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Enabling Remote Access
The Remote Access feature enables Technical Support to connect to your PRO-
®
LINK
Edge remotely to assist you in resolving support issues.
To contact Technical Support, call (800) 311-5452, or you can send an e-mail to
the following address: hdsupport@snapon.com
NOTE:
i
To use this feature, you must have Internet connectivity.
To enable Remote Access:
1
Touch the Remote Access slider located in the upper-right corner of the
display (see Figure 8.2).
The slider moves to the right and changes from grey to blue, indicating that
Remote Access is enabled. Your Technical Support representative can now
connect to your device to assist in resolving your support issue.
Installed Applications
The Installed Applications portion of the screen displays a list of applications in-
stalled on the device (see Figure 8.2). Touch the screen to scroll through the list.
A note indicating the registration status of each application is included in the list
(for example Unregistered, 10 trials remaining).
NOTE:
i
To register an application, navigate to the Applications Menu (see Chapter
7, earlier in this manual). Then, touch Installed Applications.
- Introduction to the Support Menu
®
PRO-LINK
Edge Hardware and Software User's Manual 165
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