Technical Support; Interface Self-Test - Intermec EasyCoder 4630 User Manual

3
Troubleshooting
This chapter provides instructions for performing diagnostic tests on the
coax/twinax interface card and contains solutions to common interface
problems.

Technical Support

If you are unable to solve a problem by following the procedures in
this section, verify that:
• the printer is installed correctly
• the interface configuration settings are correct
• you performed the appropriate diagnostic tests
When you contact your Intermec representative, have the following
information available:
• printer and interface self-test labels
• model number and serial number of the printer
• description of the problem
• results of diagnostic tests
• type of host system or controller
You may also need to print in Buffer Hex Dump mode. You can do
this by setting the interface card rotary switch (located on the back
panel of the printer) to position 9 and placing the printer in Data Line
Print mode. The printer prints the data it receives from the host as
ASCII control characters and hexadecimal codes.

Interface Self-Test

To verify proper installation and configuration of the interface card,
perform an interface card self-test. The self-test prints the current
software version, memory condition (RAM and ROM), and basic
configuration settings.
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