Lexmark MarkVision Professional User Manual page 96

Administrator actions:
• From the services control panel, verify that the MarkVision Server is running on the web
server. If it is not running, stop and restart service. If the service is running, ask the user to
recreate their folders (Folder Configuration task - Add).
All folders are missing (no login error messages)
Possible causes:
The file that stores your folders has been corrupted.
User actions:
Recreate the folders (Folder Configuration task - Add).
Out of available memory
If the MarkVision Professional web client performs poorly, crashes, or gives you a memory error, you
may need to change your system Java plug-in settings. The Java plug-in uses 16MB of RAM
regardless of how much physical or virtual memory is available. You can improve performance by
increasing the memory available to MarkVision.
User actions
To change the Java plug-in settings:
1 In Windows, access the Java plug-in settings from the Control Panel.
2 In the Java Runtime Parameters box, type:
-ms16m -mx64m
Note: The entry "-ms16m" reserves 16MB memory when the application starts. The entry
"-mx64m" reserves a maximum of 64MB available RAM. If your system has more
memory, you can specify a larger amount.
For additional Java troubleshooting, refer to the MarkVision README file.
Java plug-in(s) unstable
The Netscape JDK 1.1 patch to Netscape Navigator 4.04 or 4.05 pre-release causes these Netscape
versions to become unstable even without using the Java Plug-in. For a workaround, check the
README file, the Netscape developer Web site at http://devedge.netscape.com, or the Java Web
site at www.java.sun.com.
Miscellaneous problems
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