Inquiries About Product And Guarantee - Fuji Electric FRENIC-HVAC Manual

(Notes) These replacement intervals are based on the inverter's service life estimated at an ambient temperature of 30
°C (86ºF) (AR1L) or 40 °C (104ºF) (AR1M/AR1S), and with a load factor of 100% (AR1L/AR1M) or 80% (AR1S).
Replacement intervals may be shorter when the ambient temperature exceeds 30 °C (86ºF) (AR1L) or 40 °C
(104ºF) (AR1M/AR1S), or when the inverter is used in an excessively dusty environment.
Standard replacement intervals mentioned above are only a guide for replacement, and not a guaranteed service
life.

6.4 Inquiries about Product and Guarantee

6.4.1 When making an inquiry
Upon breakage of the product, uncertainties, failure or inquiries, inform your Fuji Electric representative of the
following information.
1) Inverter type (Refer to Chapter 1, Section 1.1.)
2) SER No. (serial number of the product) (Refer to Chapter 1, Section 1.1.)
3) Function codes and their data that you changed (Refer to the FRENIC-HVAC User's Manual, Chapter 5,
Section 5.6.3.2.)
4) ROM version (Refer to FRENIC-HVAC User's Manual, Chapter 5, Section 5.6.4.4.)
5) Date of purchase
6) Inquiries (for example, point and extent of breakage, uncertainties, failure phenomena and other
circumstances)
6.4.2 Product warranty
To all our customers who purchase Fuji Electric products included in this documentation:
Please take the following items into consideration when placing your order.
When requesting an estimate and placing your orders for the products included in these materials, please be
aware that any items such as specifications which are not specifically mentioned in the contract, catalog,
specifications or other materials will be as mentioned below.
In addition, the products included in these materials are limited in the use they are put to and the place where they
can be used, etc., and may require periodic inspection. Please confirm these points with your sales representative
or directly with this company.
Furthermore, regarding purchased products and delivered products, we request that you take adequate
consideration of the necessity of rapid receiving inspections and of product management and maintenance even
before receiving your products.
[ 1 ] Free of charge warranty period and warranty range
(1) Free of charge warranty period
1) The product warranty period is ''1 year from the date of purchase'' or 24 months from the manufacturing
date imprinted on the name place, whichever date is earlier.
2) However, in cases where the use environment, conditions of use, use frequency and times used, etc.,
have an effect on product life, this warranty period may not apply.
3) Furthermore, the warranty period for parts restored by Fuji Electric's Service Department is ''6 months
from the date that repairs are completed.''
(2) Warranty range
1) In the event that breakdown occurs during the product's warranty period which is the responsibility of Fuji
Electric, Fuji Electric will replace or repair the part of the product that has broken down free of charge at
the place where the product was purchased or where it was delivered. However, if the following cases are
applicable, the terms of this warranty may not apply.
The breakdown was caused by inappropriate conditions, environment, handling or use methods, etc.
which are not specified in the catalog, operation manual, specifications or other relevant documents.
The breakdown was caused by the product other than the purchased or delivered Fuji's product.
The breakdown was caused by the product other than Fuji's product, such as the customer's
equipment or software design, etc.
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