Q3: Failed To Extract Files; Q4: Mailbox Supported; Q5: How To Make An Appointment For Remote Support; Q6: How To Generate And Upload Diagnostic Log Files - Xtool H6 Elite Smart User Manual

Q3: FAILED TO EXTRACT FILES

Since the XTOOL tablet is equipped with an Android system, you have to
confirm the system type of receiver.
For Android: supports transferring files via Bluetooth, USB cable, etc.;
For IOS: only supports transferring files through a wired connection
(Bluetooth connection is not available).

Q4: MAILBOX SUPPORTED

The diagnosis tablet supports various mailboxes, including Hotmail, Outlook,
Yahoo, Gmail, etc. When you set up the email, please make sure that the
email client configuration address you entered is correct.
Due to the adjustment of Google's security policy, starting from May 31, 2022,
the Android system of this device will no longer support the email client to
log in to the Gmail account. To use the Gmail mailbox service, please log in
to the web version of Gmail using a browser.

Q5: HOW TO MAKE AN APPOINTMENT FOR REMOTE SUPPORT

Please contact your dealer, or send an email to our technical support center.
(Email address: supporting@xtooltech.com) And our technical support team
will confirm the time of remote support with you.

Q6: HOW TO GENERATE AND UPLOAD DIAGNOSTIC LOG FILES

The A80 tablet will automatically generate and store the diagnostic logs.
When the device is connected to the Internet, it will automatically upload all
the stored diagnostic logs to the backend system.

Q7: HOW TO SWITCH LANGUAGE

1. Contact your dealer and leave a message about the language you need
and the S/N of your device, The technician will modify the language
configuration for you in the backend system.
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