Ingenico iCT250 Configuration And Troubleshooting Manual
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Also See for iCT250:
- Operating manual (116 pages) ,
- Merchant manual (48 pages) ,
- Quick reference manual (44 pages)
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Summary of Contents for Ingenico iCT250
- Page 1 TD iCT250 and TD iWL252/255 Configuration and Troubleshooting Guide For the: • TD iCT250 • TD iCT250 with PINpad • TD iWL252 (Bluetooth) • TD iWL255 (3G Wireless)
- Page 2 COPYRIGHT 2016 by The Toronto-Dominion Bank © This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized representative of The Toronto-Dominion Bank.
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Page 3: Table Of Contents
Downloads ....................3 Parameter download..................3 Functions enabled/disabled by TD Merchant Solutions .......3 Login requirements for terminal functions ..........4 Configuration reports ..................4 Communications (TD iCT250) ..............5 Comms type .....................5 IP Address type ....................5 Dial up ........................6 Communications (TD iWL252 Bluetooth) ..........6 Comms type .....................6 IP Address type ....................6... - Page 4 Troubleshooting ..............15 Error codes .................... 15 Hardware troubleshooting ..............20 Terminal information ..................21 Configuration reports ................... 21...
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Page 5: Who Should Use This Guide
You would use this guide if you want to learn about configuring or troubleshooting your terminal during the course of your daily business. Configuration The TD iCT250, TD iWL252, and TD iWL255 offers you numerous options to personalize it while helping you to administer your business. Standard administration features are: •... -
Page 6: Change Password
Change password This option allows you to change an existing password for security or personal reasons. It requires a higher level user can change it. For example, it would take a manager to change a supervisor or operator’s password. Press the Admin key Setup Menu User Setup Change Password. Enter the ID that you want to change the password for and press OK. -
Page 7: Id Report
ID report This option creates a report that contains the user ID details with the option to print them. Press the Admin key Setup Menu User Setup ID Report. Display the list on the screen or print it (Display or Print). The user ID report either displays or prints. -
Page 8: Login Requirements For Terminal Functions
Fu n c t i o n S e t t i n g s E xp l a n a t i o n Logon Method Disable Call in. Enable Oper ID Enable Oper ID/Password NSR Merchant Receipt Never Print Call in. -
Page 9: Communications (Td Ict250)
This option is only used when calling into Help Desk or to ensure that all your terminals have the same settings. Communications (TD iCT250) Use these options to change communication settings on your terminal. You must enter a valid supervisor ID and password to access this option. -
Page 10: Dial Up
Dial up Use this option to change the dial up communications setting. Press the Admin key Setup Menu Communications Dial Menu. Select the desired option (1 - Prefix Code or 2 - LD Prefix or 3 – Pre-Dial or 4 - Dial Retry or 5 – DialTone 6 –... -
Page 11: Dial Up
All of the addresses are 12 digits long and supplied by your Internet service provider (ISP). Leading zeros are not usually provided or required to be entered. It is four groups of 1 to 3 numbers separated by decimal points. Please ensure that you enter the decimal points in your IP addresses as they do not auto-populate. -
Page 12: Communications (Td Iwl255 Wireless 3G)
Communications (TD iWL255 Wireless 3G) The terminal communication settings are preset and it will not work correctly if you make any changes. General options Use these options to configure your terminal’s volume, screen brightness and other general settings. Training mode This option allows a Manager or Supervisor to sign in and train a new user on the functions of the terminal without impacting any live transactions or totals. -
Page 13: Idle Timer
Idle timer This option will dim the terminal after a set period of inactivity. This setting dictates how long a terminal will sit unused before returning to the idle screen. We recommend that this be set to 60 seconds otherwise you may experience more transactions timing out which will require you to restart from the beginning. -
Page 14: Cashback Presets
Cashback presets Use this option to configure preset cashback amounts. Whenever you do a Host 2 Download, you will overwrite the cashback options with what is on the server. To ensure that your tip settings aren’t overwritten, we suggest you call TD Merchant Solutions Help Desk to change them. Fo rm a t D i s p l a y E xp l a n a t i o n... -
Page 15: Other Tip Options
Other tip options There are numerous tip formats to choose from on the terminal. They are: T i p Fo rm a t D i s p l a y E xp l a n a t i o n Percentage The customer can enter a tip as a percentage of the overall sale. -
Page 16: Receipt Options
Receipt options Use these options to configure your receipts. • Receipt banner • Preprint receipt • Receipt delay • Receipt order • Reprint last customer receipt • Reprint last receipt • Reprint older receipt Receipt banner This option allows you to add a short slogan or advertising to the bottom of all receipts printed from a terminal. •... -
Page 17: Receipt Order
Enter the time delay between printing the merchant and the customer receipts (1 to 99 seconds) and press OK. The default delay is three seconds. The time delay is set. Receipt order Use this option to decide which receipt prints first, merchant or customer. Press the Admin key ... -
Page 18: Transaction Options
Transaction options Use these options to fine tune your terminal to perform transactions exactly how you want it to. • Card present • Duplicate transaction check • Partial authorization • Transaction limit Card present This option displays a screen that allows the user to indicate whether a card is present or not for a manually entered transaction. -
Page 19: Troubleshooting
Troubleshooting With any equipment, sometimes problems occur. With the terminal, error messages are displayed on screen with a short description. Below is a list of error messages that you could see and the actions required to resolve them. Error codes “A”... - Page 20 “ C ” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d Close Batch Soon The terminal has almost reached A Batch Close must be processed the maximum number of as soon a possible in order to...
- Page 21 “ I ” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d ID Already Exists The ID entered already exists on Enter another ID.
- Page 22 “ L” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d Press Cancel and try again. Line is Busy Remote modem is busy. Press CANC key And Try Again Line In Use...
- Page 23 “ N ” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d Not Allowed The transaction selected is not Try another card type. setup for this terminal or it is not allowed with the card being used.
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Page 24: Hardware Troubleshooting
“ P ” E rro r c o d e s E xp l a n a t i o n Ac t i o n re q u i re d Remove card and press Cancel. Processing Error! The terminal encountered an error Transaction Not Completed when trying to process a chip Try the action again. -
Page 25: Terminal Information
Pro b l e m Ac t i o n re q u i re d Chip cards cannot be processed Try inserting a different card. If this card can be read, the problem is with the first card. Use a cleaning card to clean the card reader. If you need cleaning cards, contact the TD Merchant Solutions Help Desk to purchase. - Page 26 terminal. This is generally only used when calling to the Help Desk or if you want to compare settings between two or more of your terminals. Press the Admin key Setup Menu Config. Reports. Select one of the options (1- Communications, 2- Customization, 3- Host 1 Settings, 4- Host 2 Settings or 5 - BIN Ranges).
- Page 27 Contact Information Please call the TD Merchant Solutions Help Desk at 1-800-363-1163. We would be happy to answer any questions you may have. Authorizations: 24 hours a day, seven days a week Terminal Inquiries: 24 hours a day, seven days a week General Merchant Inquiries: Monday –...
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