tecan MagicPrep NGS Operating Manual page 30

Problem / Error
Error with the library
preparation method
file
Sample Deck &
Reagent Cartridge
detection problem
Reagent Cartridge
Problem
Sample Deck Problem A failure to detect the
M01534_v1.1 MagicPrep NGS Instrument Operating Manual
Possible Cause
An error has occurred
within the library
preparation process.
An error has occurred
during the detection of
the sample deck and
reagent cartridge.
A failure to detect the
presence of the reagent
cartridge has occurred.
It is not possible to
continue the library
preparation.
presence of the sample
deck has occurred.
It is not possible to
continue the library
preparation.
Corrective Measure
Stop the library run
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
Check if a new SW update is available
If you are operating on the latest released SW
version
 Switch off the instrument
 Switch on the instrument to initiate the self-
test/diagnostic sequence.
 Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Follow the on-screen instructions to remove
the reagent cartridge and sample deck.
Re-load the reagent cartridge and sample deck
and re-start.
If the error persists, please contact the Tecan
Customer Support line for further support.
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
Check if a new SW update is available
If you are operating on the latest released SW
version
 Switch off the instrument
 Switch on the instrument to initiate the self-
test/diagnostic sequence.
 Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
Check if a new SW update is available
If you are operating on the latest released SW
version
 Switch off the instrument
 Switch on the instrument to initiate the self-
test/diagnostic sequence.
 Reload the MagicPrep NGS and try to
repeat the library preparation.
Operating Manual
Page 30 of 39