADR is
https://a01.ugwdevice.net/ugw/
agentif010.If the value is correct, check the
DNS connection, as per the
troubleshooting initial procedures.
0020-5152