Lexmark MarkVision Professional User Manual
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Lexmark MarkVision Professional User Manual

Lexmark MarkVision Professional User Manual

Lexmark markvision professional software: users guide
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MarkVision™ Professional
11.0
User's Guide
www.lexmark.com
June 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc.
740 West New Circle Road
Lexington, Kentucky 40550

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Summary of Contents for Lexmark MarkVision Professional

  • Page 1 MarkVision™ Professional 11.0 User’s Guide www.lexmark.com June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550...
  • Page 2 Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility. Lexmark, Lexmark with diamond design, MarkNet, MarkVision, and Optra are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. MarkTrack and OptraImage are trademarks of Lexmark International, Inc.
  • Page 3 Lexmark copyrighted software. Software source code This product includes software, JmDNS 0.2, developed and distributed by Arthur van Hoff and Ric Blair and distributed according to the GNU Lesser General Public License, v2.1 (http://www.gnu.org/copyleft/lesser.txt). The sourcecode is available locally at: -- Windows: <install dir>\MarkVision Server\granite\src\jmdns_src.zip...

  • Page 4: Table Of Contents

    Contents Chapter 1: Introduction to MarkVision Professional ... 7 Introduction... 7 Terms used in this document ... 8 What’s new in MarkVision Professional 11.0 ... 8 MarkVision components ... 9 System requirements ... 11 Chapter 2: Using MarkVision Professional... 17 Installing MarkVision Professional...
  • Page 5 Creating custom views ... 65 Creating custom tables... 65 Using device policies... 67 Scheduling tasks ... 68 Managing plug-ins ... 69 Generic file download... 70 Resource Management ... 71 Bookmark Management ... 73 Wireless print server support... 77 Destination management ... 78 Changing printer settings ...
  • Page 6 Chapter 8: Frequently Asked Questions... 124 How do I get to the server after installing? ... 124 How do I discover printers?... 125 Is IPX supported?... 126 Is there any way to speed up device discoveries? ... 126 What are the differences between the Application and the Web Client? ... 127 What do the lines through some devices mean? ...

  • Page 7: Chapter 1: Introduction To Markvision Professional

    (such as cover open, low toner, low paper, and paper jam). The goal of MarkVision Professional is to provide the most comprehensive and efficient device management capabilities available. Here are a few examples of what MarkVision can do: MarkVision helps to: •...

  • Page 8: Terms Used In This Document

    Terms used in this document MarkVision Professional (also referred to as MarkVision or MVP) refers to the components that make up MarkVision Professional: the MarkVision Server, the MarkVision Web Client, and the Web site files that enable remote installation of MarkVision Professional.

  • Page 9: Markvision Components

    The range of digits for PIN access numbers has been expanded from 1—6 to 0—9 for supported tasks and devices. • More supported devices MarkVision Professional 11.0 supports even more devices. For a complete list of supported devices, see Supported MarkVision components...
  • Page 10 Java plug-in and may require less startup time because some files are stored locally on the user’s workstation. However, anyone who does not run MarkVision Professional on a regular basis, or who is not currently working from their workstation, should use the Web Client version of MVP. In this case, there is no need to install any MarkVision files in order to use the client.

  • Page 11: System Requirements

    Server accepts HTTP requests on a non-standard port (9180) that does not interfere with any other existing web servers. System requirements The following are minimum requirements for installing and running MarkVision Professional. These requirements are for both the server and the client, and should be in place before you install MarkVision.
  • Page 12 MarkVision Professional for UNIX systems MarkVision Professional for UNIX systems is available for all supported UNIX platforms that provide Java Runtime Environment 1.4.2. Supported UNIX systems Operating system IBM-AIX HP-UX Red Hat Enterprise Sun Solaris SPARC SUSE LINUX Enterprise Java Virtual Machine recommendations...

  • Page 13: Supported Devices

    Supported devices Dell Wireless Printer Adapter 3300 Lexmark C750 Ethernet Lexmark C910 Ethernet Lexmark T520 Ethernet Lexmark T522 Ethernet Lexmark T520 SBE Ethernet Lexmark T620 Ethernet Lexmark T622 Ethernet Lexmark W820 Ethernet Lexmark X820 Ethernet MarkNet™ N2000t MarkNet N2001e MarkNet N2002e...
  • Page 14 Kyocera FS-1700 Kyocera FS-1750 Kyocera FS-1800 Kyocera FS-3750 Kyocera FS-3800 Kyocera FS-3820N Kyocera FS-3830N Kyocera FS-7000 Kyocera FS-9000 Kyocera FS-9100DN Lexmark™ 4079 plus Lexmark C510 Lexmark C750 Lexmark C752 Lexmark C760 Lexmark C762 Lexmark C910 Lexmark C912 Lexmark C920 Lexmark E230...
  • Page 15 Lexmark E322 Lexmark E323 Lexmark E330 Lexmark E332n Lexmark Optra™ Lexmark Optra C Lexmark Optra C710 Lexmark Optra Color 40 Lexmark Optra Color 45 Lexmark Optra Color 1200 Lexmark Optra E Lexmark Optra Ep Lexmark Optra K 1220 Lexmark Optra M...
  • Page 16 Samsung ML-2152W Tektronix Phaser 350 Tektronix Phaser 550 Tektronix Phaser 560 Tektronix Phaser 740/750 Tektronix Phaser 750DX Tektronix Phaser 780GN Tektronix Phaser 850 Xerox DocuColor 4CP Xerox DocuColor 2006 Xerox Document Centre 220/230 Xerox Document Centre 240 ST Xerox Document Centre 265 ST Xerox Document Centre 332 Xerox Document Centre 340/440 Xerox Document Centre 440...

  • Page 17: Chapter 2: Using Markvision Professional

    Using MarkVision Professional Installing MarkVision Professional Before you install Before you install the MarkVision Server: Make sure you have 70MB of hard disk space available for a complete installation. Decide where to install the MarkVision Server. You must install at least one MarkVision Server on the network.

  • Page 18: Installation Notes

    The MarkVision Web Server is automatically installed along with the MarkVision Server. MarkVision Professional relies on technology that is specific to the web server that it provides, so it is not possible to use other web servers to make MarkVision available. During installation, you are given the choice to make the MarkVision web server the default server on the machine.
  • Page 19 You must use a supported web browser. To uninstall MarkVision Professional To remove MVP from a Windows system, select MarkVision Professional in the Add/Remove Programs application, or go to Start Mac OS X system, run the MarkVision Professional Uninstaller application located in Applications/ Utilities.
  • Page 20 HP-UX Download the MVP package file from the Lexmark Web site into the /tmp directory, and extract the package file: # /usr/contrib/bin/gunzip /tmp/markvision-pro-hpux11.pkg.gz Start the System Administration Manager by typing /usr/sbin/sam &. On the SAM areas screen, click Software Management.
  • Page 21 This file will set up the MarkVision Server users for use with the MarkVision Professional server. Download the MVP package file from the Lexmark Web site and place the package file in the /tmp directory. Type the following in the command line and press Enter:...
  • Page 22 RedHat Linux; SuSE Linux Download the MVP package file from the Lexmark Web site and place the package file in the /tmp directory. Unzip and untar the file: $ tar zxvf /tmp/markvision-pro-linux-glibc2-x86.tar.gz cd to the package directory: $ cd /tmp/markvision-pro-linux-glibc2-x86 Install either all or individual MarkVision components: •...
  • Page 23 /usr/mv_pro/etc (configurable files) /usr/mv_pro/lib (archive/library (JAR) files) Setting up the MarkVision Professional UNIX Server Once the MarkVision Professional package is installed on a system, a setup script must run to complete the installation process. This script is installed at: <install-dir>/setup.mjserver The MarkVision Server must be run as a standard system daemon.
  • Page 24 The Java home directory is “/usr/local/java.” Therefore, the link can be created as follows: # /bin/ln -s /usr/local/java /usr/mvp_java MvService The /usr/mv_pro/bin/MvService command is used to start and stop the MarkVision Professional Server as a UNIX daemon. $ man MvService MvWebService The /usr/mv_pro/bin/MvWebService command is used to start and stop the MarkVision Web Server.
  • Page 25 Type the following in the command line: /usr/mv_pro/bin/mark2cde On some CDE systems, the MarkVision Professional CDE icons may not appear after installing the MarkVision Professional CDE snap-in. The icons appear after logging out and logging back in again. If you encounter problems while running mark2cde manually, try running it again using the Korn shell (ksh) rather than the Bourne shell (sh).
  • Page 26 Removing the MarkVision Professional CDE: When removing the MarkVision Professional Client package, you must manually remove the CDE snap-in. To uninstall the CDE snap-in, as root, type the following in the command line: # /usr/mv_pro/bin/mark2cde -d Installing MarkVision Professional into KDE You can integrate MVP into the K Desktop Environment (KDE).
  • Page 27 Installing MarkVision Professional for a Novell NetWare server MarkVision Professional 11.0 supports the use of Novell NetWare 6 and 6.5 as a server platform. The Novell server must have a Java 1.4.2 VM installed in order for the MarkVision Server to work properly.
  • Page 28 To start the MarkVision Server Start the MarkVision Professional Server (MVPS) before starting the MarkVision Professional Web Server (MVPWEB). If you want MarkVision Professional to start at boot time, add the following commands to the bottom of the SYS:\SYSTEM\AUTOEXEC.NCF SYS:\LEXMARK\MVPS\MVPS start...

  • Page 29: Getting Started

    For versions earlier than MarkVision Professional 6.0, such as MarkVision for Intranets, or classic MarkVision, we recommend that you uninstall the old version before attempting a new installation. To export devices from classic MarkVision: In Classic MarkVision, under the Configure - TCP/IP option, click the Manage Print Server List button, and then click Export to File.
  • Page 30 Opening the MarkVision Application on a UNIX system If you are using MarkVision Professional from a UNIX system, you can access MVP from either a command line or the MarkVision Professional Web Client. Using the MVP UNIX Client from the command line: If it is supported by your workstation, you can use the X Window system.
  • Page 31 Do not show me this setup window again box. If you are new to MarkVision Professional, completing these steps in the setup wizard will help you to get the most out of what MarkVision has to offer. Depending on your needs, some steps may not be necessary.

  • Page 32: Basics

    Note: Frequent tasks are also available when you right-click a device in a context menu. Layout The left pane of the MarkVision Professional window is typically used to select one or more devices. You can find the devices you want by using the Quick Find feature or Folders. Task information for the selected device(s) appears in the right pane.
  • Page 33 F6 function key, which navigates between sections of the dialog, or the Tab key which navigates specific components in a section. MarkVision tasks There are a variety of tasks you can perform using MarkVision Professional, and a variety of ways to access them: Basics...
  • Page 34 • The All Tasks list on the MarkVision Professional Home screen • The menus (for example: MarkVision • The MarkVision Professional toolbar (also available by right-clicking a device) • The MarkVision Professional (MVP) Home screen Note: Because of its customizable user environment, your version of MarkVision may contain a different set of tasks than those listed below.
  • Page 35 Manage list of device policies to quickly set or change Manage device settings (such as print quality), or enforce those settings. Drivers and Utilities (On Open the Lexmark driver and utilities Web page. the Web) E-mail Destinations Create and manage e-mail destinations for selected devices.
  • Page 36 (UCF), or font files to one or multiple devices on your network. Home Return to the Home screen. Home Page (On the Open the Lexmark home page on the Web. Web) Hosts Table A configuration of host computer names. A part of Print Permissions Technology.
  • Page 37 Task Function MFP - Default Copy View or modify Copy Settings for an MFP device. Settings MFP - Default Scan to View or modify Scan to E-mail Settings for an MFP device. E-mail Settings MFP - Default Scan to View or modify Scan to Network Settings for an MFP Network Settings device.
  • Page 38 Open a Web page where printer supplies can be ordered. TCP/IP View or modify the TCP/IP network settings. Technical Support (On Open a Web page where technical support for Lexmark the Web) products can be obtained. Toner/Ink Levels Monitor toner or ink levels for a specified printer.
  • Page 39 Task Function Web Page (Print Server) Open a Web page displaying settings for a selected device. WLAN Setup and configure wireless devices (Lexmark N8050). Basics...

  • Page 40: Chapter 3: Configuring Markvision Professional

    MarkVision Professional 10.1 or earlier, any devices that have previously been discovered and stored on the server are available in version 11.0 as a profile labeled Full Discovery. If you have upgraded from MarkVision Professional 10.2, you will not need to create a Full Discovery profile.

  • Page 41: Discovering Devices

    • After you enter the address information, you can enter SNMP community names to change the read or write access privileges. To change privileges from the default value (public), enter the new community names in the appropriate field. The community names are case-sensitive. Note: This changes the MarkVision community name, not the print server community name.

  • Page 42: Advanced Features

    The following are features that may be customized for an advanced device discovery profile: • Query each address: MarkVision Professional sends an individual query to each address specified in the device discovery. • SLP Multicast: MarkVision Professional sends a single SLP (Service Location Protocol) request over the network.

  • Page 43: Adding Devices

    Naming devices After you have found all of the devices that you want to manage with MarkVision Professional, you can establish the name that MarkVision will use to identify the device. MarkVision uses a specific algorithm to determine a device’s name. First, it looks to see if a name has been assigned to it from the Names of Devices task.

  • Page 44: Creating Folders

    To use the Add Devices task: Select Add Devices from the All Tasks menu, or select MarkVision Add Devices on the MVP Home screen. Select a specific device or devices from the list of existing devices on the screen, or click Add to enter a new device address, and then click OK.
  • Page 45 MarkVision Professional is shipped with a pre-existing root folder, All Devices, which cannot be deleted. All additional folders you create are listed below this root folder. However, you do not have to create additional folders to use MarkVision. To create folders: Select Folder Configuration from the All Tasks menu, or click MarkVision Select the parent folder.

  • Page 46: Using Filters

    You can also use the Load and Save buttons to import or export a filter set. The Save button saves the filter criteria you have selected as a file which can later be retrieved using the Load button. For more information on creating filters, see Using filters The Filters screen lets you create a filter set, which limits the number of devices visible in a list or folder to only those exhibiting the characteristics you specify.

  • Page 47: Device Type

    When multiple conditions are selected • Clicking the All conditions must be met radio button means that every device must meet every criterion displayed by the filter. • Clicking the At least one condition must be met radio button means that devices must meet only one condition displayed by the filter.

  • Page 48: Creating User Accounts And User Groups

    She clicks New to create another filter criterion, and then selects the following from the Parameter and Operation list boxes. She must manually type in the firmware code (1.10.17). Since Mary's printers need to meet both conditions, she clicks the All conditions must be met radio button.
  • Page 49 Confirm the password that you entered. The indicator light to the right of the field turns green and enables the OK button when the password confirmation is entered correctly. Click OK. Create a new user account An administrator account must be created before a new user account can be completed. In the Accounts section of the users table, click Add.

  • Page 50: Create A User Group

    For example: Group Help desk Reset printers and print servers; Change printer and print server settings Executive Monitor toner and paper supplies secretaries Department B73 Change printer settings; View status; Discover printers Note: If you assign task privileges for your users and then add the user accounts to a group, your users will have access to tasks granted by both the account and the group.

  • Page 51: Assigning User Privileges

    • To remove a user account or group Select the account or group that you want to remove, and then click Remove. If the Confirm Account and Group Deletion setting is enabled under Personal Settings task, enter your user account and password into the confirmation prompt, and then click OK.

  • Page 52: Chapter 4: Markvision Professional Security

    MarkVision Professional Security Adapter password conformance MarkVision Professional emphasizes the password protection of individual network devices. Access to network devices that are password protected through MVP are tightly regulated, increasing MarkVision’s security and providing MVP with another level of device management options.
  • Page 53 Using the Device Password task Go to Settings Security Tasks list. Select the device that you want to set a password for. Edit the Old Password field accordingly: If you want to change an existing device password, enter the device’s current password. If you want to create a new device password, delete any text in the Old Password field and proceed to the next step.

  • Page 54: Confidential Print Job Settings

    Enter the new password. Click OK. To edit a device password Go to MarkVision Manage Global Password List or select Manage Global Password List from the All Tasks list. Select the password you want to edit. Click Edit. Enter a new password. Confirm the changed password.
  • Page 55 Device Policy tasks. To use Confidential Print Job Lockout with the General Settings (Printer) task: From the MarkVision Professional Home screen, go to Settings Settings or select General Settings (Printer) from the All Tasks list. Select the device(s) that you want to enable Confidential Print Job Lockout for.

  • Page 56: Secure Communication

    Click Apply. To set Confidential Print Job Expiration with the Device Policy tasks: From the MarkVision Professional Home screen, go to Actions Create/Manage or select Device Policies – Create/Manage from the All Tasks list. Click New. Select For Any Printer, and then click Continue.
  • Page 57 The degree of security with which the devices and the server communicate over the network is then determined by the security level that has been set on the MarkVision Server in conjunction with the communication security that has been applied to the device. Note: Secure communication is limited to configuration commands between the host computer and the device, not for printing.
  • Page 58 This setting allows only insecure communication. Devices that are locked down will not be able to communicate with the server. Note: The current MarkVision server security level is displayed in the bottom right corner of the MarkVision Professional Home Screen. Click Apply. Click OK.
  • Page 59 Using the Communication Password task From the MarkVision Professional Home Screen, go to Settings Communication Password or select Communication Password from the All Tasks list. Select the devices that you want to establish a password for using either the Quick Find or Folders tab in the Find Results window.

  • Page 60: Secure Viewing Of Encrypted Hard Disk Drives

    To access the Storage Devices task, go to Features from the All Tasks list. User authentication MarkVision Professional utilizes three security techniques to authenticate user access to MVP: LDAP Server authentication, active session expiration, and account password expiration. Secure viewing of encrypted hard disk drives...
  • Page 61 Groups task under the MarkVision menu, or select User Accounts and Groups from the All Tasks list. Select the administrator account and click Edit. If MarkVision Professional is being installed for the first time, the option to set up LDAP Server authentication will be available when creating the Master Administrator account.
  • Page 62 Click Next. Enter your LDAP Server information. If Anonymous or Simple is selected as the authentication mechanism: Enter the LDAP Server Address, Port Number, Search Base, and User Attributes in the LDAP Settings area. If Secure is selected as the authentication mechanism: Enter the KDC IP HostName and Realm (Domain Name) of your LDAP Server in the Kerberos Settings area.
  • Page 63 To use active session expiration Go to MarkVision Administrative Settings or select Administrative Settings from the All Tasks list. Under the Intervals section of the dialog, specify the active session expiration interval in minutes (10 to 60 minutes). To remove active session expiration, delete the current number in the box.

  • Page 64: Chapter 5: Managing Devices

    Managing devices Finding the devices you want There are numerous ways to find devices using MarkVision. You can search for one device using specific criteria, or multiple devices using a variety of methods. Note: MarkVision only recognizes devices that have been discovered using the Device Discovery task (see Once MarkVision recognizes a device using one of those methods, that device can later be found by its other attributes, such as its serial number or a property tag.

  • Page 65: Creating Custom Views

    Custom Tables provide an easy interface with which to view device information. After it has been configured, a custom table can be exported as a comma-separated variable (.csv) file, which can be opened by spreadsheet or word processing software. Organizing devices.
  • Page 66 Custom Table By list, and then click Ascending, your table lists color printers first. If you want your Custom Table to be a Frequent Task, click the Frequent Task box in the upper right corner. Your custom table is then available from the MarkVision Professional toolbar or when you right-click a device.

  • Page 67: Using Device Policies

    Using device policies A device policy contains saved printer or print server settings. When a policy is created, it can then be applied to one or more devices. The device's settings are then reconfigured to match the settings listed in the policy. Any setting that is not applicable to the device is not applied. Reasons to create a device policy •...

  • Page 68: Scheduling Tasks

    Select the device policy you created ("Company Printer Settings") from the Device Policies list and click Apply Policy. Check device policy conformance The Device Policies - Check Conformance task displays a selected device’s current settings in comparison to its applied device policy. To access the task: Select Device Policies - Check Conformance from the All Tasks list.

  • Page 69: Managing Plug-Ins

    The Manage Plug-Ins screen lists all of the plug-ins that are currently installed. A list of all of the currently installed plug-ins is also available on the About MarkVision Professional screen, which you can access through the About task. If there are no plug-ins listed, you can download the current updates from the Lexmark Web site at The manage plug-ins screen then provides two management options: Remove and Install New.

  • Page 70: Generic File Download

    (UCF), can be instantly distributed to any devices that MarkVision manages. The Generic File Download task is available under the All Tasks menu, or by clicking Actions Generic File Download on the MarkVision Professional Home screen. You can also schedule the download of files by using the...

  • Page 71: Resource Management

    Select the device or devices to which you want to download the selected file(s). Resource Management Resource Management is a new task in MarkVision Professional 11.0 that lets you upload various resource files such as fonts and overlays to the MarkVision Server. These files can then be distributed to your Lexmark network devices that have hard disks and/or Flash SIMMs.
  • Page 72 Click Upload to browse for the font file(s) that you want to load on the server. In the Upload Resources dialog, enter the file name in the file field or click Browse to locate the file(s). Note: To upload multiple files simultaneously, use the Browse feature and then Ctrl + click the files you want to upload.

  • Page 73: Bookmark Management

    Use the (>) button to transfer the printers to the Selected Printers window. Then click or Ctrl + click the devices you want to download to. Click Existing Files to display the files currently stored in the device’s memory. Select Font or Overlay to show the different types of files.
  • Page 74 Using the Bookmark Management task Creating folders The Bookmark Management task provides a default root folder called BOOKMARKS, to which additional folders or bookmarks can be added. To create a new folder: Go to Actions Bookmark Management or select Bookmark Management from the All Tasks list.
  • Page 75 Loading an existing bookmark Bookmarks may be loaded from either an existing file or printer memory. Once the Load Bookmark dialog has been opened, the option to either Browse for a specific file or select a specific printer is provided. Go to Actions Bookmark Management or select Bookmark Management from the All Tasks list.
  • Page 76 Deleting a bookmark or folder Go to Actions Bookmark Management or select Bookmark Management from the All Tasks list. Load the folder or bookmark set that contains the bookmark(s) that you want to delete. Select the folder or bookmark that you want to delete. Selecting a folder for this operation will delete all folder contents.

  • Page 77: Wireless Print Server Support

    In addition to adding device support for several new wireless devices (for a complete list of the printers and print servers that MVP supports, see 11.0 provides the ability to setup and configure the Lexmark N8050 wireless print server for use on your network.

  • Page 78: Destination Management

    Destination management MarkVision Professional’s destination management tasks provide the ability to more accurately manage the destinations to which the devices on your network send information. MVP provides a destination management task with which you can easily add or edit specific destinations for each protocol that your network devices use to transmit information.
  • Page 79 Using destination management tasks Select one of the four destination management tasks from the All Tasks menu, or select Settings Destinations from the MVP home screen. Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the devices that have the destination types you want to manage.

  • Page 80: Changing Printer Settings

    Removing destinations Select one of the four destination management tasks from the All Tasks menu, or select Settings Destinations from the MVP Home screen. Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the devices that have the destination types you want to manage. A table appears in the right side of the screen displaying the existing destinations.

  • Page 81: Organizing Devices

    • MFP Status • Picture of Printer • Page Counts • Operator Panel LCD • • Custom Tables • Custom Views Organizing devices MarkVision lets you organize your devices using folders. When you create or edit folders, you can specify certain criteria to limit which devices are in a folder. This works like a filter so that only the devices you want to appear are in the folder.

  • Page 82: Viewing A Print Server Embedded Web Page

    Using filters to automatically populate folders Select Folder Configuration from the All Tasks menu. Click New to create a new folder, or select a specific folder to edit an existing one. Enter the name of the new folder. Select the properties to use in adding filters or devices to the folder. You can specify a device name or names to further narrow down which devices to show in the folder.

  • Page 83: Creating Maps

    more information on creating folders and using filters, see devices you want. Create a map view You can use the Map task to create a graphical representation that illustrates the distribution of your printers by placing a printer icon on a map background relative to your organization. The printer status determines the border color of the icon that is displayed.

  • Page 84: Monitoring Printer Supplies

    MarkVision Server or exporting specific settings for folder configuration and MarkVision Messenger actions to a file to be imported on another server. The following steps describe a method of creating a backup of MarkVision Professional's customized data, and integrating that data onto a new machine.
  • Page 85 Replace the data files saved in step 2 into the same locations on the new machine. Restart the MarkVision Server. Note: The listed files do not contain settings for window and frame sizes or positional information. Starting and stopping the MarkVision Professional Server on a Windows system For Windows 2000: Go to Control Panel Server.
  • Page 86 To stop the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService stop Starting and stopping the MarkVision Professional Server on a UNIX system To start the MarkVision Server, type: /usr/mv_pro/bin/MvService start To stop the MarkVision Server, type: /usr/mv_pro/bin/MvService stop Starting and stopping the MarkVision Web service on a UNIX system...

  • Page 87: Flashing Print Servers

    Note: Not all print servers are supported. All supported firmware (flash) files are available free of charge from the Lexmark Web site. You can access the Web site by selecting Firmware (On the Web) from the All Tasks List, or by visiting www.lexmark.com.
  • Page 88 MVP’s Print Permissions Technology is separated into two related tasks that control user access to color printing, the Users Table task and the Hosts Table task. The Users Table displays and controls basic user access to color printing. Adding a user’s ID to the Users Table lets you specify the user’s color permission (whether that user may print with color or not).

  • Page 89: Queue Management

    Using the Print Permissions Technology tasks Go to Settings Printer or Hosts Table. Select the supported color devices that you want to use with the task from the Find Results window. For information on locating devices, see Select your management option: •...
  • Page 90 Double-click Services. In Services, right-click MarkVision Server. Select Properties. Select the Log On tab. Select the This account radio button. Enter the user ID and password for an administrative account. To create print queues Go to Actions Queue Management Windows Print Objects from the All Tasks list. In the queue management wizard, select the printers that you want to create queues for.
  • Page 91 Click Next. Verify that the print queue information is correct for each host computer in the queue creation table. If the default settings are incorrect, select the table entry, and modify each of the fields in the dialog below the table. Click Select to open the Print Driver dialog.
  • Page 92 process does not include a password, or if use of an administrative account without a password is preferred, the following proceedure must be completed on the target computer. Open the Windows Control Panel. For example, go to Start Double-click Administrative Tools. Double-click Local Security Policy.

  • Page 93: Chapter 6: Markvision Messenger

    MarkVision Messenger requires at least one MarkVision Server to be running on your network. • If MarkVision Professional is not your default Web server, you will need to add the 9180 port number to the Messenger URL: http://yourserver:9180/messenger Installing MarkVision Messenger MarkVision Messenger requires at least one MarkVision Server to be running on your network.

  • Page 94: Event Types

    A Folder Alert is generated when printers enter and/or exit a specified folder. For example, you could create a folder in MarkVision Professional that contains printers with a Toner Level less than 10%, and create an Action in MarkVision Messenger to notify you when printers enter this folder.
  • Page 95 Devices in a Specified Folder If your Action will monitor only a specific folder, choose this option. For example, if you were in charge of devices on the third floor, and had configured a folder on the MarkVision Server that included these devices, you could limit the number of devices your Action monitors by choosing this folder.

  • Page 96: What Are Actions

    specify that your Action only respond when Tray 3 is removed from monitored printers. See Custom filters for more information. Send device status alerts to a Tivoli event server MarkVision Messenger contains a custom event adapter that integrates with Tivoli's event management console.
  • Page 97 • Distribute Conditions: • And (Condition_1...Condition_n) • Or (Condition_1...Condition_n) • EventDataIs (key, value) • SourceDataIs (key, value) • TimeIsAfter As an example, let's look at the script representation of the built-in Trigger on Active filter: IfThen (EventDataIs("state", "ACTIVE")) Distribute The effect of the EventDataIs condition is to ask the event for the value of the event.state keyword. This is the same keyword you can insert into command lines and e-mail messages.
  • Page 98 IfThen(EventDataIs("state", "ACTIVE")) Distribute In this example, And was used to build a compound condition. The While loop is only entered or repeated if the event is active for Tray 3. The code within the loop is the same as the code for the Trigger on Active filter, except the TimeIsAfter condition is set to wait 1200 seconds (20 minutes).

  • Page 99: How Do I Use Markvision Messenger

    How do I use MarkVision Messenger? Use MarkVision Messenger to create Actions that automatically perform printer administration tasks in response to printer events. Use the following examples for ideas about how you can use MarkVision Messenger to: • Keep a log of all printer paper jams •...
  • Page 100 Notes: • This screen only appears if user accounts have been created in MarkVision Professional. • A private Action does not require a special access password from within MarkVision Messenger. However, since it is associated with the username used to create it, the Action is only accessible to that specific user.
  • Page 101 Step 5: Select specific events or folder Depending on the Event Type you have chosen, you must now tell MarkVision Messenger either the Device Status Alerts your Action will monitor, or the folder whose events your Action will monitor. If your Action is triggered by a Printer Folder Alert Select a folder.
  • Page 102 If your Action is triggered by a Folder Event, you may be confused to be asked to choose a folder for a second time. By choosing a folder on this screen, you can narrow the list of printers you are interested in. In MarkVision Professional, printers can occupy more than one folder at a time.
  • Page 103 Step 8: Compose the command Keywords represent information about your Action, a device, or an event. You can pass this information to your command on the MarkVision Server or a remote host, or choose to embed it in an e-mail message. To send an e-mail message Enter the recipient's e-mail address in the To: field.
  • Page 104 To setup a Tivoli event server To execute this command, see Step 9: Select a filter A filter lets you control commands that execute when events occur. Your filter options depend on the Event Type. If your Action is triggered by Device Status Alerts: •...
  • Page 105 Notes: • Click Tips for more information and sample scripts. • When you upload a script file, all information in the text field is erased. Make sure you upload the script file first, and then make changes or enter additional information. Step 11: Verify Action information When you're finished, you should verify all Action information for technical accuracy.
  • Page 106 Enabling an Action From the MarkVision Messenger Home screen, select the Action you want to enable by clicking the box to the left of the Action name. Click Enable Selected. The status of the selected Action changes to Enabled. Note: You cannot enable an Action that another user has selected. Disabling an Action From the MarkVision Messenger Home screen, select the Action you want to disable by clicking the box to the left of the Action name.

  • Page 107: Generating Reports

    Setting or changing user data User data identifies and provides more information about a specific device or set of devices. It is associated with the action.sourcedata keyword string that can be inserted into the Command Line Parameters: list. You can associate the same data with one or more devices. To set or change user data: From the MarkVision Messenger Home screen, click Set User Data.
  • Page 108 Keeping a log of paper jams You can create an Action to keep a log of specific device events. For example, you may want to keep a log of paper jams to determine the average time it takes for them to be cleared. To set up an Action to log paper jams: From the MarkVision Messenger Home screen, click Create New.
  • Page 109 Let's say you created an Action to send an e-mail notification when a Load Paper or Envelope condition occurs. But after a week, the e-mail recipient is receiving too many notifications, and often when he goes to a device, someone else has already loaded more paper. By using the Delay Time option, you can create a filter that will only send a notification if the Load Paper or Envelope condition has been active for an amount of time that you specify.
  • Page 110 In the text field, enter a script that only executes the command when the parameter is the paper tray you want to monitor. For example: IfThen (EventDataIs("location", "Tray2")) Distribute Click , and then complete the remaining steps. Sending an e-mail You can create an Action to automatically send an e-mail to someone when a specific event occurs.
  • Page 111 automated ordering system to order toner for the printer, and allows time for the new toner to arrive and be installed before more Supply Low and Supply Empty messages are logged. To create an Action to order supplies: From the MarkVision Messenger Home screen, click Create New. Enter your Action information in the setup screens that follow, and then click From the Event Type screen, choose Printer Device Status Alerts, and then click From the Events screen, choose Supplies Alerts from the Categories: list.
  • Page 112 Setting up the Tivoli event adapter The Tivoli event adapter lets administrators monitor printer events accross a range of devices in real time. In order to send device status alerts to Tivoli, you must create an action in MarkVision Messenger. Click Create New on the MarkVision Messenger Home screen.

  • Page 113: Chapter 7: Troubleshooting

    Troubleshooting Problems with user accounts and account groups Error reading account When you log in, MarkVision validates your account by requiring a user name and password. At login, if you see: A message that indicates there was an error reading accounts Possible causes •...
  • Page 114 Ask the user to attempt to log in again. If LDAP authentication is enabled, verify that all LDAP settings are correct both in MVP and on the LDAP server. User account names should be consistent with the account listings in your LDAP server’s directory service.

  • Page 115: Problems With Network Devices

    If you have forgotten your password User actions Ask your administrator to reset your password. Administrator actions Reset the user's password. Click User Accounts and Groups from the All Tasks menu. Select the appropriate account. Change the password information as necessary. Problems with network devices MarkVision is unable to find a network device Make sure the printer is turned on and is ready.
  • Page 116 • Make sure all the physical connections among the print server, the printer, and the network are working. Turn the printer and the print server off, and then on again. Turn the printer on first so when you turn on the print server, it can determine whether the printer is enabled for NPA. “Device not responding”...

  • Page 117: Problems With Markvision Messenger

    Printer information appears incorrect Occasionally, the printer may lose contact with MarkVision because something happens to the printer. For example, if the printer is turned off, the information in MarkVision is not updated until the printer is turned back on. If MarkVision displays printer or print server information that appears to be incorrect, refresh the printer and print server.
  • Page 118 • The MarkVision Web Server service is not running correctly. • The MarkVision Web Server is not your default Web server, and you have forgotten to add port 9180 in your address. User actions: • Verify that you entered the URL correctly. •...

  • Page 119: Problems With Actions

    Problems with actions Cannot create a new action Possible cause: The MarkVision Web Server service is not running correctly. User action: Contact your administrator. Administrator action: • Verify that the MarkVision Web Server service is running correctly. • Restart the service. •...
  • Page 120 User action: Try again later, or contact the user who has selected the action. Cannot delete an action Possible causes: • The action is enabled by another user. • Another user has selected the action. User action: Try again later, or contact the user who has selected the action. Action did not work Possible causes: •...
  • Page 121 User actions: • Click the action name to review a detailed summary and verify its accuracy. • Contact your administrator. Administrator action: • Review the system log. • Restart the MarkVision Web Server service to verify that it is running correctly. Action list is empty Possible causes: •...

  • Page 122: Miscellaneous Problems

    Recreate the folders (Folder Configuration task - Add). Out of available memory If the MarkVision Professional Web Client performs poorly, crashes, or gives you a memory error, you may need to change your system Java plug-in settings. The Java plug-in uses 16MB of RAM regardless of how much physical or virtual memory is available.
  • Page 123 Some settings that have been configured in MarkVision Professional revert to their previous state after the MarkVision Server is rebooted MarkVision Professional saves configured system settings at a regular interval. As a result, configurable settings, such as Administrative Settings, Device Policies, folders, filters, and User Accounts and Groups, will not persist until the regular save interval has occurred.

  • Page 124: Chapter 8: Frequently Asked Questions

    In application form, the client is installed locally so it can be launched just like any other program installed on the machine. For example, in Windows environments, you can double-click the MarkVision Professional icon on the desktop. This version of the client does not use a Web browser.

  • Page 125: How Do I Discover Printers

    MarkVision Web Client. How do I discover printers? Device discovery in MarkVision Professional 11.0 is now managed through the use of discovery profiles. During MVP Setup, a default device discovery profile is typically established. If you do not currently have any discovery profiles created, see some discovery profiles to work with, you can use the Manage Discovery Profiles task to discover your devices.

  • Page 126: Is Ipx Supported

    Is there any way to speed up device discoveries? The time MarkVision Professional takes to discover devices varies, depending on the scope of the discovery. A device discovery spanning multiple subnets (133.122.0.0) requires more time than a device discovery spanning a single subnet (133.122.123.0).

  • Page 127: What Are The Differences Between The Application And The Web Client

    What do the lines through some devices mean? Because the nature of MarkVision Professional is such that all tasks are available all of the time, it is possible to choose devices that do not support a given task. For example, not all printers can report their toner/ink levels.

  • Page 128: How Do I Create A Filter And Apply It To A Folder

    for the duration of the current Client session. The Enter Device Password task is located under MarkVision Enter Device Password or in the All Tasks list. An administrator also has the option to add a device’s password to the Manage Global Password list. If a user has access to the Manage Global Passwords list task, they will in turn have access to every device that MarkVision manages that has a password included in the list.

  • Page 129: What Is Markvision Messenger

    <your server> is the IP address or hostname of the machine that is running the MarkVision Server. Note: If MarkVision Professional is not your default Web server, the MarkVision Messenger address is: http://<your server>:9180/messenger The "messenger" part of the URL is case-sensitive; it must be entered in all lowercase letters.

  • Page 130: How Do You Create Actions

    How do you create actions? The following steps are an example of how to create an Action in MarkVision Messenger. This sample Action sends an e-mail message to a fictional address, (paper@jam.com) whenever a printer monitored by the MarkVision Server enters a Paper Jam state. After logging in to MarkVision Messenger, click Create New.

  • Page 131: Where Is The Readme File

    You will now see a summary of your action. Click Yes to enable the Action. Results of this example If a printer monitored by MarkVision Professional enters a Paper Jam state, an e-mail will be sent to the fictional paper@jam.com. The subject will be "Paper Jam," and the body will be similar to: There is a paper jam at: 123.123.123.123, model: generic printer.

  • Page 132: How Do I Change The Markvision Web Server Port

    Where can I find additional Tivoli support for MarkVision? If you use Tivoli with MarkVision Professional, the new Tivoli Plus module is available for download at the following URL: www.lexmark.com .

  • Page 133: Are Sensitive Files Displayed When Viewing Encrypted Hard Disk Drives

    Are sensitive files displayed when viewing encrypted hard disk drives? If you use the Storage Devices task to securely view an encrypted hard disk drive, the only information that is available is file name, file type, file size, and the date that a file was saved on the hard disk.

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