HIKVISION DS-96000NI-M8 Series User Manual
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HIKVISION DS-96000NI-M8 Series User Manual

HIKVISION DS-96000NI-M8 Series User Manual

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Network Video Recorder
User Manual

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Summary of Contents for HIKVISION DS-96000NI-M8 Series

  • Page 1 Network Video Recorder User Manual...
  • Page 2 WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,...
  • Page 3 Network Video Recorder User Manual INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN...
  • Page 4 Network Video Recorder User Manual Regulatory Information FCC Information Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. FCC compliance: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
  • Page 5 Network Video Recorder User Manual Industry Canada ICES-003 Compliance This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.
  • Page 6 Network Video Recorder User Manual Applicable Model This manual is applicable to the models listed in the following table. Series Model DS-9600NI-M8 DS-9608NI-M8 DS-9616NI-M8 DS-9632NI-M8 DS-9664NI-M8 DS-96000NI-M8 DS-96128NI-M8 DS-9600NI-M8R DS-9608NI-M8R DS-9616NI-M8R DS-9632NI-M8R DS-9664NI-M8R DS-96000NI-M8R DS-96128NI-M8R DS-9600NI-M16 DS-9616NI-M16 DS-9632NI-M16 DS-9664NI-M16 DS-9600NI-M16R DS-9616NI-M16R DS-9632NI-M16R DS-9664NI-M16R...
  • Page 7 Network Video Recorder User Manual Safety Instruction Proper configuration of all passwords and other security settings is the responsibility of the ● installer and/or end-user. In the use of the product, you must be in strict compliance with the electrical safety regulations ●...
  • Page 8 Network Video Recorder User Manual Preventive and Cautionary Tips Before connecting and operating your device, please be advised of the following tips: The device is designed for indoor use only. Install it in a well-ventilated, dust-free environment ● without liquids. Ensure recorder is properly secured to a rack or shelf.
  • Page 9 Network Video Recorder User Manual Content Convention In order to simplify description, please read the following conventions. Recorder or device mainly refers to video recorder. ● IP device mainly refers to network camera (IP camera), IP dome (speed dome), DVS (Digital ●...
  • Page 10 Network Video Recorder User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, could Caution result in equipment damage, data loss, performance degradation, or...

  • Page 11: Table Of Contents

    Network Video Recorder User Manual Contents Chapter 1 Basic Operation ......................1 1.1 Activate Your Device ......................1 1.1.1 Default User and IP Address ..................1 1.1.2 Activate via Local Menu ....................1 1.1.3 Activate via SADP ......................2 1.1.4 Activate via Client Software ..................3 1.1.5 Activate via Web Browser .....................
  • Page 12 Network Video Recorder User Manual Chapter 3 Camera Settings ......................24 3.1 Configure Image Parameters ....................24 3.2 Configure OSD ........................24 3.3 Configure Privacy Mask ......................25 3.4 Import/Export IP Camera Configuration Files ..............26 3.5 Upgrade IP Cameras ......................27 Chapter 4 Live View ........................
  • Page 13 Network Video Recorder User Manual 5.1.2 Enable H.265 Stream Access ..................41 5.1.3 ANR ..........................41 5.1.4 Manual Recording ....................... 42 5.1.5 Configure Recording Schedule ..................42 5.1.6 Configure Holiday Recording ..................43 5.2 Playback ..........................44 5.2.1 Instant Playback ......................44 5.2.2 Play Normal Video ......................
  • Page 14 Network Video Recorder User Manual 6.2.4 Line Crossing Detection ....................56 6.2.5 Intrusion Detection ..................... 57 6.2.6 Region Entrance Detection ..................59 6.2.7 Region Exiting Detection ..................... 60 6.2.8 Multi-Target-Type Detection ..................61 6.2.9 Loitering Detection ..................... 61 6.2.10 People Gathering Detection ..................62 6.2.11 Fast Moving Detection ....................
  • Page 15 Network Video Recorder User Manual 7.2 People Counting ........................77 7.3 Heat Map ..........................77 Chapter 8 File Management ...................... 79 8.1 Search Files .......................... 79 8.2 Export Files ........................... 79 8.3 Smart Search ........................80 8.3.1 Face Picture Search ..................... 80 8.3.2 Search by Human Body Event ..................
  • Page 16 Network Video Recorder User Manual 11.7 Configure ONVIF ......................103 Chapter 12 User Management and Security ................104 12.1 Manage User Accounts ....................104 12.1.1 Add a User ....................... 104 12.1.2 Edit the Admin User ....................105 12.1.3 Edit an Operator/Guest User .................. 106 12.2 Manage User Permissions ....................
  • Page 17 Network Video Recorder User Manual 13.3.3 Export Network Packet ................... 119 13.3.4 Network Resource Statistics ..................120 13.4 Storage Device Maintenance ................... 120 13.4.1 Bad Sector Detection ....................120 13.4.2 S.M.A.R.T. Detection ....................121 13.4.3 HDD Health Detection ..................... 122 13.4.4 Configure Disk Clone ....................
  • Page 18 Network Video Recorder User Manual 14.3 Device Command ......................135 14.4 Frequently Asked Questions .................... 136 14.4.1 Why is there a part of channels displaying “No Resource” or turning black screen in multi-screen live view? ...................... 136 14.4.2 Why is the video recorder notifying the stream type is not supported? ....136 14.4.3 Why is the video recorder notifying risky password after a network camera is added? ............................

  • Page 19: Chapter 1 Basic Operation

    Network Video Recorder User Manual Chapter 1 Basic Operation 1.1 Activate Your Device 1.1.1 Default User and IP Address Default administrator account: admin. ● Default IPv4 address: 192.168.1.64. ● 1.1.2 Activate via Local Menu For the first-time access, you need to activate the device by setting an admin password. No operation is allowed before activation.

  • Page 20: Activate Via Sadp

    Network Video Recorder User Manual And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product. 2. Enter the password to activate the IP cameras. 3. Optional: Check Export GUID, Security Question Configuration, or Reserved E-mail Settings. 4.

  • Page 21: Activate Via Client Software

    Network Video Recorder User Manual Figure 1-2 Activate via SADP 4. Create and input the new password in the password field, and confirm the password. Note We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product.
  • Page 22 Network Video Recorder User Manual Figure 1-3 Control Panel 2. Click Device Management to enter the Device Management interface, as shown below. Figure 1-4 Device Management Interface 3. Check the recorder status from the device list, and select an inactive recorder. 4.
  • Page 23 Network Video Recorder User Manual Note We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.

  • Page 24: Activate Via Web Browser

    Network Video Recorder User Manual 1.1.5 Activate via Web Browser You can get access to the recorder via web browser. You may use one of the following listed web browsers: Internet Explorer 6.0 and above, Apple Safari, Mozilla Firefox, and Google Chrome. The supported resolutions include 1024*768 and above.

  • Page 25: Configure Hdd

    Network Video Recorder User Manual Figure 1-8 TCP/IP Settings 2. Select Working Mode as Net-Fault Tolerance or Multi-Address Mode. Net-Fault Tolerance The two NIC cards use the same IP address, and you can select the main NIC to LAN1 or LAN2. In this way, in case of one NIC card failure, the device will automatically enable another standby NIC card so as to ensure the normal running of the system.

  • Page 26: Add Network Camera

    Network Video Recorder User Manual 1.4 Add Network Camera Before you can get live video or record the video files, you must add the network cameras to the connection list of the device. Before You Start Ensure the network connection is valid and correct and the IP camera to add has been activated. Steps 1.

  • Page 27: Add Network Camera Manually

    Network Video Recorder User Manual Figure 1-10 Add Automatically Searched Online Network Camera Note If the network camera to add has not been activated, you can activate it in the network camera list of camera management interface. 1.4.2 Add Network Camera Manually Before you view live video or record video files, you must add network cameras to the device.

  • Page 28: Add Network Camera Via Customized Protocol

    For details, refer to . Note The enhanced SDK service is only available when you use HIKVISION protocol. 7. Click Add. 8. Optional: Check Continue to Add to add other network cameras.

  • Page 29: Connect To Platform

    Network Video Recorder User Manual Figure 1-12 Protocol Management 2. Set protocol parameters. Type The network camera adopting custom protocol must support getting stream through standard RTSP. Path Contact the manufacturer of network camera for the URL (Uniform Resource Locator) of getting main stream and sub-stream.

  • Page 30: Configure Isup

    5. Bind your device with a Hik-Connect account. 1) Use a smart phone to scan the QR code, and download Hik-Connect app. You can also download it from https://appstore.hikvision.com , or the QR code below. Refer to Hik- Connect Mobile Client User Manual for details.
  • Page 31 Network Video Recorder User Manual network cameras, mobile NVRs, mobile devices, decoding devices, etc. With this protocol, the third-party platform can realize functions like live view, playback, two-way audio, PTZ control, etc. Steps 1. Go to System → Network → Advanced → Platform Access . Figure 1-14 ISUP Settings 2.
  • Page 32 Network Video Recorder User Manual What to do next You can see the registration status (online or offline) after the device is restarted.

  • Page 33: Chapter 2 Iot

    Maximum number of IoT channel is the half of maximum network camera number of your video recorder. 2.1.1 Add an Access Control Device Add Hikvision alarm host and video intercom devices to receive their alarms. You can configure linkage actions like triggering recording and full screen monitoring, when an alarm occurs. Before You Start Install access control devices.
  • Page 34 Network Video Recorder User Manual Figure 2-1 Access Control 3. Enter access control device information. Device IP, Port, User Name, and Password must be the same with access control device. 4. Optional: For device with multiple access control channels or video channels, check the access control channel and video channel as your desire.

  • Page 35: Add An Alarm Device

    Network Video Recorder User Manual Note For access control devices without the video channel. You need to select trigger channel in linkage action configuration first. For details, refer to Configure Linkage Actions . Click to edit added access control device information. ●...

  • Page 36: Configure The Linkage Action And Arming Schedule

    Network Video Recorder User Manual Note For access control devices without the video channel. You need to select trigger channel in linkage action configuration first. For details, refer to Configure Linkage Actions . Click to edit added alarm device information. ●...

  • Page 37: Search The Iot Record

    Network Video Recorder User Manual Steps 1. Click of an added IoT device. 2. Check OSD Display on Event Configuration interface. 3. Select Trigger Channel. 4. Click OSD Display Configuration. Figure 2-5 OSD Configuration 5. Select items, including Device Name, Card No., Event Name, Name, and ID No., to display on live view image.
  • Page 38 Network Video Recorder User Manual Figure 2-6 Search Event Record (Access Control) Figure 2-7 Search Event Record (Alarm Device) 2. Specify search conditions. Note Name/Card No.: When card swiping event occurs, the access control device will upload card name and card No. to video record. You can search event by card name or card No. 3.

  • Page 39: Iot Video/Picture

    Network Video Recorder User Manual Figure 2-9 Search Result (Alarm Device) 2.5 IoT Video/Picture Configure the event recording or capturing schedule for the selected trigger channel, the channel will automatically record videos or capture pictures when IoT alarm occurs. 2.5.1 Configure the Event Recording/Capturing The video recorder can record videos or capture pictures when an IoT alarm occurs.

  • Page 40: Search The Iot Video/Picture

    Network Video Recorder User Manual 4) Drag the mouse on the time bar to set the event detection recording schedule. Refer to Configure Recording Schedule for details. 5) Click OK. Figure 2-11 Event Recording Result When an alarm occurs, the selected trigger channel will start event recording. 2.5.2 Search the IoT Video/Picture Search IoT event triggered videos or pictures.
  • Page 41 Network Video Recorder User Manual Select it as the selected trigger channels in IoT linkage action configuration. Event Type Select the desired IoT event. File Type You can search the IoT video or picture. 3. Click Search.

  • Page 42: Chapter 3 Camera Settings

    Network Video Recorder User Manual Chapter 3 Camera Settings 3.1 Configure Image Parameters You can customize image parameters, including day/night switch, backlight, contrast, and saturation in Camera → Display . Image Settings Customize the image parameters including brightness, contrast, and saturation. Exposure Set the camera exposure time (1/10000 to 1 sec).

  • Page 43: Configure Privacy Mask

    Network Video Recorder User Manual Figure 3-1 OSD Settings 6. Drag the text frame on the preview window to adjust the OSD position. 7. Click Apply. 3.3 Configure Privacy Mask The privacy mask protects personal privacy by concealing parts of the image from kive view or recording with a masked area.

  • Page 44: Import/Export Ip Camera Configuration Files

    Network Video Recorder User Manual Figure 3-2 Privacy Mask Settings Note Up to 4 privacy masks zones can be configured and the size of each area can be adjusted. ● You can clear the configured privacy mask zones on the window by clicking the corresponding ●...

  • Page 45: Upgrade Ip Cameras

    Network Video Recorder User Manual 2. Click IP Camera Import/Export, and the detected external device contents appear. 3. Export or import the IP camera configuration files. - Click Export to export the configuration files to the selected local backup device. - To import a configuration file, select the file from the selected backup device and click Import.

  • Page 46: Chapter 4 Live View

    Network Video Recorder User Manual Chapter 4 Live View Live view displays the video image getting from each camera in real time. 4.1 Start Live View Click on the main menu bar to enter the Live View. Select a window and double click a camera from the list to play the video from the camera in the ●...

  • Page 47: Configure Live View Layout

    Network Video Recorder User Manual Volume Adjust the Live View volume, playback and two-way audio for the selected output interface. Event Output Select the output to show event video. Full Screen Monitoring Dwell Time Set the time in seconds to show alarm event screen. 3.

  • Page 48: Configure Channel-Zero Encoding

    Network Video Recorder User Manual 8. Optional: Select a live view layout from the list and click to edit the name, or click delete the name. Configure Live View Mode Steps 1. Go to System → Live View → View . 2.

  • Page 49: Switch Main/Auxiliary Port

    Network Video Recorder User Manual Note The higher frame rate and bitrate require the higher bandwidth. 4. Click Apply. You can view all the channels on one screen via CMS or web browser. 4.1.4 Switch Main/Auxiliary Port Only the image displaying at the main port can enter main menu and achieve device operation. You can click in Live View mode to switch the main/auxiliary port.

  • Page 50: Positioning

    Network Video Recorder User Manual Before You Start The fisheye expansion view feature is supported only by certain models. ● The connected camera must support the fisheye view. ● Steps 1. Start live view, click to enter the fisheye expansion mode. 2.

  • Page 51: Ptz Control

    Network Video Recorder User Manual 4.5 PTZ Control 4.5.1 Configure PTZ Parameters Follow these procedures to set the PTZ parameters. The PTZ parameters configuration must be done before you can control the PTZ camera. Steps 1. Click on the quick settings toolbar of the PTZ camera. 2.

  • Page 52: Call A Preset

    Network Video Recorder User Manual Figure 4-6 Set Preset 5. Select the preset No. (1 to 255) from the drop-down list. 6. Enter the preset name. 7. Click Apply to save the preset. 8. Optional: Click Cancel to cancel the location information of the preset. 9.
  • Page 53 Network Video Recorder User Manual Figure 4-10 Patrol Configuration 3. Select the patrol No. 4. Click Set. Figure 4-11 Patrol Settings 5. Click to add a key point to the patrol. Figure 4-12 Key Point Configuration 1) Configure key point parameters. Preset...

  • Page 54: Call A Patrol

    Network Video Recorder User Manual Determines the order the PTZ will follow while cycling through the patrol. Speed Defines the speed the PTZ will move from one key point to the next. Duration Refers to the duration to stay at the corresponding key point. 2) Click Apply to save the key points to the patrol.

  • Page 55: Call A Pattern

    Network Video Recorder User Manual 2. Click Pattern to configure a pattern. Figure 4-14 Pattern Configuration 3. Select the pattern No. 4. Set the pattern. 1) Click Record to start recording. 2) Click corresponding buttons on the control panel to move the PTZ camera. 3) Click Stop to stop recording.

  • Page 56: One-Touch Park

    (park time). Before You Start Before operating this function, make sure the connected camera supports linear scan and is in HIKVISION protocol. Steps 1. Click on the quick settings toolbar of the PTZ camera's live view.

  • Page 57: Chapter 5 Recording And Playback

    Network Video Recorder User Manual Chapter 5 Recording and Playback 5.1 Recording 5.1.1 Configure Recording Parameters Go to Camera → Video Parameters . Main Stream Main stream refers to the primary stream that affects data recorded to the hard disk drive and will directly determine your recording quality and image size.
  • Page 58 Network Video Recorder User Manual Sub-Stream Sub-stream is a second codec that runs alongside the main stream. It allows you to reduce the outgoing internet bandwidth without sacrificing your direct recording quality. Sub-stream is often exclusively used by apps to view live video. Users with limited internet speeds may benefit most from this setting.

  • Page 59: Enable H.265 Stream Access

    Network Video Recorder User Manual The time you set to record before the scheduled time or event. For example, when an alarm triggers the recording at 10:00, and if you set the pre-record time as 5 seconds, the camera records at 9:59:55. Post-record The time you set to record after the event or the scheduled time.

  • Page 60: Manual Recording

    Network Video Recorder User Manual 5.1.4 Manual Recording You can click to manually start/stop recording videos at live view. 5.1.5 Configure Recording Schedule The camera would automatically start/stop recording according to the configured recording schedule. Before You Start Ensure you have installed the HDDs to the device or added the network disks before storing the ●...

  • Page 61: Configure Holiday Recording

    Network Video Recorder User Manual Figure 5-2 Record Schedule Note You can repeat the above steps to set schedule recording or capture for each day in the week. ● Continuous recording is applied to each day by default. ● 6. Optional: Copy the recording schedule to other camera(s). 1) Click Copy to.

  • Page 62: Playback

    Network Video Recorder User Manual Figure 5-3 Edit Holiday Settings 5. Set Holiday Name, Mode, Start Date, and End Date. 6. Click OK. 7. Set the schedule for holiday recording. Refer to Configure Recording Schedule for details. 5.2 Playback 5.2.1 Instant Playback Instant playback enables the device to play the recorded video files recorded in the last five minutes.

  • Page 63: Play Normal Video

    Network Video Recorder User Manual Figure 5-4 Playback 5.2.2 Play Normal Video Go to Playback, select date and camera(s), and use the toolbar at the bottom to perform playback operations. Refer to Playback Operations . You can click camera(s) to execute simultaneous playback of multiple camera(s).

  • Page 64: Play Smart Searched Video

    Network Video Recorder User Manual 5.2.3 Play Smart Searched Video In smart playback mode, the device can analyze videos that containing motion, line, or intrusion detection information, and mark them in red. Go to Playback, click Smart, and then click motion detection ( ), line crossing detection ( ), or intrusion detection (...

  • Page 65: Play Tag Files

    Network Video Recorder User Manual 5. Click Search. Figure 5-8 Custom Searched Video Files 6. Select a file and start playing the video on search results interface. 5.2.5 Play Tag Files Video tag allows you to record information, such as people and locations of a certain time point, during playback.

  • Page 66: Play By Sub-Periods

    Network Video Recorder User Manual Figure 5-9 Tag Search 4. Click Search. Figure 5-10 Searched Tag Files 5. Select a tag file, and play the video on the search results interface. 5.2.6 Play by Sub-periods The video files can be played in multiple sub-periods simultaneously on the screen. Steps 1.

  • Page 67: Play External Files

    Network Video Recorder User Manual 5.2.7 Play External Files You can play files from external storage devices. Before You Start Connect the storage device with the video files to your device. Steps 1. Go to Playback. 2. Click at the lower-left corner. 3.

  • Page 68: Chapter 6 Event

    Network Video Recorder User Manual Chapter 6 Event 6.1 Normal Event Alarm 6.1.1 Configure Motion Detection Alarms Motion detection enables the device to detect the moving objects in the monitored area and trigger alarms. Steps 1. Go to System → Event → Normal Event → Motion Detection . 2.

  • Page 69: Configure Sensor Alarms

    Network Video Recorder User Manual 3. Check Enable. 4. Set the video tampering area. Drag on the preview screen to draw the customized video tampering area. 5. Set Sensitivity (0-2). 3 levels are available. The sensitivity calibrates how readily movement triggers the alarm.

  • Page 70: Configure Combined Alarm

    Network Video Recorder User Manual Figure 6-1 Event Hint Settings 3. Select an exception type. Figure 6-2 Exceptions Handling 4. Set the linkage actions. Refer to Configure Linkage Actions . 6.1.6 Configure Combined Alarm Combined alarm combines events with alarm input. The combined alarm will be triggered when it receives alarms from both alarm input and events.

  • Page 71: Vca Event Alarm

    Network Video Recorder User Manual Note The combined alarm arming schedule and linkage action are the same as the selected event(s). Figure 6-3 Combined Alarm 6.2 VCA Event Alarm The device supports receiving VCA detections sent by connected IP cameras. Enable and configure VCA detection on the IP camera settings interface first.

  • Page 72: Face Capture

    Network Video Recorder User Manual Steps 1. Go to System → Event → Smart Event . 2. Select the optical channel of thermography camera. 3. Click Face Capture. 4. Optional: Check Save VCA Picture to save the captured pictures of face detection. 5.

  • Page 73: Configure Vehicle Detection

    Network Video Recorder User Manual Figure 6-5 Face Capture 3. Select a camera to configure. 4. Check Enable Face Capture. 5. Optional: Check Save VCA Picture to save the captured pictures of face detection. 6. Set the detection sensitivity. Note Sensitivity range: [1-5].

  • Page 74: Line Crossing Detection

    Network Video Recorder User Manual Blocklist and Allowlist You can export the file first to see its format, and edit it and import it to the device. 7. Click Apply. Note Refer to Network Camera User Manual for detailed instructions for the vehicle detection. 8.

  • Page 75: Intrusion Detection

    Network Video Recorder User Manual Only the object crossing the configured line from the A side to the B side can be detected. B->A Only the object crossing the configured line from the B side to the A side can be detected. 3) Set the detection sensitivity.
  • Page 76 Network Video Recorder User Manual Figure 6-7 Intrusion Detection 4. Check Enable Intrusion Detection. 5. Optional: Check Save VCA Picture to save the captured intrusion detection pictures. 6. Set the detection rules and detection areas. 1) Select a virtual panel. Up to 4 virtual panels are selectable. 2) Set Time Threshold, and Sensitivity.

  • Page 77: Region Entrance Detection

    Network Video Recorder User Manual 6.2.6 Region Entrance Detection Region entrance detection detects objects that enter a predefined virtual region. Steps 1. Go to Smart Analysis → Smart Event Settings → Perimeter Protection . 2. Select a camera. 3. Click Region Entrance Detection. Figure 6-8 Region Entrance Detection 4.

  • Page 78: Region Exiting Detection

    Network Video Recorder User Manual 6.2.7 Region Exiting Detection Region exiting detection detects objects that exit from a predefined virtual region. Steps 1. Go to Smart Analysis → Smart Event Settings → Perimeter Protection . 2. Select a camera. 3. Click Region Exiting. Figure 6-9 Region Exiting Detection 4.

  • Page 79: Multi-Target-Type Detection

    Network Video Recorder User Manual 6.2.8 Multi-Target-Type Detection Multi-target-type detection enables the device to detect the faces, human bodies and vehicles simultaneously in a scene. Steps 1. Go to Smart Analysis → Smart Event Settings → Video Structuralization . 2. Select a camera. 3.

  • Page 80: People Gathering Detection

    Network Video Recorder User Manual 4. Check Enable Loitering Detection. 5. Optional: Check Save VCA Picture to save the captured loitering detection pictures. 6. Set loitering detection parameters. 1) Select Arming Area. Note Up to 4 areas are selectable. 2) Set Time Threshold. Time Threshold The time of the target staying in the region.

  • Page 81: Fast Moving Detection

    Network Video Recorder User Manual Figure 6-11 People Gathering Detection 4. Check Enable People Gathering Detection. 5. Optional: Check Save VCA Picture to save the captured people gathering detection pictures. 6. Set people gathering detection parameters. 1) Select Arming Area. Note Up to 4 areas are selectable.

  • Page 82: Parking Detection

    Network Video Recorder User Manual 3. Click Fast Moving. Figure 6-12 Fast Moving Detection 4. Check Enable Fast Moving. 5. Optional: Check Save VCA Picture to save the captured fast moving detection pictures. 6. Set fast moving detection parameters. 1) Select Arming Region. Up to 4 regions are selectable. 2) Click Draw Area to draw a quadrilateral in the preview window by specifying four vertices of the area.

  • Page 83: Unattended Baggage Detection

    Network Video Recorder User Manual Figure 6-13 Parking Detection 4. Check Enable Parking Detection. 5. Optional: Check Save VCA Picture to save the captured parking detection pictures. 6. Set parking detection parameters. 1) Select Arming Area. Note Up to 4 areas are selectable. 2) Set Time Threshold.
  • Page 84 Network Video Recorder User Manual Steps 1. Go to Smart Analysis → Smart Event Settings → Other Events . 2. Select a camera. 3. Click Unattended Baggage. Figure 6-14 Unattended Baggage Detection 4. Check Enable Unattended Baggage Detection. 5. Optional: Check Save VCA Picture to save the captured unattended baggage detection pictures. 6.

  • Page 85: Object Removal Detection

    Network Video Recorder User Manual 6.2.14 Object Removal Detection The object removal detection function detects the objects removed from a predefined region, such as the exhibits on display, and a series of actions can be taken when the alarm is triggered. Steps 1.

  • Page 86: Audio Exception Detection

    Network Video Recorder User Manual 8. Set the linkage actions. Refer to Configure Linkage Actions . 9. Click Apply. 6.2.15 Audio Exception Detection Audio exception detection detects abnormal sounds in the scene, such as a sudden increase/ decrease in sound intensity. Steps 1.

  • Page 87: Defocus Detection

    Network Video Recorder User Manual Detects a steep sound drop in the scene. Detection sensitivity [1-100]. 6. Set the arming schedule. Refer to Configure Arming Schedule . 7. Set the linkage actions. Refer to Configure Linkage Actions . 8. Click Apply. 6.2.16 Defocus Detection Image blur caused by lens defocus can be detected.

  • Page 88: Sudden Scene Change Detection

    Network Video Recorder User Manual 6.2.17 Sudden Scene Change Detection Scene change detection detects the change of the video security environment affected by external factors, such as the intentional rotation of the camera. Steps 1. Go to Smart Analysis → Smart Event Settings → Other Events . 2.

  • Page 89: Thermal Camera Detection

    Network Video Recorder User Manual Steps 1. Go to Smart Analysis → Smart Event Settings → Other Events . 2. Select a camera. 3. Click PIR Alarm. Figure 6-19 PIR Alarm 4. Check PIR Alarm. 5. Optional: Check Save VCA Picture to save the captured of PIR alarm pictures. 6.

  • Page 90: Queue Management

    Network Video Recorder User Manual 6.2.20 Queue Management After connecting with queue management camera, you can set the arming schedule and linkage action of queue management. Before You Start Ensure the recorder have connected with queue management camera. Steps 1. Go to Smart Analysis → Smart Event Settings → Other Events . 2.

  • Page 91: Configure Arming Schedule

    Network Video Recorder User Manual 6.3 Configure Arming Schedule Steps 1. Click Arming Schedule. 2. Click Edit. 3. Select a day of the week and set the time period. Up to eight time periods can be set each day. Note Time periods cannot repeat or overlapped.

  • Page 92: Configure Auto-Switch Full Screen Monitoring

    Network Video Recorder User Manual 6.4.1 Configure Auto-Switch Full Screen Monitoring When an alarm is triggered, the local monitor displays in full screen the video image from the alarming channel configured for full screen monitoring. And when the alarm is triggered simultaneously in several channels, you must configure the auto-switch dwell time.

  • Page 93: Configure Email Linkage

    Network Video Recorder User Manual 3. Go to Linkage Action interface of the alarm detection (e.g., motion detection, video tampering, face detection, etc.). 4. Select Notify Surveillance Center. 6.4.4 Configure Email Linkage The system can send an email with alarm information to a user or users when an alarm is detected. Steps 1.
  • Page 94 Network Video Recorder User Manual Note You can set only one PTZ type for the linkage action each time.

  • Page 95: Chapter 7 Smart Analysis

    Network Video Recorder User Manual Chapter 7 Smart Analysis 7.1 Smart Event Settings Smart events like vehicle detection, perimeter protection (line crossing detection, intrusion detection, etc) can be configured, refer to VCA Event Alarm for configuration details. 7.2 People Counting People counting calculates the number of people entering or leaving a certain configured area and creates daily/weekly/monthly/annual reports for analysis.
  • Page 96 Network Video Recorder User Manual Figure 7-2 Heat Map 5. Click Counting. Note As shown in the figure above, red color block (255, 0, 0) indicates the most trafficked area, and blue color block (0, 0, 255) indicates the less-popular area. The results will be displayed in graphics marked in different colors.

  • Page 97: Chapter 8 File Management

    Network Video Recorder User Manual Chapter 8 File Management 8.1 Search Files Specify detailed conditions to search videos and pictures. Steps 1. Go to File Management → Video , or File Management → Picture . 2. Select a search method. For example, Search by Appearance, or Search by Event. 3.

  • Page 98: Smart Search

    Network Video Recorder User Manual 8.3 Smart Search 8.3.1 Face Picture Search Search by Face Picture Comparison Event Search face picture by face picture comparison results. Steps 1. Go to Smart Analysis → Smart Search → Face Search → Search by Event . 2.

  • Page 99: Search By Human Body Event

    Network Video Recorder User Manual Note You can click to view export progress. ● You can click to return to search interface. ● 8.3.2 Search by Human Body Event Search pictures by human body detection alarms. Steps 1. Go to Smart Analysis → Smart Search → Human → Search by Event . 2.
  • Page 100 Network Video Recorder User Manual 5. Click Channel to select a channel as your desire. It will display search results for the selected channel. 6. Export search results. 1) Select result file(s) from the search result interface, or check Select All to select all files. 2) Click Export to export the selected file(s) to a backup device.

  • Page 101: Chapter 9 Storage

    Network Video Recorder User Manual Chapter 9 Storage 9.1 Storage Device Management 9.1.1 Manage Local HDD Configure HDD Group Multiple HDDs can be managed in groups. Video from specified channels can be recorded onto a particular HDD group through HDD settings. Steps 1.
  • Page 102 Network Video Recorder User Manual Figure 9-2 Local HDD Settings 7. Select a group number for the HDD. 8. Click OK. Note Regroup the cameras for HDD if the HDD group number is changed. 9. Go to Storage → Storage Mode . 10.

  • Page 103: Add A Network Disk

    Network Video Recorder User Manual HDD supports both read and write. Read-only Files in read-only HDD will not be overwritten. Redundant Save the videos and pictures not only in the R/W HDD but also in the redundant HDD. It effectively enhances the data safety and reliability. Ensure at least another HDD which is in Read/Write status exists.

  • Page 104: Manage Esata

    Network Video Recorder User Manual Figure 9-3 Add NetHDD 3. Select NetHDD type. 4. Enter NetHDD IP address and click Search to search the available NetHDD. 5. Select the desired NetHDD. 6. Click OK. 7. The added NetHDD will be displayed in the HDD list. Select the newly added NetHDD and click Init.
  • Page 105 Network Video Recorder User Manual Export Use the eSATA for backup. Record/Capture Use the eSATA for record/capture. Refer to the following steps for operating instructions. Figure 9-4 eSATA Mode What to do next If eSATA usage is set as Record/Capture, enter the storage device interface to edit its property or initialize it.

  • Page 106: Disk Array

    Network Video Recorder User Manual Figure 9-5 Configure eSATA for Auto Backup 9.2 Disk Array A disk array is a data storage virtualization technology that combines multiple physical disk drives into a single logical unit. Also known as a "RAID", an array stores data over multiple HDDs to provide enough redundancy so that data can be recovered if one disk fails.
  • Page 107 Network Video Recorder User Manual Before You Start Install at least 3 HDDs. If more than 10 HDDs are installed, 2 arrays will be created. To maintain reliability and stability running of the HDDs, it is recommended to use of enterprise-level HDDs of the same model and capacity.

  • Page 108: Rebuild An Array

    Network Video Recorder User Manual 7. Select RAID Level as required. 8. Select the physical disks to constitute the array. Table 9-1 The Required Number of HDDs RAID Level The Required Number of HDDs RAID 0 At least 2 HDDs. RAID 1 At least 2 HDDs.
  • Page 109 Network Video Recorder User Manual Figure 9-8 Physical Disk 2. Click of an available HDD to set it as the hot spare disk. Automatically Rebuild an Array The video recorder can automatically rebuild degraded arrays with the hot spare disks. Before You Start Create hot spare disks.
  • Page 110 Network Video Recorder User Manual Figure 9-10 Rebuild Array 3. Select the available physical disk. 4. Click OK. 5. Click OK on the pop up message box "Do not unplug the physical disk when it is under rebuilding."...

  • Page 111: Chapter 10 Hot Spare Recorder Backup

    Network Video Recorder User Manual Chapter 10 Hot Spare Recorder Backup Video recorders can form an N+1 hot spare system. The system consists of several working video recorders and a hot spare video recorder; when the working video recorder fails, the hot spare video recorder switches into operation, thus increasing the reliability of the system.

  • Page 112: Set Working Recorder

    Network Video Recorder User Manual 10.2 Set Working Recorder Steps 1. Go to System → Hot Spare . 2. Select Work Mode as Normal Mode. 3. Check Enable. 4. Enter IP address, user name, and admin password of the hot spare recorder. Figure 10-3 Hot Spare 5.
  • Page 113 Network Video Recorder User Manual Figure 10-4 Add Working Recorder...

  • Page 114: Chapter 11 Network Settings

    Network Video Recorder User Manual Chapter 11 Network Settings 11.1 Configure DDNS You can set Dynamic DNS service for network access. Different DDNS modes are available: DynDNS, PeanutHull, and NO-IP. Before You Start You must register the DynDNS, PeanutHull, or NO-IP services with your ISP before configuring DDNS settings.

  • Page 115: Configure Snmp

    Network Video Recorder User Manual 11.3 Configure SNMP You can configure SNMP (SNMP v2 and SNMP v3) settings to get device status and parameter information via web browser. SNMP v3 adds cryptographic security to SNMP v2, and provides security with authentication and privacy. Before You Start Download the SNMP software to receive device information via the SNMP port.

  • Page 116: Configure Email

    Network Video Recorder User Manual Figure 11-2 SNMP Settings 2. Enable SNMP v2 or SNMP v3 as your desire. 3. Set related parameters. 4. Set SNMP Port. 5. Click Save. 11.4 Configure Email The system can be configured to send an e-mail notification to all designated users when a specified event occurs such as when an alarm or motion event is detected, or the administrator password is changed, etc.
  • Page 117 Network Video Recorder User Manual Before You Start The device must be connected to a local area network (LAN) that contains an SMTP mail server. The network must also be connected to either an intranet or the Internet depending on the location of the e-mail accounts to which you want to send notifications.

  • Page 118: Configure Port Mapping (Nat)

    Network Video Recorder User Manual Receiver The receiver's name. Receiver's Address The e-mail address of the user to be notified. Enable Attached Picture Check to send e-mail with attached alarm images. The interval is the time between sending two subsequent alarm images. 3.

  • Page 119: Configure Port

    Network Video Recorder User Manual - Auto: If you select Auto, the port mapping items are read-only, and the external ports are set by the router automatically. - Manual: If you select Manual, you can edit the external port on your demand by clicking to activate External Port Settings.
  • Page 120 Network Video Recorder User Manual Figure 11-6 Port Settings 2. Configure port settings as needed. Alarm Host IP/Port With a remote alarm host configured, the device will send the alarm event or exception message to the host when an alarm is triggered. The remote alarm host must have the client management system (CMS) software installed.

  • Page 121: Configure Onvif

    Network Video Recorder User Manual RTSP Port RTSP (Real Time Streaming Protocol) is a network control protocol designed to control streaming media servers. The port is 554 by default. Enhanced SDK Service Port The enhanced SDK service adopts TLS protocol over the SDK service that provides safer data transmission.

  • Page 122: Chapter 12 User Management And Security

    Network Video Recorder User Manual Chapter 12 User Management and Security 12.1 Manage User Accounts The Administrator user name is admin and the password is set when you start the device for the first time. The Administrator has the permission to add and delete users and configure user parameters.

  • Page 123: Edit The Admin User

    Network Video Recorder User Manual 12.1.2 Edit the Admin User For the admin user account, you can modify your password and unlock pattern. Steps 1. Go to System → User . 2. Select the admin user from the list. 3. Click Modify. Figure 12-1 Edit User (Admin) 4.

  • Page 124: Edit An Operator/Guest User

    Network Video Recorder User Manual 9. Click OK to save the settings. 12.1.3 Edit an Operator/Guest User You can edit the user information, including user name, password, permission level, and MAC address. Steps 1. Go to System → User . 2.
  • Page 125 Network Video Recorder User Manual Figure 12-3 User Permission Settings Interface 3. Set the user's operating permissions for Local Configuration, Remote Configuration, and Camera Configuration for the user. 1) Set Local Configuration Local Log Search Searching and viewing logs and system information of device. Local Parameters Settings Configuring parameters, restoring factory default parameters, and importing/exporting configuration files.
  • Page 126 Network Video Recorder User Manual Remotely viewing logs that are saved on the device. Remote Parameters Settings Remotely configuring parameters, restoring factory default parameters, and importing/ exporting configuration files. Remote Camera Management Remote adding, deleting, and editing of the IP cameras. Remote Serial Port Control Configuring settings for RS-232 and RS-485 port settings.

  • Page 127: Set Live View Permission On Lock Screen

    Network Video Recorder User Manual Local Video Export Locally exporting recorded files of the selected camera(s). Local Live View View live video of the selected camera(s) in local. 4. Click OK to save the settings. 12.2.2 Set Live View Permission on Lock Screen The admin user can set live view permission for specific cameras in the screen lock status of device.

  • Page 128: Set Double Verification Permission For Non-Admin Users

    Network Video Recorder User Manual 4. Set the permissions. Select the camera (s) to allow live view when the current user account is in logout status. 5. Click OK. 12.2.3 Set Double Verification Permission for Non-admin Users After double verification is enabled in the channel, a non-admin user must be verified by an authorized user to get the permission.

  • Page 129: Configure Security Questions

    Network Video Recorder User Manual Before You Start Ensure you are on the same network segment with your device. Steps 1. Go to Configuration → System → User Management → User Management . 2. Select the admin user. 3. Click Account Security Settings. 4.

  • Page 130: Configure Reserved Email

    Network Video Recorder User Manual 4. Click Modify. Figure 12-7 Configure Security Questions 5. Set the security questions. 6. Click OK. 7. Enter the admin password. 8. Click OK. 12.3.3 Configure Reserved Email The reserved email will help you to reset password when you forget your password. Steps 1.

  • Page 131: Reset Password

    Network Video Recorder User Manual Figure 12-8 Configure Reserved Email 3. Click OK. 12.4 Reset Password When you forget the admin password, you can reset the password by importing the GUID file, answering security questions, or entering verification code from your reserved email. 12.4.1 Reset Password by GUID You can reset password by GUID via web browser.

  • Page 132: Reset Password By Security Questions

    Network Video Recorder User Manual Warning We highly recommend you to create a strong password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. And we recommend you reset your password regularly, especially in the high security system, resetting the password monthly or weekly can better protect your product.
  • Page 133 Insert a USB flash drive to your device. b. Click Export to export the QR code to USB flash drive. c. Email the QR code to pw_recovery@hikvision.com as attachment. 6. Check your reserved email, and you will receive a verification code within 5 minutes.

  • Page 134: Chapter 13 System Management

    Network Video Recorder User Manual Chapter 13 System Management 13.1 Configure Device Steps 1. Go to System → General . 2. Configure the following settings. Language The default language used is English. Output Standard Set the output standard to NTSC or PAL, which must be the same as the video input standard. Resolution Configure video output resolution.

  • Page 135: Ntp Synchronization

    Network Video Recorder User Manual Steps 1. Go to System → General . 2. Configure the date and time. 3. Click Apply to save the settings. 13.2.2 NTP Synchronization Connection to a network time protocol (NTP) server can be configured on your device to ensure the system’s date and time accuracy.

  • Page 136: Ip Camera Time Sync

    Network Video Recorder User Manual 13.2.4 IP Camera Time Sync The device can automatically synchronize the time of connected IP camera after enabling this function. Steps 1. Go to Camera → Camera → IP Camera . 2. Position the cursor on the window of the IP camera and click 3.

  • Page 137: Test Network Delay And Packet Loss

    Network Video Recorder User Manual 13.3.2 Test Network Delay and Packet Loss Network delay is caused by slow response of the device when oversized data information is not limited during transmission under certain network protocol, e.g. TCP/IP. Packet loss test is for testing network packet loss rate that is the ratio of lost data packet and total number of transmitted data packet.

  • Page 138: Network Resource Statistics

    Network Video Recorder User Manual 13.3.4 Network Resource Statistics The remote access, including web browser and client software, will consume output bandwidth. You can view the real-time bandwidth statistics. Steps 1. Go to Maintenance → Network → Network Stat . Figure 13-4 Network Resource Statistics 2.

  • Page 139: Detection

    Network Video Recorder User Manual Figure 13-5 Bad Sector Detection Note You can pause/resume or cancel the detection. ● After testing has been completed, you can click Error information to see the detailed damage ● information. 13.4.2 S.M.A.R.T. Detection HDD detection functions such as the adopting of the S.M.A.R.T. and the Bad Sector Detection techniques.

  • Page 140: Hdd Health Detection

    Network Video Recorder User Manual Figure 13-6 S.M.A.R.T. Settings Interface Note To use the HDD even when the S.M.A.R.T. checking has failed, check Continue to use the disk when self-evaluation is failed. The related information of the S.M.A.R.T. is shown, and you can check the HDD status. 13.4.3 HDD Health Detection You can view the health status of a 4 TB to 8 TB Seagate HDD that generated after October 1, 2017.

  • Page 141: Configure Disk Clone

    Network Video Recorder User Manual Figure 13-7 Health Detection 2. Click a HDD to view details. 13.4.4 Configure Disk Clone Select the HDDs to clone to the eSATA HDD. Before You Start Connect an eSATA disk to the device. Steps 1.

  • Page 142: Repair Database

    Network Video Recorder User Manual 13.4.5 Repair Database Repairing database will rebuild all databases. It might help to improve your system speed after upgrade. Steps 1. Go to Storage → Storage Device . 2. Select the drive. 3. Click Repair Database. 4.

  • Page 143: Upgrade By Ftp

    Network Video Recorder User Manual Figure 13-10 Local Upgrade 3. Select the firmware update file from the storage device. 4. Click Upgrade to start upgrading. After the upgrade is completed, the device will reboot automatically to activate the new firmware. 13.5.2 Upgrade by FTP Before You Start Ensure the network connection of the PC (running FTP server) and the device are valid and correct.

  • Page 144: Import/Export Device Configuration Files

    Network Video Recorder User Manual 13.6 Import/Export Device Configuration Files The device configuration files can be exported to a local device for backup; and the configuration files of one device can be imported to multiple devices if they are to be configured with the same parameters.

  • Page 145: Search & Export Log Files

    Network Video Recorder User Manual Figure 13-13 Log Storage 2. Set Log Storage Mode. System Each disk will allocate a certain space to store about 400,000 logs. When logs Default are full, old logs will be overwritten. Custom You can set Log Storage Period and allocate Log Disk for log storage. When the log disk is full, logs that exceed the period will be overwritten.

  • Page 146: Upload Logs To The Server

    Network Video Recorder User Manual Note Up to 2,000 log files can be displayed each time. 5. Related Operation: Click or double-click it to view detailed information. Click it to view the related video file. Export/Export ALL Click it to export all the system logs to the storage device. 13.7.3 Upload Logs to the Server You can upload system logs to the server for backup.

  • Page 147: Two-Way Authentication

    Network Video Recorder User Manual Figure 13-17 One-Way Authentication 2. Install the CA certificate in CA Certificate. 3. Optional: Click Test to test if the connection is valid. 4. Click Save. 13.7.5 Two-Way Authentication You can install a CA certificate (from the server) to your device to authorize the server, and create a certificate (from your device) to authorize your device by the server.

  • Page 148: Restore Default Settings

    Network Video Recorder User Manual Figure 13-18 Two-Way Authentication 2. Install the CA certificate in CA Certificate. 3. Click Create in Client Certificate, and follow the pop-up to create the certificate. 4. Click Download to download the certificate file to a desired location. 5.

  • Page 149: Security Management

    Network Video Recorder User Manual Restore all parameters, except the network (including IP address, subnet mask, gateway, MTU, NIC working mode, default route, server port, etc.) and user account parameters, to the factory default settings. Factory Defaults Restore all parameters to the factory default settings. Restore to Inactive Restore the recorder to inactive status.

  • Page 150: Rtsp Authentication

    Network Video Recorder User Manual 13.9.2 RTSP Authentication You can specifically secure the stream data of live view by setting the RTSP authentication. Steps 1. Go to System → System Service → System Service . Figure 13-21 RTSP Authentication 2. Select RTSP Authentication Type. Note Two authentication types are selectable, if you select digest, only the request with digest authentication can access the video stream by the RTSP protocol via the IP address.
  • Page 151 Network Video Recorder User Manual 3. Select HTTP Authentication Type. Note Two authentication types are selectable, for security reasons, it is recommended to select digest as the authentication type. 4. Click Apply to save the settings. 5. Restart the device to take effect the settings.

  • Page 152: Chapter 14 Appendix

    Network Video Recorder User Manual Chapter 14 Appendix 14.1 Glossary Dual-Stream Dual-stream is a technology used to record high resolution video locally while transmitting a lower resolution stream over the network. The two streams are generated by the DVR, with the main stream having a maximum resolution of 1080P and the sub-stream having a maximum resolution of CIF.

  • Page 153: Communication Matrix

    Network Video Recorder User Manual NTSC Acronym for National Television System Committee. NTSC is an analog television standard used in such countries as the United States and Japan. Each frame of an NTSC signal contains 525 scan lines at 60Hz. Acronym for Network Video Recorder.

  • Page 154: Frequently Asked Questions

    Network Video Recorder User Manual Figure 14-2 Device Command 14.4 Frequently Asked Questions 14.4.1 Why is there a part of channels displaying “No Resource” or turning black screen in multi-screen live view? Reason 1. Sub-stream resolution or bitrate settings is inappropriate. 2.

  • Page 155: Why Is The Video Recorder Notifying Risky Password After A Network Camera Is Added

    Network Video Recorder User Manual Solution If the camera is using H.265/MJPEG for encoding, but video recorder does not support H.265/ MJPEG, change the camera encoding format to the same as video recorder. 14.4.3 Why is the video recorder notifying risky password after a network camera is added? Reason The camera password is too weak.

  • Page 156: Why Is The Video Recorder Notifying The Network Is Unreachable When A Network Camera Is Being Added

    Network Video Recorder User Manual Reason 1. When the video recorder is using event recording, it only records video when event occurs. Hence the video may not be continuous. 2. Exception occurs, such as the device offline, HDD error, record exception, network camera offline, etc.

  • Page 157: Why Is Image Getting Stuck When Playing Back By Single Or Multi-Channel Cameras

    Network Video Recorder User Manual Solution Change the IP address of video recorder. Ensure it is not the same as other devices. 14.4.10 Why is image getting stuck when playing back by single or multi-channel cameras? Reason HDD read/write exception. Solution Export the video, and play it with other devices.

  • Page 158: Why Is The Video Sound Quality Not Good

    Network Video Recorder User Manual Solution 1. The recording schedule is setup correctly by following the steps listed in Configuring Record/ Capture Schedule. 2. The motion detection area is configured correctly. The channels are being triggered for motion detection (See Configuring Motion Detection). 3.
  • Page 159 UD21298B...

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