HIKVISION DS-96128NI-F16 Series User Manual page 231

User Manual of Network Video Recorder
Possible Reasons:
a) The time setting of system is incorrect.
b) The search condition is incorrect.
c) The HDD is error or not detected.
Steps:
1. Verify the system time setting is correct.
Select "Menu > Configuration > General > General", and verify the "Device Time" is correct.
2. Verify the search condition is correct.
Select "Playback", and verify the channel and time are correct.
3. Verify the HDD status is normal.
Select "Menu > HDD > General" to view the HDD status, and verify the HDD is detected and can be
read and written normally.
4. Check if the fault is solved by the above steps.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
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