Lexmark MarkVision Professional User Manual
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Lexmark MarkVision Professional User Manual

Lexmark MarkVision Professional User Manual

Lexmark markvision professional software: user guide
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MarkVision™ Professional
User's Guide
www.lexmark.com
August 2003
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2003 Lexmark International, Inc.
740 West New Circle Road
Lexington, Kentucky 40550

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Summary of Contents for Lexmark MarkVision Professional

  • Page 1 MarkVision™ Professional User’s Guide www.lexmark.com August 2003 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2003 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550...
  • Page 2 Edition: August 2003 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction to MarkVision Professional ... 6 Introduction... 6 MarkVision components ... 7 Terms used in this document ... 8 System requirements ... 9 Chapter 2: Using MarkVision Professional... 14 Installing MarkVision Professional... 14 Getting started... 25 Basics... 28 Chapter 3: Configuring MarkVision Professional ...
  • Page 4 Changing printer settings ... 58 Printer statistics ... 58 Checking printer status... 59 Organizing devices ... 59 Viewing a print server's embedded web page... 60 Viewing all printers ... 61 Creating maps ... 61 Monitoring printer supplies ... 62 Moving the MarkVision Server ... 63 Finding the devices you want ...
  • Page 5 What is MarkVision Messenger?... 104 How do you create actions? ... 105 Where is the README file? ... 106 How do I change the MarkVision Web Server port? ... 107 Contents...

  • Page 6: Chapter 1: Introduction To Markvision Professional

    (such as cover open, low toner, low paper, and paper jam). The goal of MarkVision Professional is to provide the most comprehensive and efficient device management capabilities available. Here are a few brief examples of what MarkVision can do: MarkVision helps to: •...

  • Page 7: Markvision Components

    Java plug-in and may require less startup time because some files are stored locally on the user’s workstation. However, anyone who does not run MarkVision Professional on a regular basis, or who is not currently working from their workstation, should use the web client version of MVP. In this case, there is no need to install any MarkVision files in order to use the client.

  • Page 8: Terms Used In This Document

    Terms used in this document MarkVision Professional (also referred to as MarkVision or MVP) refers to the components that make up MarkVision Professional: the MarkVision Server, the MarkVision Web Client, and the Web site files that enable remote installation of MarkVision Professional.

  • Page 9: System Requirements

    Note: Within this document, printers and print servers are in some instances referred to as "devices." System requirements The following are minimum requirements for installing and running MarkVision Professional on your network. These requirements are for both the server and the client, and should be in place before you install MarkVision.

  • Page 10: Supported Devices

    MarkVision Professional for UNIX systems MarkVision Professional for UNIX systems is available for all supported UNIX platforms that provide Java Runtime Environment 1.4 (Java 1.1.x and 1.2.2 are not supported). Supported UNIX systems Operating system IBM-AIX HP-UX Red Hat Linux...
  • Page 11 Lexmark E321 Lexmark E322 Lexmark E323 Lexmark Optra Lexmark Optra C Lexmark Optra C710 Lexmark Optra Color 40 Lexmark Optra Color 45 Lexmark Optra Color 1200 Lexmark Optra E Lexmark Optra Ep Lexmark Optra K 1220 MarkNet™ S MarkNet Pro 1...
  • Page 12 Brother HL-1470N Series Brother HL-1650 / 1670N Series Brother HL-1870N Series Brother HL-2460 Series Canon GP 200D Canon ImageCLASS C2100 Canon ImageRunner 330 Canon ImageRunner 400 Canon ImageRunner 500 Canon ImageRunner 600 Canon ImageRunner 2800 Canon ImageRunner 5000i HP 2000 C HP 2500 C HP 8550 MFP HP 8550GN...
  • Page 13 Universal Printer Support (UPS) HP LaserJet 9000 Series HP Mopier 320 IBM InfoPrint 20 IBM InfoPrint 21 IBM InfoPrint Color 8 IBM Network Printer 12 IBM Network Printer 17 Konica KL-3015 Kyocera FS-1700 Kyocera FS-1750 Kyocera FS-1800 Kyocera FS-3750 Kyocera FS-3800 Kyocera FS-7000 Kyocera FS-9000 Kyocera FS-9100DN...

  • Page 14: Chapter 2: Using Markvision Professional

    Using MarkVision Professional Installing MarkVision Professional Before you install Before you install the MarkVision Server: Make sure you have 70MB of hard disk space available for a complete installation. Decide where to install the MarkVision Server. You must install one MarkVision Server on the network.

  • Page 15: Installation Notes

    The MarkVision Web Server is automatically installed along with the MarkVision Server. MarkVision Professional relies on technology that is specific to the web server that it provides, so it is not possible to use other web servers to make MarkVision available. During installation, you are given the choice to make the MarkVision web server the default server on the machine.
  • Page 16 Installing MarkVision Professional for UNIX systems MarkVision Professional supports multiple UNIX operating systems. HP-UX Download the MVP package file from the Lexmark Web site and place the package file in the /tmp directory. Start the System Administration Manager by typing /usr/sbin/sam &.
  • Page 17 In the Source Depot Path field, enter the full path to the HP-UX package file: /tmp/markvision-pro-hpux1x.pkg Make sure Change Software View is set to All Bundles. If it is not: Click Change Software View. On the Software View screen, click All Bundles. Then, click OK.
  • Page 18 This file will set up the MarkVision Server users for use with the MarkVision Professional server. Download the MVP package file from the Lexmark Web site and place the package file in the /tmp directory. Type the following in the command line and press Enter:...
  • Page 19 Type the following on the command line and answer any questions that appear: /usr/local/lexmark/setup.mvjserver Solaris SPARC systems Download the MVP package file from the Lexmark Web site and place the package file in the /tmp directory. Start the package installation program: pkgadd -d /tmp/markvision-pro-solaris2-sparc.pkg...
  • Page 20 /usr/mv_pro/etc (configurable files) /usr/mv_pro/lib (archive/library (JAR) files) Setting up the MarkVision Professional UNIX Server Once the MarkVision Professional package is installed on a system, a setup script must run to complete the installation process. This script is installed at: <install-dir>/setup.mjserver The MarkVision Server must be run as a standard system daemon.
  • Page 21 NFS mounting the MarkVision Professional UNIX client You can install MarkVision Professional on one host computer and export the file system to other host computers for mounting. Using NFS eliminates the need to perform individual installations at each workstation and conserves disk space.
  • Page 22 Configure MarkVIsion Professional on the local workstation. Make sure you’re logged on with root user authority. NFS mount the MarkVision Professional directory from the server (Refer to your operating system documentation for mounting instructions). Run the install script in the mounted MarkVision Professional directory. The script creates symbolic links to this directory in /usr/mvp.
  • Page 23 Type the following in the command line: /usr/bin/mark2cde On some CDE systems, the MarkVision Professional CDE icons may not appear after installing the MarkVision Professional CDE snap-in. The icons appear after logging out and logging back in again. If you encounter problems while running mark2cde manually, try running it again using the Korn shell (ksh) rather than the Bourne shell (sh).
  • Page 24 Finding space to install MarkVision Professional Some operating systems require you to install MarkVision Professional in a particular directory. If the file system containing that directory is full, you can create a symbolic link that points to a directory in another file system.

  • Page 25: Getting Started

    Select your updated file. Click OK. The list is imported for discovery. Getting started When you open MarkVision Professional for the first time, select the server you want to use. Enter the computer/hostname or IP address of the Machine running the MarkVision Server or click Browse to locate it, and then click Connect.
  • Page 26 To configure MarkVision Professional If you are new to MarkVision Professional, completing these steps in the setup wizard helps you to get the most out of what MarkVision has to offer. Depending on your needs, some steps may not be necessary.
  • Page 27 Starting the MarkVision Application on a UNIX system If you are using MarkVision Professional from a UNIX system, you can access MVP from either a command line or the MarkVision Professional Web Client. Using the MVP UNIX Client from the command line: If it is supported by your workstation, you can use the X Window system.

  • Page 28: Basics

    MarkVision Professional. You can customize these lists by selecting Customize next to the list's category name. The MarkVision Professional toolbar is directly below the menus. The icons in this toolbar represent frequent tasks. To add or remove tasks from the toolbar, select MarkVision Personal Settings from the menus.
  • Page 29 “Tab” through the different components of a dialog screen. MarkVision tasks There are a variety of tasks you can perform using MarkVision Professional, and a variety of ways to access them: •...
  • Page 30 Function View the version information of MarkVision. Search networks and add devices to MarkVision Professional. Change settings regarding how MarkVision Professional obtains information from the server. View or modify the AppleTalk network settings. Configure external applications to launch from MarkVision.
  • Page 31 Task Function Drivers and Utilities (On Open the Lexmark driver and utilities Web page. the Web) E-mail Destinations Create and manage e-mail destinations for selected devices. Emulators View emulator (printer language interpreters) settings for selected printers. Fax (Printer) View or modify a printer's fax settings.
  • Page 32 Task Function Job Timeout (Print View or modify a device's job timeouts. Server) LexLink View or modify the LexLink network settings. Place device icons on a graphical representation of your organization to illustrate the distribution of your printers. MarkVision Messenger Open the MarkVision Messenger application.
  • Page 33 Open a Web page where printer supplies can be ordered. TCP/IP View or modify the TCP/IP network settings. Technical Support (On Open a Web page where technical support for Lexmark the Web) products can be obtained. Toner/Ink Levels Monitor toner or ink levels for a specified printer.
  • Page 34 Task Function User's Guide Opens the MarkVision Professional User's Guide. User Accounts and User Create or edit individual accounts or account groups to Groups restrict access to certain tasks. Web Page (Print Server) Open a Web page displaying settings for a selected device.

  • Page 35: Chapter 3: Configuring Markvision Professional

    Configuring MarkVision Professional Adding and removing devices MarkVision Professional lets you search your network for devices, such as printers and print servers. You can then schedule and configure discoveries to suit your needs. Once devices are "discovered," their locations are stored on the MarkVision Server, and, by default, populate the All Devices folder.

  • Page 36: Discovering Devices

    value (public), enter the new community names in the appropriate field. The community names are case-sensitive. Note: This changes the MarkVision community name, not the print server community name. To change the print server name, refer to your print server documentation. •...

  • Page 37: Advanced Features

    Query each address: MarkVision Professional sends an individual query to each address specified in the device discovery. • SLP Multicast: MarkVision Professional sends a single SLP request over the network. An SLP Multicast only generates a brief spike in network traffic, and discovers only Lexmark devices.

  • Page 38: Naming Devices

    Naming devices After you have found all of the devices that you want to manage with MarkVision Professional, you can establish the name that MarkVision will use to identify the device. MarkVision uses a specific algorithm to determine a device’s name. First, it looks to see if a name has been assigned to it from the Names of Devices task.

  • Page 39: Adding Devices

    Adding devices In some situations you may want to discover some devices without creating a profile. In these situations you can use the Add Devices task to discover individual or small groups of devices. To use the Add Devices task: Select Add Devices from the All Tasks menu, or select MarkVision Add Devices on the MVP Home screen.

  • Page 40: Creating Folders

    By grouping devices in this manner, it is much easier to find the devices you want. MarkVision Professional is shipped with a pre-existing root folder, All Devices, which cannot be deleted. All additional folders you create are listed below this root folder. However, you do not have to create additional folders to use MarkVision.

  • Page 41: Using Filters

    observe the effected devices. The effort needed by the MarkVision Server to continuously update and repopulate folders can dramatically slow your system. As a result, populating folders based on static criteria saves network resources on larger printer networks. You can also use the Load and Save buttons to import or export a filter set. The Save button saves the filter criteria you have selected as a file which can later be retrieved using the Load button.

  • Page 42: Device Type

    When multiple conditions are selected • Clicking the All conditions must be met radio button means that every device must meet every criterion displayed by the filter. • Clicking the At least one condition must be met radio button means that devices must meet only one condition displayed by the filter.

  • Page 43: Creating User Accounts And User Groups

    She clicks New to create another filter criterion, and then selects the following from the Parameter and Operation list boxes. She must manually type in the firmware code (1.10.17). Since Mary's printers need to meet both conditions, she clicks the All conditions must be met radio button.

  • Page 44: Create A New User Account

    Create a new user account In the Accounts section of the users table, click Add. Enter the account name and password. Confirm the password that you entered. The indicator light to the right of the field turns green and enables the Next button when the password confirmation is entered correctly. Click Next.

  • Page 45: Create A User Group

    Create a user group In the Groups section of the users table, click Add. Enter the group name. Select the user accounts that will be assigned to this group. Click Next. Select the privileges that will be available to the user group from the Available Privileges window.

  • Page 46: Administrator Privileges

    Administrator privileges If you decide to create accounts in MarkVision, you are required to create an administrator account. This administrator account is authorized to perform all MarkVision tasks on all devices. Note: If no accounts (administrator or otherwise) are created, all MarkVision users have authorization to perform all tasks.

  • Page 47: Chapter 4: Managing Devices

    Managing devices Creating custom views With the Custom Views task, you can create multiple views that let you view only the printer attributes you would like to see. To create a custom view Select Custom Views - Create/Manage from the All Tasks menu. Click New.

  • Page 48: Creating Custom Tables

    Custom Table By list, and then click Ascending, your table lists color printers first. If you want your Custom Table to be a Frequent Task, click the Frequent Task box in the upper right corner. Your custom table is then available from the MarkVision Professional toolbar or when you right-click a device.

  • Page 49: Using Device Policies

    • Right-click the table to save your changes or reset to the default column and sort order. Note: These changes do not change the table settings as defined in the Custom Tables task; they are unique to each user account. To change the default column and sort order, you must use the Custom Tables task.

  • Page 50: Scheduling Tasks

    Apply the device policy Select the Device Policies - Apply task. Select the printers you want to update with the new policy from the device list. If the printers you want to update do not show up in the list, you can search for them. (See for help.) Select the device policy you created ("Company Printer Settings") from the Device Policies list and click Apply Policy.

  • Page 51: Collecting Information About Print Jobs

    Note: To schedule a device discovery, use the Collecting information about print jobs You can use MarkVision Professional to gather and store information about each print job sent to a specific printer (a task called Job Statistics: Trend Analysis). You can then view the collected information using a database tool or an application specifically designed to interpret and display the information.
  • Page 52 • What is the toner level in the printer(s)? Note: The statistical information derived from the Job Statistics task provides you with a reasonable estimate of your printers’ operational status. It is not intended for generating billing statements based on printer performance. Enable Job Statistics Select Job Statistics: Trend Analysis from the All Tasks menu.

  • Page 53: Gathering Information About Printers

    For example: Gathering information about printers You can use MarkVision Professional to gather and store information about the devices in your organization. You can then view the collected information (printer inventory) using a database tool or an application, such as MarkTrack, specifically designed to interpret and display the information.

  • Page 54: Managing Plug-Ins

    The Manage Plug-Ins screen lists all of the plug-ins that are currently installed. A list of all of the currently installed plug-ins is also available on the About MarkVision Professional screen, which you can access through the About task. If there are no plug-ins listed, you can download the current updates from the Lexmark Web site at this address: www.markvisionprofessional.com.

  • Page 55: Generic File Download

    (UCF), can be instantly distributed to any devices that MarkVision manages. The Generic File Download task is available under the All Tasks menu, or by clicking Settings Generic File Download on the MarkVision Professional Home screen. You can also schedule the download of files by using the...

  • Page 56: Destination Management

    Destination management MarkVision Professional’s destination management tasks provide the ability to more accurately manage the destinations to which the devices on your network send information. MVP provides a destination management task with which you can easily add or edit specific destinations for each protocol that your network devices use to transmit information.
  • Page 57 Editing destinations Select one of the four destination management tasks from the All Tasks menu, or select Settings Destinations from the MVP Home screen. Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the devices that have the destination types you want to manage. A table will appear in the right side of the screen displaying the existing destinations.

  • Page 58: Changing Printer Settings

    The printer statistics task displays statistical data for selected printers in an easy to read table format. Viewing printer statistics Select Printer Statistics under the View menu on the MarkVision Professional Home screen. Select the printers or folders from which you want to view statistical data.

  • Page 59: Checking Printer Status

    Checking printer status To check printer status, you can select one of the following options from the View menu: • Status of Printer • Toner / Ink Levels • MFP Status • Picture of Printer • Page Counts • Operator Panel LCD •...

  • Page 60: Viewing A Print Server's Embedded Web Page

    All Devices Subnets 157.175.84.0 (13) 157.175.85.0 (24) 157.175.86.0 (4) 157.175.87.0 (16) Location (46) Building (21) Floor (8) Printer Type(57) Color (12) Mono (45) Duplex (25) Department (37) I/S (9) Accounting (4) Engineering (18) Marketing (6) Using filters to automatically populate folders Select Folder Configuration from the All Tasks menu.

  • Page 61: Viewing All Printers

    Your browser opens with an information page for that print server. You see a real-time view of the selected printer status. Note: Not all print servers have Web pages. Viewing all printers MarkVision gives you several ways to see all the printers available to you at a glance. Create folders and filters Use the Folder Configuration task to create custom folders to organize your printers.

  • Page 62: Monitoring Printer Supplies

    located. Within that folder, you might create a sub folder for the city. Additional subfolders could contain printers grouped by the building or floor number. Create a corresponding map for each folder. Create maps using any graphics application that saves in JPEG or GIF format. You can create an original image or develop your graphic using a scanned image like an area map or building plan.

  • Page 63: Moving The Markvision Server

    Professional Server to another machine. Since MarkVision Professional is extremely customizable, you may not want to repeat the process of creating folders, filters, and rediscovering devices. The following steps describe a method of creating a backup of MarkVision Professional's customized data, and integrating that data onto a new machine.
  • Page 64 Click Start/Stop. Note: You can use the same process to start or stop the MarkVision Web service. Starting and stopping the MarkVision Professional Server on a Macintosh system To start the MarkVision Server, open a Terminal session and type: /usr/mv_pro/bin/MvService start...

  • Page 65: Finding The Devices You Want

    Finding the devices you want There are numerous ways to find devices using MarkVision. You can search for one device using specific criteria, or multiple devices using a variety of methods. Note: MarkVision only recognizes devices that have been discovered using the Device Discovery task (see Once MarkVision recognizes a device using one of those methods, that device can later be found by its other attributes, such as its serial number or a property tag.

  • Page 66: Flashing Print Servers

    Note: Not all print servers are supported. All supported firmware (flash) files are available free of charge from Lexmark's Web site. You can access the Web site by selecting Firmware (On the Web) from the All Tasks List, or by visiting www.lexmark.com.

  • Page 67: Chapter 5: Markvision Messenger

    MarkVision Messenger requires at least one MarkVision Server to be running on your network. • If MarkVision Professional is not your default Web server, you will need to add the 9180 port number to the Messenger URL: http://yourserver:9180/messenger Installing MarkVision Messenger MarkVision Messenger requires at least one MarkVision Server to be running on your network.

  • Page 68: Event Types

    A Folder Alert is generated when printers enter and/or exit a specified folder. For example, you could create a folder in MarkVision Professional that contains printers with a Toner Level less than 10%, and create an Action in MarkVision Messenger to notify you when printers enter this folder.
  • Page 69 Devices in a Specified Folder If your Action will monitor only a specific folder, choose this option. For example, if you were in charge of devices on the third floor, and had configured a folder on the MarkVision Server that included these devices, you could limit the number of devices your Action monitors by choosing this folder.

  • Page 70: What Are Actions

    specify that your Action only respond when Tray 3 is removed from monitored printers. See Custom filters for more information. Send device status alerts to a Tivoli event server MarkVision Messenger contains a custom event adapter that integrates with Tivoli's event management console.
  • Page 71 • Distribute Conditions: • And (Condition_1...Condition_n) • Or (Condition_1...Condition_n) • EventDataIs (key, value) • SourceDataIs (key, value) • TimeIsAfter As an example, let's look at the script representation of the built-in Trigger on Active filter: IfThen (EventDataIs("state", "ACTIVE")) Distribute The effect of the EventDataIs condition is to ask the event for the value of the event.state keyword. This is the same keyword you can insert into command lines and e-mail messages.
  • Page 72 IfThen(EventDataIs("state", "ACTIVE")) Distribute In this example, And was used to build a compound condition. The While loop is only entered or repeated if the event is active for Tray 3. The code within the loop is the same as the code for the Trigger on Active filter, except the TimeIsAfter condition is set to wait 1200 seconds (20 minutes).

  • Page 73: How Do I Use Markvision Messenger

    How do I use MarkVision Messenger? Use MarkVision Messenger to create Actions that automatically perform printer administration tasks in response to printer events. Use the following examples for ideas about how you can use MarkVision Messenger to: • Keep a log of all printer paper jams •...

  • Page 74: Step 3: Set User Access

    Notes: • This screen only appears if user accounts have been created in MarkVision Professional. • A private Action does not require a special access password from within MarkVision Messenger. However, since it is associated with the username used to create it, the Action is only accessible to that specific user.

  • Page 75: Step 6: Select Devices

    Step 5: Select specific events or folder Depending on the Event Type you have chosen, you must now tell MarkVision Messenger either the Device Status Alerts your Action will monitor, or the folder whose events your Action will monitor. If your Action is triggered by a Printer Folder Alert Select a folder.
  • Page 76 If your Action is triggered by a Folder Event, you may be confused to be asked to choose a folder for a second time. By choosing a folder on this screen, you can narrow the list of printers you are interested in. In MarkVision Professional, printers can occupy more than one folder at a time.
  • Page 77 Step 8: Compose the command Keywords represent information about your Action, a device, or an event. You can pass this information to your command on the MarkVision Server or a remote host, or choose to embed it in an e-mail message. To send an e-mail message Enter the recipient's e-mail address in the To: field.
  • Page 78 To setup a Tivoli event server To execute this command, see Step 9: Select a filter A filter lets you control commands that execute when events occur. Your filter options depend on the Event Type. If your Action is triggered by Device Status Alerts: •...

  • Page 79: Modifying An Action

    Notes: • Click Tips for more information and sample scripts. • When you upload a script file, all information in the text field is erased. Make sure you upload the script file first, and then make changes or enter additional information. Step 11: Verify Action information When you're finished, you should verify all Action information for technical accuracy.

  • Page 80: Deleting An Action

    Enabling an Action From the MarkVision Messenger Home screen, select the Action you want to enable by clicking the box to the left of the Action name. Click Enable Selected. The status of the selected Action changes to Enabled. Note: You cannot enable an Action that another user has selected. Disabling an Action From the MarkVision Messenger Home screen, select the Action you want to disable by clicking the box to the left of the Action name.

  • Page 81: Generating Reports

    Setting or changing user data User data identifies and provides more information about a specific device or set of devices. It is associated with the action.sourcedata keyword string that can be inserted into the Command Line Parameters: list. You can associate the same data with one or more devices. To set or change user data: From the MarkVision Messenger Home screen, click Set User Data.
  • Page 82 Keeping a log of paper jams You can create an Action to keep a log of specific device events. For example, you may want to keep a log of paper jams to determine the average time it takes for them to be cleared. To set up an Action to log paper jams: From the MarkVision Messenger Home screen, click Create New.
  • Page 83 Let's say you created an Action to send an e-mail notification when a Load Paper or Envelope condition occurs. But after a week, the e-mail recipient is receiving too many notifications, and often when he goes to a device, someone else has already loaded more paper. By using the Delay Time option, you can create a filter that will only send a notification if the Load Paper or Envelope condition has been active for an amount of time that you specify.

  • Page 84: Sending An Email

    In the text field, enter a script that only executes the command when the parameter is the paper tray you want to monitor. For example: IfThen (EventDataIs("location", "Tray2")) Distribute Click , and then complete the remaining steps. Sending an e-mail You can create an Action to automatically send an e-mail to someone when a specific event occurs.
  • Page 85 automated ordering system to order toner for the printer, and allows time for the new toner to arrive and be installed before more Supply Low and Supply Empty messages are logged. To create an Action to order supplies: From the MarkVision Messenger Home screen, click Create New. Enter your Action information in the setup screens that follow, and then click From the Event Type screen, choose Printer Device Status Alerts, and then click From the Events screen, choose Supplies Alerts from the Categories: list.
  • Page 86 Setting up the Tivoli event adapter The Tivoli event adapter lets administrators monitor printer events accross a range of devices in real time. In order to send device status alerts to Tivoli, you must create an action in MarkVision Messenger. Click Create New on the MarkVision Messenger Home screen.

  • Page 87: Chapter 6: Troubleshooting

    Troubleshooting Problems with user accounts and account groups Error reading account When you log in, MarkVision validates your account by requiring a user name and password. At login, if you see: A message that indicates there was an error reading accounts Possible causes •...

  • Page 88: Forgotten Password

    Error reading password When you log in, MarkVision validates your account by requiring a user name and password. At login, if you see: A message that indicates there was an error reading the password. Possible causes • The MarkVision Server is not running on the Web server. •...

  • Page 89: Problems With Network Devices

    Problems with network devices MarkVision is unable to find a network device Make sure the printer is turned on and is ready. Make sure the LAN cable is plugged into both the print server and into the LAN, and is working properly.
  • Page 90 If you are using an INA: • Make sure the print server is properly installed and enabled. Print a setup page for the printer. Refer to your print server documentation for instructions. The print server should appear in the list of attachments on the setup page. •...

  • Page 91: Problems With Markvision Messenger

    No printer icon(s) appear When you log in to MarkVision and see: A message that indicates there was an error reading printers. Possible causes • The MarkVision Service is not running on the server. • The file that stores your printers has been corrupted. User actions Contact your administrator.

  • Page 92: Problems With Actions

    Administrator actions: • Verify that the user is using the correct URL address. • Restart the MarkVision Web Server service to verify that it is running correctly. No e-mail notification Possible causes: • The e-mail address you entered is incorrect. •...
  • Page 93 Cannot enable an action Possible cause: Another user has selected the action. User action: Try again later, or contact the user who has selected the action. Cannot disable an action Possible cause: Another user has selected the action. User action: Try again later, or contact the user who has selected the action.
  • Page 94 • The wrong device is selected. • The wrong event is selected. • The selected device is not operating. • The MarkVision Web Server service is not running correctly. User actions: • Click the action name to review a detailed summary and verify its accuracy. •...

  • Page 95: Miscellaneous Problems

    User action: Contact your administrator. Administrator action: Restart the MarkVision Web Server service to verify that it is running correctly. No private actions listed Private actions are associated with individual usernames. Therefore, you can only see those associated with your username. Possible causes: •...
  • Page 96 Recreate the folders (Folder Configuration task - Add). Out of available memory If the MarkVision Professional web client performs poorly, crashes, or gives you a memory error, you may need to change your system Java plug-in settings. The Java plug-in uses 16MB of RAM regardless of how much physical or virtual memory is available.

  • Page 97: Chapter 7: Frequently Asked Questions

    In application form, the client is installed locally so it can be launched just like any other program installed on the machine. For example, in Windows environments, you can double-click the MarkVision Professional icon on the desktop. This version of the client does not use a Web browser.

  • Page 98: How Do I Discover Printers

    122 subnet, the user would type in the address value 138.188.122.0. This would find devices with IP addresses of 138.188.122.2, 138.188.122.3, 138.188.122.4, and so on. Note: If you enter a TCP/IP address, MarkVision Professional first checks the list of devices already discovered. If the address is not in the list, MarkVision Professional initiates a device discovery to find it.

  • Page 99: Is Ipx Supported

    Is there any way to speed up device discoveries? The time MarkVision Professional takes to discover devices varies, depending on the scope of the discovery. A device discovery spanning multiple subnets (133.122.0.0) requires more time than a device discovery spanning a single subnet (133.122.123.0).
  • Page 100 • What is the lifetime page count of our printers? Enable printer inventory Select Printer Inventory from the All Tasks menu. Select the database you want to use. Enter the username, password, and connection path (URL) for the database you plan to use. Note: The URL is the path to the database used to monitor this server.

  • Page 101: How Do I Set Up Job Statistics

    How do I set up Job Statistics? Enabling Job Statistics tells MarkVision Professional to collect information about each print job sent to a specific printer. This includes information such as job size, job duration, output bins used, and so Enable Job Statistics Select Job Statistics: Trend Analysis from the All Tasks menu.

  • Page 102: What Are The Differences Between The Application And The Web Client

    What do the lines through some devices mean? Because the nature of MarkVision Professional is such that all tasks are available all of the time, it is possible to choose devices that do not support a given task. For example, not all printers can report their toner/ink levels.

  • Page 103: How Do I Create A Filter And Apply It To A Folder

    – For read-only tasks (such as status and toner levels), MarkVision Professional displays the Device Incapable of Task message in place of the task information for that device. All supported devices have their appropriate information displayed.

  • Page 104: What Is Markvision Messenger

    <your server> is the IP address or hostname of the machine that is running the MarkVision Server. Note: If MarkVision Professional is not your default Web server, the MarkVision Messenger address is: http://<your server>:9180/messenger The "messenger" part of the URL is case-sensitive; it must be entered in all lowercase letters.

  • Page 105: How Do You Create Actions

    How do you create actions? The following steps are an example of how to create an Action in MarkVision Messenger. This sample Action sends an e-mail message to a fictional address, (paper@jam.com) whenever a printer monitored by the MarkVision Server enters a Paper Jam state. After logging in to MarkVision Messenger, click Create New.

  • Page 106: Where Is The Readme File

    You will now see a summary of your action. Click Yes to enable the Action. Results of this example If a printer monitored by MarkVision Professional enters a Paper Jam state, an e-mail will be sent to the fictional paper@jam.com. The subject will be "Paper Jam," and the body will be similar to: There is a paper jam at: 123.123.123.123, model: generic printer.

  • Page 107: How Do I Change The Markvision Web Server Port

    How do I change the MarkVision Web Server port? The port upon which the MarkVision Web Server responds to web requests is also configurable. It may become necessary to do this if you want to simplify the Web Client URL to make requests on port 80, the standard port for web browsers, eliminating the need to specify 9180 in the MarkVision URL.

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