Troubleshooting And Warranty; Troubleshooting - Elnec BeeHive8S User Manual

Troubleshooting and warranty

Tro ubleshooting
We really want you to enjo
cases please follow the instructions below.
• It might be your mistake in not properly operating the programmer or its control
program
• Please read carefully all the enclosed documentation again. Probably you will find
the answer right away.
• Ask your in-house guru (every office has one!).
• Ask the person who already installed the programmer.
• If the problem persists, please call the local dealer, from whom you purchased the
programmer, or call ELNEC direct. Most problems can be solved by phone, e-mail
or fax. If you want to contact us by:
• Mail/fax - Copy the "DEVICE PROBLEM REPORT" form and fill it in following the
instructions at the end of the form. Write everything down that you consider being
relevant about the programmer, software and the target device. Send the
completed form by mail or fax to ELNEC (fax number in the control program,
menu Help / About) or to your local dealer. If you send the form by fax please
use black ink, a good pen and large letters!
• E-mail - Use "DEVICE PROBLEM REPORT" form on the CD or from our Internet
site and fill it in following the instructions at the end of the form. Use standard
ASCII editor. Write everything down that you consider being relevant about the
programmer, software and the target device. Send the completed form by e-mail
to your local dealer or to ELNEC ((nospam version) elnec at elnec dot com).
• Phone - Copy "DEVICE PROBLEM REPORT" form and fill it in following the
instructions at the end of the form. Write everything down that you consider being
relevant about the programmer, software and the target device. Send the
completed form by mail or fax to ELNEC (fax number in the control program,
menu Help / About) or to your local dealer. If you send the form by fax please
use black ink, a good pen and large letters easily to read. Then call your local
dealer or ELNEC's customer support center (phone number in the control
program, menu Help / About). Please keep your manual, the programmer and
the completed "DEVICE PROBLEM REPORT" form (just faxed) available, so that
you can respond quickly to our questions.
• If your programmer is diagnosed as defective, consult your local dealer or ELNEC
about the pertinent repair center in your country. Please carefully include the
following items in the package:
• defective product
• completed "DEVICE PROBLEM REPORT" form
• photocopy of a dated proof of purchase
y our product. Nevertheless, problems can occur. In such
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ELNEC s.r.o.