Nortel DMS 100 Series Maintenance Manual page 286

6-134 RSC-M card replacement procedures
Returning a card for repair or replacement
in an RSC-M/RCO2
Returning a card for repair or replacement in an RSC-M/RCO2
At the cabinet
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297-8223-550 Standard 04.02 November 2000
(end)
Place the circuit card in an electrostatic-discharge protective bag.
Fill in the return label for each circuit card you return.
Fill in one return tag (form 24-115) for each circuit card or assembly you
return.
Make sure that you include the following information:
• return authorization number from customer service
• NT product engineering code (PEC)
• serial number
• release number
• PCL release software in use at the time of replacement
• peripheral module load name
• description of the failure and action taken to repair
• best fault code that describes the fault (see the bottom of the tag)
• name of your company
• office identifier code
• your name
• site name
If you require help to fill out the tag, call 905-454-2808. In an emergency, call
905-457-9555.
Attach one copy of the circuit card tag to a circuit card latch.
Keep the other copies of the tag for your records.
Pack the circuit card or assembly in a Northern Telecom (Nortel) shipping
carton and seal the card or assembly.
If a Nortel shipping carton is not available, use another carton. Make sure
that you:
• enclose each card or assembly in packing paper
• surround each card or assembly in bubble pack or foam
• secure each card or assembly tight in the carton so that the card or
assembly cannot shift around
Address the carton to: Nortel Customer Operations, c/o Wesbell Transport,
1630 Trinity Road, Unit #3 Door #4, Mississauga, Ontario, L5T 1L6
This procedure is complete.