Ingenico iCT250 Quick Reference Manual
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Ingenico iCT250 Quick Reference Manual

Global payments, us direct countertop
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Payments
US$Direct iCT250
CounterTop
Quick Reference Guide
July 2019

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Summary of Contents for Ingenico iCT250

  • Page 1 Payments US$Direct iCT250 CounterTop Quick Reference Guide July 2019...

  • Page 2: Table Of Contents

    Table of Contents 1 – Introduction ................4 2 – Basic Terminal Operations ............4 Before You Begin How to Use This Guide Unpacking the Box Terminal ON/OFF Terminal Keyboard Data Entry Accessing the Admin Menu Password Management 3 – Changing the Terminal Language .......... 14 4 –...
  • Page 3 Use Passwords for Protection Transaction Security 15 – Reports ................. 33 16 – Key Beep & Backlight ............34 17 – Installation Procedure ............35 Connections 18 – Replacing the Paper Roll ............38 19 – Troubleshooting ..............40 Receipt paper is Jammed Card Reader Does Not Work Properly (cards are not being read) Terminal Is Not Working Properly...

  • Page 4: Introduction

    Care Centre. 2 – Basic Terminal Operations Before You Begin The US$Direct iCT250 is a point-of-sale electronic payment terminal designed to process debit and credit card transactions via an internet or standard dial connection. For setup instructions, refer to Section 17.

  • Page 5: Unpacking The Box

    Global Payments. Do not try to use damaged equipment. Remove the items from the carton. You should have the following items, depending on what was ordered:  A US$Direct iCT250 terminal with paper roll installed  An external power supply  Telephone cable and/or Ethernet cable ...

  • Page 6: Terminal Keyboard

    To power off the US$Direct iCT250, simply unplug the terminal from the electrical outlet. Terminal Keyboard The terminal keypad contains 10 numeric keys (0-9), an up/down scroll key, a green [Enter] key, a red [Cancel] key, a yellow [Correction] key, and a number of additional function keys. The exact number of additional function keys varies by terminal model.

  • Page 7: Data Entry

    Key Name NOTE: Throughout the Quick Reference Guide, to use the [▼] function, press the [F2] key. To use the [▲] function, press the [F3] key. Data Entry Numeric Data Entry The terminal keypad will automatically default to a numeric only keypad, when entering data into numeric-only fields, such as card number and amount prompts.
  • Page 8 Then press [Enter] to confirm the data entered. The terminal then starts validation. For amount entries, the terminal initially displays $0.00. No decimal point is entered. For example, to enter the value “$5.30”, press [5], [3] and [0]. TRANSACTION NAME Enter Sale Amount [$5.30]...
  • Page 9 An alphanumeric data entry example is shown below: FOOTERS Enter Footer 1 Footer 1 is an optional alphanumeric data item from zero to 24 characters. The following example shows how to enter the message “Open 24HRs” using multiple key presses. Step Terminal Display Merchant Action...
  • Page 10 Press [F] two times. [Open 24HR] FOOTERS Press [7] once. Enter Footer 1 Press [F] six times. [Open 24HRs] Press [Enter] to confirm data entry. The following are data entry keys: iCT250 Characters Accessed 1,Q, Z,q,z 2, A, B, C, a, b, c...

  • Page 11: Accessing The Admin Menu

    Before displaying the Admin menu, the terminal will prompt you to enter the Admin name and Admin password. Password Management The US$Direct iCT250 offers multi-level passwords which can be used for different purposes. You can set up a maximum of four levels of passwords.
  • Page 12  Supervisor password  Clerk password Any higher level password is accepted in the place of a lower level password. Example: If the application prompts for the Clerk password, then the Supervisor, Manager and Admin passwords will also be accepted. Administrator (Admin) Name And Password Your pre-set Admin name is 1, and your pre-set Admin password is 1234567P.
  • Page 13 The Manager, Supervisor, and Clerk passwords are alphanumeric and 7 characters in length. The password can consist of any mix of alphabetic and/or numeric characters. Manager, Supervisor, and Clerk passwords cannot be locked out, and do not expire. Setting Up Your Passwords NOTE: Your default Admin name is 1, and pre-set Admin password is 1234567P.

  • Page 14: Changing The Terminal Language

    3 – Changing the Terminal Language At the Idle screen, press [F4] The Idle screen is re-displayed in the alternate language (English or French). 4 – Accepting Payment Cards To Conduct a Chip Card Transaction Press [Enter] key to enter main menu Select a transaction type and follow the prompts accordingly Position the chip card with the contacts facing upward, as shown below...

  • Page 15: To Conduct A Magnetic Stripe Transaction

    To Conduct a Magnetic Stripe Transaction Press [Enter] key to enter main menu Select a transaction type and follow the prompts accordingly Position a magnetic card with the stripe in the card reader facing inward, toward the keypad To ensure a proper read of the magnetic stripe card, the user should insert the magnetic card from the top of the unit, as shown below Swipe the card through the magnetic card reader...
  • Page 16 Terminal displays Pass Terminal to Customer, Press [Enter] and then hand the terminal to the cardholder Cardholder swipes the card If Std/Auto Tip is not enabled, terminal displays “Pass terminal to merchant”. Proceed to Step 10. If Std/Auto Tip is enabled, terminal displays “Auto Tip?”. Cardholder presses [F1] for Yes or [F4] for No.
  • Page 17 For Manual entry Sale transactions: At the Idle screen, press [Enter] to enter the main menu, and then press 1 to select [Sale] Key in Clerk ID (if enabled) and press [Enter] Key in Invoice # (if enabled) and press [Enter] Key in the total purchase amount and press [Enter] Terminal displays Pass Terminal to Customer, Press [Enter] but DO NOT hand the terminal to the cardholder...
  • Page 18 12. Key in the CVC (if prompted to do so) and then press [Enter] (This extra step helps to reduce fraud and chargebacks) 13. Terminal starts to communicate with Global Payments. The receipt(s) will be printed once the transaction is completed. Ensure the Cardholder signs the merchant receipt.

  • Page 19: Force Transaction

    12. The customer presses [F1] to select Yes to confirm the transaction amount, and then is prompted for the tip method. Cardholder presses the number that corresponds to the desired tip method (i.e. [1] for Tip Percentage, [2] for Tip amount and [3] for No Tip). If Cardholder presses [3], terminal displays “ENTER PIN”.

  • Page 20: Void Transaction

    Key in the total purchase amount and press [Enter] Terminal displays Pass Terminal to Customer, Press [Enter] and then hand the terminal to cardholder Cardholder swipes the card or inserts the chip card NOTE: If cardholder is not present, merchant must enter card number and expiry date manually and press [Enter] Key in last 4 digits of the card number (if prompted to do so) and then press [Enter] (This extra step helps to reduce fraud and...

  • Page 21: Pre-Auth And Completion Transaction

    If All is chosen, a report will print for all open Pre-Auth in the batch and merchant can choose to void all open Pre-auth or any specific Pre-auth.. If One is chosen, proceed to next step Press the number that corresponds to the desired search option (NOTE: Credit Cards can also be swiped instead of choosing a search option.) Follow the terminal prompts and enter the requested information...

  • Page 22: Return Transaction

    12. Press [Enter] and the terminal starts to communicate with Global Payments. Once the transaction is complete, the merchant copy of the receipt is printed (if Pre-auth receipt is enabled) 13. Press [Enter] to print the customer copy of the receipt (if 2 copies of receipts is setup) Completion –...

  • Page 23: Performing A Settlement (Closing The Terminal)

    Key in total return amount (including tip, and cash back) and press [Enter] Terminal displays Pass Terminal to Customer. Press [Enter] and then hand the terminal to cardholder Cardholder swipes or inserts the credit card, or merchant manually enters the credit card number and expiry date Press [Enter] to confirm the return amount 10.

  • Page 24: Reprinting

    Terminal will print Host Batch Inquiry report for merchant’s review. Merchant presses [F1] to accept the batch totals, or [F4] to cancel the settlement. The terminal starts to communicate with Global Payments to close the batch Once the settlement is completed, a Summary or Detail settlement report (depending on the setup) is printed, giving the totals of the deposit.

  • Page 25: Demo Mode

    If Search is selected, select Yes [F1] to reprint a Pre-Auth receipt and No [F4] to reprint a non Pre-Auth Receipt. If Yes is selected, terminal will search Pre-Auth batch Press the number that corresponds to the desired search option (1- All, 2- Reference #, 3-Clerk #, 4-Invoice #, 5-Accoun t #, 6- Customer #, and 7- Approval Code) If presented with a list of transactions, from which to select the one...

  • Page 26: Clerk Settings

    12 – Clerk Settings The application allows you to track transactions by clerk. From the Clerk Menu, the user has the option to Add, Delete, or Print a Clerk ID list. Up to 100 clerks can be set up on the terminal. Add Clerk ID This option allows you to add a clerk up to 6 digits long.
  • Page 27 Delete All Clerk IDs This option allows you to delete all previously entered clerks. The Clerk IDs can only be deleted if there are no pending (i.e. unsettled) transactions. At idle menu press [.,#*] for the Admin menu Key in Admin name then press [Enter] Key in Admin password then press [Enter] Select 1 to highlight Clerk Menu Select 2 to highlight Delete ID.

  • Page 28: Batch Menu

    Clerk Wording This section sets the wording of the clerk prompt. At idle menu press [.,#*] for the Admin Menu Key in Admin name then press [Enter] Key in Admin password then press [Enter] Select 1 to highlight Clerk Menu Select 6 to highlight Clerk Wording Select 1 for Clerk, 2 for Server, or 3 for Cashier 13 –...
  • Page 29 Select 2 to highlight Batch Menu Select 2 to highlight View Batch History Select the batch you would like to view (1 – Batch #, 2 –All, 3 – Last Batch) Delete Batch This feature will delete all transactions in the current batch. At idle menu press [.,#*] for the Admin menu Key in Admin name then press [Enter] Key in Admin password then press [Enter]...

  • Page 30: Terminal Security

    ii. “BATCH IN BALANCE” is printed displayed if the totals in the terminal are the same as those from the host, otherwise, “OUT OF BALANCE” is printed iii. Terminal returns to the idle menu 14 – Terminal Security Use Passwords for Protection Set up passwords to protect the Admin menu options, Transactions, and Reports menu options.
  • Page 31 Key in Admin password then press [Enter] Press 6 or use [F2] to scroll down till Security is highlighted Press 4 or use [F2] to scroll down to highlight Admin Menu PWs and press [Enter] Press [F2] to scroll down to highlight the Associated Parameter and press [Enter] Select which password (1- off, 2- Supervisor, 3- Manager, 4- Admin, 5- Clerk) you want to use for protection of the selected...
  • Page 32 Press [F2] to scroll down to highlight the Associated Parameter and press [Enter] Select which password (1- off, 2- Supervisor, 3- Manager, 4- Admin, 5- Clerk) you want to use for protection of the selected Report menu option Transaction Password Protection All transactions, regardless of tender type, can be password protected and can be configured at the terminal level.

  • Page 33: Transaction Security

    Transaction Security To minimize fraud or theft, never let the terminal leave your sight. If the device leaves your sight, please ensure that the serial number on the back of the terminal is correct and please verify that all sales/refunds are authorized.

  • Page 34: Key Beep & Backlight

    Open Pre-Auth to display or print information on open Pre-Auths. NOTE: A settlement report will only print when a settlement is completed. It will indicate if the settled batch was in balance or out of balance. 16 – Key Beep & Backlight Through the Terminal Setting Menu, you configure the Key Beep setting based on your customized needs: At idle menu press [.,#*] for the Admin menu...

  • Page 35: Installation Procedure

    17 – Installation Procedure The US$Direct iCT250 terminal should be placed near a power outlet, telephone jack, and Ethernet port (if appropriate). The location should be convenient to the user and should offer adequate ventilation and protection. Do not place the terminal in an area with high temperatures, vibrations, dust, dampness, or electromagnetic radiation (from a computer screen, microwave oven, anti-theft barrier, etc.).
  • Page 36 US$Direct iCT250 Connection to Phone Line The US$Direct iCT250 has an internal dial-up modem which allows connection to a remote host computer through a standard telephone cable. For this configuration, you will need an available telephone line, telephone cable, and modular telephone jack.
  • Page 37 US$Direct iCT250 Connection to Ethernet To connect the US$Direct iCT250 to Ethernet: Plug one end of the Ethernet cable into the ETH port on the Magic Plug the other end of the Ethernet cable into an Ethernet jack US$Direct iCT250 Connection to Power...

  • Page 38: Replacing The Paper Roll

    If you want more privacy for customers while they enter their PINs, attach a privacy shield to the front of the terminal. To attach the privacy shield to the US$Direct iCT250 terminal: Remove the adhesive from the back of the privacy shield...
  • Page 39 To change the paper roll, follow the steps below: Pull up the flap at the top of the US$Direct iCT250 as shown below Pull the flap backwards to open the paper compartment Place the paper roll into the paper compartment. Make sure the end of the paper is inserted as shown below.

  • Page 40: Troubleshooting

    Card Reader Does Not Work Properly (cards are not being read) When sliding the card through the reader, make sure the magnetic stripe on the card is facing the US$Direct iCT250 display screen Swipe the card at a faster or slower steady speed...

  • Page 41: Receipt Is Blank

    Plug the terminal into another electrical outlet to see if it is an electrical problem If you have another working terminal, swap the terminals to determine if the problem is with the terminal, cable, or power outlet NOTE: Changes or modifications to this terminal not expressly approved by the party responsible for compliance, could void the user’s authority to operate the equipment.

  • Page 42: Service And Support

    Do not clean the electrical connectors. 21 – Service and Support For US$Direct iCT250 CounterTop product service and repair information, contact the Global Payments Customer Care Centre at: 1- 800-461-6682. Returning a Terminal for Service...
  • Page 43 Magstripe Card Reader Track 1/2/3 Display Graphic 128 x 64, Backlit, White, TFT Color QVGA 320*240 Pixels Keypad 15 keys, 4 Function/Navigation keys, backlit Thermal Printer 18 lines/second Connections on Terminal 1 RS232, 1 USB Host, 1 USB Slave, 1 Power supply connector Power Supply External Power Supply.
  • Page 44 © 2019 Global Payments Inc. All rights reserved. SM-191982-v1.0EN...

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