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A Pod Tray Does Not Open or Close Properly
If a pod tray does not fully open or close, or if the motor that controls the trays does not stop running,
an error message displays. Remove anything that is blocking the door. If the issue persists, turn the
device off, and then perform the Manual Access to Medications procedure, above. Performing the
procedure causes the device to reset; you must contact Cardinal Health Technical Support at
1-855-946-7697 (1-855-9IN-POWR) to return the device to its normal operating condition.
Device Does Not Recognize a Blood Sugar Reading
If you have taken a blood sugar reading with a connected glucometer and the device does not display
it, try to take the reading again. If the problem continues, contact Cardinal Health Technical Support at
1-855-946-7697 (1-855-9IN-POWR).
Device Has Fallen Over
If the device has fallen over, re-stand the device in the proper position. Your medications will remain
secure. If there are issues with using the device once you have corrected its position, contact
Cardinal Health Technical Support at 1-855-946-7697 (1-855-9IN-POWR).
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