7.10 Error: Controller Hardware/Software could not be retrieved
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If the "Error: Controller
Hardware/Software could not
be retrieved" pop up window is
displayed:
Check the USB connections
to the controller and the
computer.
Check the AC power
connection to the controller.
Restart controller.
Wait for the controller to
enter Garment Detection
(legs blinking).
Turn off controller.
Check "Confirm controller
has been turned off".
Select "Continue"
If the Error Screen continues
to display after following the
prompts contact Covidien
technical support.