Administrator Login Failure - ATEN Altusen RCMDP101U User Manual

Administrator Login Failure

If you are unable to perform an Administrator login (because the Username and
Password information has become corrupted, or you have forgotten it, for
example), there is a procedure you can use to clear the system database
information.
To clear the system database information, do the following:
1. Power off the RCM KVM over IP Switch, disconnect the power cord from
its inlet, and remove its housing.
2. Use a jumper cap to short the jumper on the mainboard labeled J13.
Device Front View
Reset Button
Power LED
3. Power on the switch.
4. When the front panel LEDs flash, power off the switch.
5. Remove the jumper cap from J13.
6. Close the housing and power on the RCM KVM over IP Switch.
After you clear and reset the system database, you can use the default
Username and Password (see page 32, and page 84) to log in.
J13
Device Side View
Appendix
Device Rear View
Power Jacks
163