Lexmark MarkVision Professional User Manual page 88

Error reading password
When you log in, MarkVision validates your account by requiring a user name and password.
At login, if you see:
A message that indicates there was an error reading the password.
Possible causes
• The MarkVision Server is not running on the Web server.
• The file containing your password is corrupt.
• You have incorrectly typed in your password. Passwords are case sensitive.
User actions
Ask your administrator to reset your password.
Administrator actions
From the Service control panel, verify that the MarkVision Server is running on the Web
server. If it is not running, stop and restart the service.
If the service is running, reset the user's password:
1 Click User Accounts from the All Tasks menu.
2 Select the appropriate account, and then click Edit.
3 Change the password information as necessary.
4 Ask the user to log in again.
Forgotten password
When you log in, MarkVision validates your account by requiring a user name and password.
If you have forgotten your password
User actions
Ask your administrator to reset your password.
Administrator actions
Reset the user's password.
1 Click User Accounts from the All Tasks menu.
2 Select the appropriate account.
3 Change the password information as necessary.
Problems with user accounts and account groups
88