Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for Lexmark Platinum Pro900
Summary of Contents for Lexmark Platinum Pro900
- Page 1 SmartSolutions User's Guide September 2009 www.lexmark.com...
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Page 2: Table Of Contents
Contents About SmartSolutions...............5 What is SmartSolutions?..............................5 Recommended system requirements..........................6 Understanding the Solution Center..........................8 Understanding the Solution Center............................8 Using the Solution Library................................8 Using your workspace..................................9 Getting started..................10 Launching the SmartSolutions Web site........................10 Create an account to use Solution Center........................10 Adding a printer...................................11 Creating and customizing SmartSolutions.........12 Customizing Cartridge Finder solutions........................12 Creating Cartridge Finder solutions............................ - Page 3 Updating your printer..............22 Using SmartSolutions on your printer.........23 Modifying printer screen saver settings........24 Setting solutions as printer screen saver........................24 Adjusting screen saver settings using the printer control panel...............24 FAQ......................26 How can I fix network printer problems with Wireless Setup Utility?..............26 How do I delete a solution?.............................26 How do I delete solutions from my printer that were added by another user?...........26 How do I re-add a printer that disappeared from my account?.................26...
- Page 4 Printer solutions not updated..............................37 Index....................49 Contents...
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Page 5: About Smartsolutions
SmartSolutions is a set of solutions that you can create, customize, and download from the SmartSolutions Web site (smartsolutions.lexmark.com) to your printer. It lets you create one-touch custom solutions to streamline repetitive copying, scanning, and printing tasks. SmartSolutions also lets you view RSS feeds, Google Calendar, and online photo albums from the printer control panel. -
Page 6: Recommended System Requirements
Adobe Flash Player 10 or later For the latest updates to the operating system recommendations, visit the Web site at smartsolutions.lexmark.com. Requirements for Print a File Your computer must have a Windows operating system. The printer driver must be installed with a network printer connection. - Page 7 The printer must be on the same subnet as the computer. Requirements for Scan to File The printer driver must be installed with a network printer connection. The printer must be on the same subnet as the computer. Requirement for launching a browser from the printer The printer driver must be installed with a network printer connection.
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Page 8: Understanding The Solution Center
Understanding the Solution Center Understanding the Solution Center Solution Library Select a solution to create and add to your printer. Workspace • View, edit, and delete the solutions that you have created. • Change the order in which the solutions appear on the printer control panel. •... -
Page 9: Using Your Workspace
Using your workspace Your workspace contains the different solutions that you have customized for each printer. From your workspace, you can do the following: • View, edit and delete solutions. To edit a solution, double-click the specific solution. To delete a solution, click and drag the specific solution to the trash bin icon. To change the layout of your workspace, click the different page views To navigate between pages of solutions, click the page numbers For more information on editing your solutions, see “Creating and customizing SmartSolutions”... -
Page 10: Getting Started
Using a Web browser Open a Web browser. Type smartsolutions.lexmark.com in the address bar and press Enter. To easily access SmartSolutions for later use, you may bookmark the Web site or create a shortcut on your desktop. Create an account to use Solution Center Creating a SmartSolutions account allows you to save custom solutions and send these customized solutions to your printer. -
Page 11: Adding A Printer
Adding a printer Launch the SmartSolutions Web site on your computer. Log on to the site. Note: If it is your first time to log in to the SmartSolutions Web site, then you will be prompted to create an account. Click the Solution Center tab. -
Page 12: Creating And Customizing Smartsolutions
Creating and customizing SmartSolutions Customizing Cartridge Finder solutions Creating Cartridge Finder solutions Using the Solution Center, you can view and search for information on retailers that carry your ink cartridges. From the Solution Library, double-click the Cartridge Finder icon. Type the name of your Cartridge Finder solution. Click Browse Icons to select an icon for your Cartridge Finder solution. -
Page 13: Printing Retailer Information
Printing retailer information Note: Make sure to enter your ZIP code and country when customizing the Cartridge Finder solution. Load paper. From the home screen of the printer control panel, touch SmartSolutions. Touch Cartridge Finder. The printer will display a list of retailers selling cartridges compatible with your printer, their distance from your location, and other retailer information. -
Page 14: Customizing Google Calendar Solutions
The Eco-Copy settings are automatically set to print in duplex, two pages per sheet. Duplex Pages per sheet If you want to use different settings, then select different duplex and pages per sheet settings from the list. Select the number of copies you want to print or select Prompt at touch screen if you want to be prompted from the printer control panel. -
Page 15: Printing Daily Agendas With Event Descriptions
Click OK. Click Save and Sync to send the solution settings to your printer. Note: Do not close the browser window while the update is taking place. The printer control panel will indicate that the solutions have been sent to the printer. Printing daily agendas with event descriptions From the Solution Library, double-click on the Google Calendar icon. -
Page 16: Customizing Photo Viewer Solutions
Customizing photo viewer solutions Creating photo viewer solutions Using the Solution Center, you can view the photos in your online photo album on the printer control panel. If you have Picasa or Photobucket albums, you can use the photo viewer solution specific to Picasa and Photobucket to create and customize a solution for your online photo album. -
Page 17: Printing And Editing Photos
From the home screen of the printer control panel, touch SmartSolutions. Touch the Photo Viewer icon to send links to photos using your pre-configured e-mail settings. Touch or to view the photo of your choice. Touch and then Email. If you want to return to the previous display, then touch Touch Printing and editing photos Note: Only photos in JPEG format are supported. -
Page 18: Printing Documents (Print A File - Windows Only)
Printing documents (Print a File - Windows only) You can configure a custom printing solution to automatically print documents saved on your computer or on any external storage device connected to your computer. This solution is available when you use Solution Center on a computer that has the Windows version of the printer software installed. -
Page 19: E-Mailing Rss Feed Links
E-mailing RSS feed links From the Solution Library, double-click the RSS Headlines icon. Click More Options. Type an e-mail address in the field provided. Click Search address book to browse your printer address book. Select a name from the list. Type an optional subject and message in the fields provided. -
Page 20: E-Mailing Scanned Items (Scan To Email)
E-mailing scanned items (Scan to Email) You can configure a custom scan solution to automatically send scanned items as an e-mail attachment directly from the printer. Note: Make sure your printer is configured to send e-mail. The printer will prompt you to configure e-mail settings at first use. -
Page 21: Saving Scanned Items (Scan To File)
Click OK. Click Save and Sync to send the solution settings to your printer. Note: Do not close the browser window while the update is taking place. The printer control panel will indicate that the solutions have been sent to the printer. Saving scanned items (Scan to File) You can configure a custom scan solution to automatically save scanned items on your computer using settings you frequently use. -
Page 22: Updating Your Printer
Updating your printer After creating your solutions, you need to update your printer to successfully send the changes to your printer. To make sure that your printer receives the update, make sure: • Your printer and computer are each connected to the Internet through an Ethernet or wireless connection. •... -
Page 23: Using Smartsolutions On Your Printer
Using SmartSolutions on your printer Before you begin, make sure: • Your printer and computer are each connected to the Internet through an Ethernet or wireless connection. • Your printer is powered on, and at the Home screen. • You have saved the solutions you have created on the Solution Center, and sent them to your printer. If using a copy or print solution, load paper. -
Page 24: Modifying Printer Screen Saver Settings
Modifying printer screen saver settings Setting solutions as printer screen saver You can use the Solution Center to choose which solutions you want to appear on your printer screen saver. Notes: • This option is only available for RSS Headlines, Photo Viewer, Picasa Photo Viewer, Photobucket Viewer and Google Calendar solutions. - Page 25 Set the timeout for the printer to initiate the screen saver From the home screen of the printer control panel, navigate to Screen Saver: > Device Setup > Screen Saver Touch Timeout. Select your preferred time interval before the screen saver is initiated. Selecting Off will disable screen savers on your printer.
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Page 26: Faq
How can I fix network printer problems with Wireless Setup Utility? Your network must be properly set up for Solution Center to access the printer network information. To set up your network, run the Wireless Setup Utility. Click or Start. Click All Programs or Programs, and then select the printer program folder from the list. -
Page 27: How Do I Replace An Existing Printer With A New One
How do I replace an existing printer with a new one? On the Printers area, right-click on the printer you want to replace. Click Replace printer. This opens the Solution Center Printer Setup dialog where you can add a new printer. For more information, see “Adding a printer”... -
Page 28: Tips And Troubleshooting
Tips and troubleshooting Tips Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the ink cartridges. • Remove each sheet as it is printed when printing photos or when working with specialty media. •... -
Page 29: Setup Troubleshooting
Setup troubleshooting Printer cannot connect to the network HECK THE THERNET CONNECTION < < < < • Make sure that one end of the Ethernet cable is securely connected to the printer Ethernet port, and the other end to a network hub or wall connection. •... -
Page 30: Printer Cannot Connect To The Internet
• Make sure the wireless access point is powered on. • Make sure the wireless network has connectivity and is working properly. • Make sure the IP address, gateway, and network mask are correct for your network. • The Wi-Fi indicator light is lit and is solid green if wireless network connection is established. If the Wi-Fi indicator light is not lit or is orange, try reconnecting to a wireless network. -
Page 31: Cannot Launch Smartsolutions
If DHCP is not enabled, enable it: Nagivate to DHCP: > Network Setup > TCP/IP > DHCP Touch On. HECK IF THE PRINTER REQUIRES A PROXY Depending on your network, you may or may not need to configure a proxy. For more information, see “What is a proxy?”... -
Page 32: Computer Cannot Detect Printer
• Make sure the IP address, gateway, and network mask are correct for your network. • The Wi-Fi indicator light is lit and is solid green if wireless network connection is established. If the Wi-Fi indicator light is not lit or is orange, try reconnecting to a wireless network. For more information, see the Network Getting Started Guide for instructions in setting up a wireless connection for the printer. -
Page 33: Cannot Add Printer
Cannot add printer Connection problems prevent communication between the printer and computer. Make sure all connections are working properly. HECK THE NTERNET CONNECTION Make sure the printer and computer are each connected to the Internet. You may need to configure proxy settings on the printer to enable it to connect to the Internet. For more information, see “What is a proxy?”... -
Page 34: Invalid Or No Confirmation Code Shown
HECK IF PRINTER SEARCH IS DISABLED Printer search should be enabled for the computer to detect your printer. Make sure the Search for my printer on my network check box is selected on the first screen of the Add Printer Wizard. -
Page 35: Cannot Send E-Mail
AKE SURE YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER In some countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block unknown faxes or faxes without sender information. ECREASE THE TRANSMISSION OF THE FAX MODEM The modem of the printer can transmit data at 33,600 bps. -
Page 36: Cannot Display Photos
HECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person. AKE SURE TO ENTER A VALID RECIPIENT E MAIL ADDRESS AKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e-mail to bounce back to your inbox. -
Page 37: Cannot Display Google Calendar
AKE SURE THE FEED CONTAINS ENTRIES Cannot display Google Calendar HECK THE NTERNET CONNECTION Viewing Google Calendar requires a working Internet connection. HECK THE PRINTER PROXY SERVER CONFIGURATION Depending on your network, you may or may not need to configure a proxy. For more information, see “What is a proxy?”... - Page 38 Using the Solution Center Printer Setup How do I check the printer connection? The printer may be connected in three ways: • • Ethernet • Wireless connection < < Note: If the printer is only connected to the computer through a USB cable, you will need to connect it to a wired or wireless network with Internet connection.
- Page 39 Reinstall the printer software using an Ethernet or wireless connection Uninstall the printer software. Reinsert the software installation CD. Follow the instructions on the installation dialog for setting up your printer on an Ethernet or wireless network. For more information, see the Network Getting Started Guide for instructions in setting up an Ethernet or wireless connection for the printer.
- Page 40 Wireless The Wi-Fi indicator light is lit and is solid green if wireless network connection is established. If the Wi-Fi indicator light is not lit or is orange, try reconnecting to a wireless network: • The printer and the computer are within the range of the wireless network. For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point (wireless router).
- Page 41 Finding the printer MAC address Select one of the two ways to find the printer MAC address: • A MAC address label is located inside the printer. The MAC address of the printer is a series of letters and numbers. Other devices sometimes use a type of MAC address called Universally Administered Address (UAA).
- Page 42 Printer not showing number entry screen • Make sure to select the correct printer from the printers found in your network. A printer can be identified by its MAC address and IP address. For more information, see “How do I know which printer to select?”...
- Page 43 No Internet Connection Detected • Check the printer network connection. Make sure it is active and is working properly. For more information, see “How do I check the printer connection?” on page 38. • Check the printer Internet connection. Make sure it is active and is working properly. For more information, see“Printer cannot connect to the Internet”...
- Page 44 There is no confirmation code shown After entering the 6-digit confirmation code on the printer control panel, the printer should provide a 4-digit confirmation code to be entered on your computer. If the printer does not show a 4-digit confirmation code, it may be because of the following: The printer is busy If the printer is in busy state for more than two minutes, then try following: Click Cancel on the computer screen.
- Page 45 Checking proxy settings on an Internet browser If the printer and computer are on the same network, and your Internet browser uses manual proxy configuration, then you may copy the proxy settings from the Internet browser and enter it on the printer. Open a Web browser.
- Page 46 How do I check the printer network setup? Check the printer network connection. Note: If the printer is only connected to the computer through a USB cable, you will need to connect it to a wired or wireless network with Internet connection. For more information, see “How do I check the printer connection?”...
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Page 47: Using The Address Book
Safari 3.2 or later Adobe Flash Player 10 or later For the latest updates to the operating system recommendations, visit the Web site at smartsolutions.lexmark.com. Software downloads Visit these Web sites to download compatible versions of the supported software applications or browsers: •... - Page 48 Notes: • You can enter up to 30 contacts for Scan to Email and Scan to Fax solutions. • You can enter only 1 contact for photo viewer and RSS Headlines solutions. Using the Solution Center Printer Setup...
- Page 49 Index copy fax setup configuring settings 13 additional information 27 adding a printer customizing settings 13 faxing disabling printer search 46 create an account tips, sending 28 error messages 42 SmartSolutions 10 faxing scanned items no confirmation code shown 44 creating solutions configuring settings 20 no number entry screen 42...
- Page 50 Photo Viewer printing scanned items searching for cartridge retailers cannot display photos 36 configuring settings 13 Cartridge Finder 12 photo viewer customizing settings 13 send as e-mail attachment creating 16 proxy photos 16 sending photos through entering settings 44 sending faxes, tips 28 e-mail 16 what is it 44 sending photos through e-mail...
- Page 51 cannot display RSS feeds 36 using printer solutions 23 cannot send a fax 34 incorrect or no data from Cartridge Finder 37 what is a proxy 44 printer network settings 26 Workspace 8 solutions do not show in the workspace 9 printer 34 solutions not updated 37 solutions, troubleshooting...