tecan MagicPrep NGS Operating Manual page 33

Problem / Error
Liquid handling
module problem
Instrument homing
problem
Error with the library
preparation method
file
PCR/Thermal module
problem
M01534_v1.1 MagicPrep NGS Instrument Operating Manual
Possible Cause
An error has occurred
during the liquid handling
initialization.
An error has occurred
within the library
preparation process.
An error has occurred
during a liquid
handling/transfer
process.
An error has occurred
during the PCR/Thermal
module movement.
It is not possible to
continue the library
preparation.
Corrective Measure
Follow the on-screen instructions to remove
the reagent cartridge and sample deck.
 Switch off the instrument
 Switch on the instrument to initiate the self-
test/diagnostic sequence.
 Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Stop the library run
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
Check if a new SW update is available
If you are operating on the latest released SW
version
 Switch off the instrument
 Switch on the instrument to initiate the self-
test/diagnostic sequence.
 Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Stop the library run
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
 Switch off the instrument
 Switch on the instrument to initiate the self-
test/diagnostic sequence.
 Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Stop the library run
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
 Switch off the instrument
 Switch on the instrument to initiate the self-
test/diagnostic sequence.
 Reload the MagicPrep NGS and try to
repeat the library preparation.
Operating Manual
Page 33 of 39