Possible Solutions; Problem: Program Controls Are Grayed Out; Solution; Information And Support Resources - JAI TM-770 User Manual

6.2.4

Possible Solutions:

• RS-232 connection is not correct or plugged in.
•
Wrong communication port is selected
•
First, find out which port has been selected by going to the Device Manager to determine the COM port.
•
Next, Open JAI Camera Control tool, select Preferences, and select the COM port. If working properly
the camera should now be connected.
6.2.5

Problem: Program Controls are Grayed Out

After opening the program, all boxes are grayed out.
6.2.6

Solution:

The connection to the camera is not correct. Check the cable and all other connections.
6.3

Information and Support Resources

For further information and support:
North American Technical Support
Phone : 408-383-0300
Email: camerasupport.americas@jai.com
European Technical Support
Phone: +45 4457 8950
Email: camerasupport@jai.com
Japan/Asia Technical Support
Phone: +81 45 440 0154
Email: camerasupport@jai.com
Mailing Address
JAI, Inc.
Sales Department
625 River Oaks Parkway
San Jose, CA 95134
ATTN: Video Applications
Web site: www.jai.com
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TM-77X Series
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