Administrator actions:
•
Verify that the user is using the correct URL address.
•
Restart the MarkVision Web Server service to verify that it is running correctly.
No e-mail notification
Possible causes:
•
The e-mail address you entered is incorrect.
•
The MarkVision Web Server service is not running correctly.
User actions:
•
Verify that the e-mail address in the To: field of the Compose SMTP E-mail screen is correct.
•
Verify that the SMTP mail server and mail path are correct.
•
Contact your administrator.
Administrator actions:
•
Review the system log.
•
Verify that the mail server is running.
•
Restart the MarkVision Web Server service to verify that it is running correctly.
Problems with actions
Cannot create a new action
Possible cause:
The MarkVision Web Server service is not running correctly.
User action:
Contact your administrator.
Administrator action:
•
Verify that the MarkVision Web Server service is running correctly.
•
Restart the service.
•
Ask the user to log in again and attempt to create an action.
Problems with actions
92