Problems With Markvision Messenger - Lexmark MarkVision Professional User Manual

No printer icon(s) appear
When you log in to MarkVision and see:
A message that indicates there was an error reading printers.
Possible causes
• The MarkVision Service is not running on the server.
• The file that stores your printers has been corrupted.
User actions
Contact your administrator.
Administrator actions
From the Services control panel, verify that the MarkVision Server is running on the Web server. If it
is not running, stop and restart service. If the service is running, ask the user to repopulate the folder
with printers. Select the printer, and then click Edit. Use filters or manually select printers.
Printers are missing from folders (no login error messages).
Possible causes
The file that stores your printers has been deleted from the Web server.
User actions
Repopulate your folder with printers. Select the printer, and then click Edit user filters or manually
select printers.

Problems with MarkVision Messenger

Cannot access MarkVision Messenger
Possible causes:
• The URL you entered is incorrect.
• The MarkVision Web Server service is not running correctly.
• The MarkVision Web Server is not your default Web server, and you have forgotten to add
port 9180 in your address.
User actions:
• Verify that you entered the URL correctly.
• Contact your administrator.
Problems with MarkVision Messenger
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