Errors - tecan MagicPrep NGS Operating Manual


On completion the Export successful screen is displayed.

Press Continue to return to the Instrument Log screen

Remove the USB drive and
review the files on a
computer

Select the log files required
or requested by Tecan
support and email them as
an attachment to Tecan.

Note: the log files are encrypted and can only be read by Tecan.

6.5.3 Errors


The MagicPrep NGS instrument will
display error messages on the screen if
a problem occurs within the library
preparation workflow: An example is
shown on the right.

Typical errors that may happen are
outlined in the table below.

In most case the problem or error issue
will be resolved by pressing Continue
and following the on-screen
instructions.
Problem / Error
Re-usable sample
deck appears loose in
the instrument, no
longer able to 'click'
into place.
Touch screen does
not react to touch
M01534_v1.1 MagicPrep NGS Instrument Operating Manual
Possible Cause
The location slots at the
rear of the re-usable
sample deck frame may
wear over time.
Power is not ON
Power or communication
is interrupted
Corrective Measure
Replace the old sample deck frame with a new
one (PN 3185178).
Remove the power cable from the electrical
socket
 Switch off the instrument
 Replace the power cable
 Switch on the instrument.
If the error still exists, please contact Tecan
Customer Support.
Operating Manual
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